Sales - Telesales / Telemarketing Jobs in UAE

The Customer Service Agent is responsible for providing excellent customer support by managing inquiries, resolving complaints, and offering accurate information about products and services. The role also includes handling leads, supporting order management, maintaining clear records, and collaborating with team members to ensure a seamless customer experience.Key ResponsibilitiesCustomer Interaction:Respond promptly to customer inquiries via phone, email, WhatsApp, and other communication channels.Provide accurate and detailed information about products, services, and promotions.Lead Management:Create and qualify leads in the CRM system based on predefined criteria.Assign qualified leads to the sales team and ensure all relevant data is accurately recorded.Problem Solving:Handle customer complaints and resolve issues professionally and on time.Escalate unresolved or complex issues to the relevant department when necessary.Order Management:Assist customers with order placement, tracking, and follow-ups.Coordinate with logistics and warehouse teams to ensure timely delivery of products.Follow up on RTO (Return to Origin) orders and provide updates to the E-commerce team.Documentation & Reporting:Maintain accurate records of customer interactions and transactions in the CRM system.Provide regular feedback and reports to management regarding common customer concerns and suggestions for improvement.Team Collaboration:Work closely with other team members to ensure smooth service delivery.Key Performance Indicators (KPIs)Response Time: Answer customer inquiries within 5 minutes via WhatsApp and within 24 hours for emails.Issue Resolution: Resolve at least 95% of customer complaints within 24 hours.Lead Management: Ensure 100% accuracy in CRM records.Order Fulfillment: Coordinate with logistics and warehouse teams to ensure timely deliveries.

1. To ensure the proper testing of Raw Material, online product of sheet line and thermoforming and on time dispatch of the finish product, as per standard operating procedure/work instruction and quality plans, also maintain strict discipline in the factory & coordinate with staff & workers regarding housekeeping to control cleanliness.2. Reporting any non-compliance to operator and HOD QA&QC.3. Devise sampling procedures and directions for recording and reporting quality data.4. Testing/Inspection of final product.5. Calibration of all the equipment used in QC and Lab as per plan.6. To control PET sheets, Thermoforming, Preform and Printing quality as per requirement of the customer.7. Carry out necessary test of products like Clarity, thickness variation, visual, weights etc, in production.8. Check samples of absence, if any abnormality observed in the product to put that lot in quarantine or reject.9. Control the quality of packing if abnormality observed liaison with supplier.10. Maintain all quality records11. To keep laboratory equipment in working order.12. All other jobs assigned by the management.

Job OverviewWe are looking for experienced and reliable Utility Supervisor / Technicians to join our Utility Department. The ideal candidates will be responsible for the maintenance, troubleshooting, and efficient operation of utility equipment to ensure smooth plant operations.Key ResponsibilitiesOperate, maintain, and troubleshoot screw air compressors.Oversee the performance and service of water chillers.Maintain and repair AHU (Air Handling Units) and FCU (Fan Coil Units).Service and troubleshoot split AC units in the facility.Monitor system performance, identify issues, and take corrective actions.Ensure preventive maintenance schedules are followed.Maintain logs and service records for all equipment.Support energy efficiency initiatives and maintain safety standards.

Conduct market research and competitive analysis to identify emerging trends and opportunities for growth.Prepare and deliver compelling presentations to prospective clients, showcasing product benefits and value propositions.Develop and execute targeted sales strategies to penetrate new markets and increase market share.Cultivate and maintain strong relationships with key clients, ensuring a deep understanding of their needs and preferences.Collaborate with cross-functional teams, including marketing and product development, to align sales efforts with business goals.Manage the entire sales cycle from prospecting to closing, ensuring timely follow-ups and negotiation of contracts.

Assist more senior colleagues with analytics and evaluating clients' insurance programs to better serve clients.Begin to cultivate a thorough understanding of insurance markets to better serve clients.Assist more senior colleagues during negotiations with insurance carriers by securing and comparing submissions, under direct supervision.Draft proposal components that help colleagues to win new business and opportunities.Fluent English speakers.

