- Managed and prioritized incoming emails, calls, and correspondence to ensure timely and accurate responses
- Screened and shortlisted job applicants conducted initial phone/in-person interviews and supported recruitment processes
- Assisted in onboarding by communicating company policies, procedures, and coordinating orientation activities
- Maintained and updated employee records, files, and HR databases with accuracy and confidentiality
- Trained and supported new administrative staff on company procedures and best practices
- Coordinated daily office operations, including scheduling, work assignments, and resource allocation
- Developed and implemented administrative procedures to improve efficiency and workflow
- Handled sensitive information and documentation in compliance with confidentiality standards
- Prepared reports, presentations, and business documents for meetings and management use
- Monitored office supply inventory, placed orders, and managed vendor relationships
- Resolved client and employee inquiries/complaints by providing effective solutions and maintaining positive relationships
- Processed and tracked license renewals, official paperwork, and other regulatory requirements
- Supported cross-functional projects by collaborating with team members to meet deadlines
