The E-commerce Specialist is responsible for managing daily online store operations on Shopify, ensuring every product is accurately listed with high-quality images, correct descriptions, and proper collection placement. The role focuses on speed, accuracy, and visual merchandising excellence to maximize conversion and maintain a premium brand presentation.
Key Responsibilities
Product Listing & Data Accuracy (Shopify)
• Create, update, and publish product listings on Shopify with complete and accurate product data: title, SKU/style code, product type, vendor/brand, description, materials, sizes, colors, pricing, and inventory settings.
• Ensure product descriptions are professional, customer-friendly, and not written in capital letters.
• Add missing product classifications (e.g., abaya, dress, kaftan, headcover, accessories) and maintain consistent taxonomy (tags, categories, collections).
• Proofread all product content (description, materials, sizing, color names) and correct errors before publishing.
Image Management & Visual Merchandising
• Review brand image folders to confirm availability of new high-resolution images.
• Rename images using the style code and align file naming with internal Google Drive structure by brand.
• If high-resolution images are not available, upload the available operational photos and escalate missing assets for completion.
• Select e-commerce-appropriate images (front, side, back, detail), with a maximum of 5 images per style, and choose the best image for the product/collection cover.
• Ensure images meet brand standards (clean framing, accurate color representation, consistent presentation).
Collections, Sorting & New Arrivals
• Assign products to the correct collections (including adding items to multiple relevant collections when needed).
• Maintain “New Arrivals” by adding new products, reordering key pieces to the top, and ensuring the collection remains current.
• Arrange products by brand collection and by product type/category to maintain a clear customer journey.
• Remove sold-out items from online listings daily (or ensure they are correctly hidden/managed according to store rules).
Ongoing Website Updates
• Update collection covers weekly and banners every two weeks (or per campaign calendar).
• Conduct routine checks to ensure online content is accurate and consistent (wrong images, incorrect variants, pricing mistakes, missing details).
• Coordinate with internal stakeholders (store team, merchandising, logistics, content team) to resolve missing product info, images, or launch requirements.
Brand Research Support
• Check designers’ official Instagram/websites to validate product details or source missing approved content when required.
• Use translation tools to confirm meaning and accuracy when product information is provided in Arabic or other languages, then adapt into correct English.
Performance Indicators (KPIs)
• Listing accuracy rate and reduction of content errors
• Speed of product publishing from asset receipt to live listing
• Image compliance rate (correct angles, cover selection, maximum image count)
• Collection accuracy and merchandising quality (New Arrivals freshness, sorting discipline)
• Reduction in customer complaints/returns caused by inaccurate product information
Requirements
• 2+ years of experience in e-commerce operations (fashion/retail preferred)
• Strong hands-on experience with Shopify (products, variants, collections, tags)
• Excellent attention to detail and high quality control standards
• Strong English writing and proofreading skills (Arabic is a plus)
• Comfortable working with Google Drive and spreadsheets (Excel/Google Sheets)
Preferred Skills
• Understanding of fashion product attributes (materials, fit, silhouettes, categories)
• Basic image handling/editing ability (cropping, resizing, compression without quality loss)
• Experience coordinating with photographers/content teams and managing product launch workflows
Tools & Systems
• Shopify, Google Drive, Excel/Google Sheets
• Preferred: Canva, Adobe Photoshop/Lightroom (or equivalent)
Work Standards
• High ownership, reliability, and consistency
• Able to manage multiple product uploads and deadlines without sacrificing accuracy
• Maintains confidentiality and brand integrity in all content handling