Job Title: L1 Field Technician

Department: IT Support / End User Support

Job Summary:

Provide on-site and remote support for desktops, laptops, printers, and peripherals.

• Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
• Install, configure, and upgrade end-user hardware and software as per IT policies.
• Manage user accounts, access rights, and group policies in Active Directory.
• Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
• Coordinate with vendors for hardware repairs or replacements.
• Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
• Assist with onboarding/offboarding activities (device setup, profile configurations).
• Participate in IT asset inventory, audits, and compliance reporting.
• Maintain documentation, FAQs, and user guides for common issues.