Identify and develop new business opportunities in the cybersecurity domain across the UAE region.Achieve sales targets by promoting cybersecurity products and solutions (e.g., firewalls, endpoint protection, SIEM, DLP, cloud security).Build and maintain strong relationships with key clients, partners, and vendors.Conduct client meetings, presentations, and product demos.Understand client requirements and propose appropriate security solutions.Collaborate with technical teams to ensure successful solution deployment and support.Prepare and negotiate proposals, contracts, and pricing.Monitor market trends, competitor activities, and customer feedback to shape sales strategies.Participate in industry events, trade shows, and conferences to promote the brand.

Company OverviewPolicyBazaar is a leading online insurance and financial services marketplace in the UAE, dedicated to simplifying insurance and personal finance products for customers. We are committed to providing affordable and transparent solutions, helping customers make well-informed decisions.Job DescriptionWe are looking for a proactive Health Insurance Sales Associates with strong tele-sales capabilities to join our Dubai team. In this role, you will leverage your knowledge of Health Insurance products and tele sales expertise to provide clients with personalized solutions that meet their financial and protection needs.

Company OverviewPolicyBazaar is a leading online insurance and financial services marketplace in the UAE, dedicated to simplifying insurance and personal finance products for customers. We are committed to providing affordable and transparent solutions, helping customers make well-informed decisions.Job DescriptionWe are looking for a proactive Health Insurance Sales Associates with strong tele-sales capabilities to join our Dubai team. In this role, you will leverage your knowledge of Health Insurance products and tele sales expertise to provide clients with personalized solutions that meet their financial and protection needs.

We are seeking a proactive and detail-oriented Sales Coordinator to provide essential support to our sales team and assist in achieving departmental objectives. The role involves coordinating sales activities, managing day-to-day administrative tasks, and facilitating efficient communication between the sales team and other internal departments. This position plays a critical role in maintaining operational efficiency and supporting the overall success of the sales function.Key Responsibilities:Support the sales team in day-to-day operations and coordination of sales activities.Maintain and update sales documentation, databases, and reports.Assist in the preparation of sales presentations, proposals, and contracts.Coordinate with internal teams such as logistics, finance, and customer service to ensure smooth order processing and delivery.Manage communication between the sales team and other departments to ensure alignment on client requirements and timelines.Handle administrative duties including scheduling meetings, maintaining records, and tracking sales metrics.

· Check the printing press before the print run begins. · Check the designs to be printed and make the inks by mixing necessary shades. of colours. · Select the anilox roller/sleeve as per the design. · Do the ink mixing as per requirements of the design. · Monitoring equipment to ensure that it is operating efficiently and safely · Reviewing digital print files to ensure that they are ready for production · Mixing chemicals to create inks that are used in the printing process · Load paper into the press using a hydraulic lift or other equipment, according to manufacturer specifications · Monitoring ink levels in the press and adding ink as needed to ensure that the press does not run out of ink mid-job · Cleaning the press and replacing parts as needed to keep it running smoothly. · Making adjustments to the printing press to ensure correct print out put is obtained. · Monitor the viscosity of ink used.Duties· Take the production plan from the immediate supervisor and arrange all raw materials and accessories near the machine.· Run the machine at the optimum speed and ensure the product satisfies the desired quality levels · Delegate the jobs to his team member with clear instructions.· Ensure the packing of product as per the standard operating procedure. · Keep the machine and surroundings neat and clean.Monitor the printout put through the digital interface. · Maintain the records of production like logbooks. Record the daily production in the given format and submit at the end of the shift to immediate supervisor. · He will be responsible for the tools and accessories supplied to him. · Do any jobs as and when requested by the supervisor. · Mount plates on the sleeve.KPI / PERFORMANCE INDICATORS· Performance: This KPI will measure the Operator’s ability to run the machine at a production speed equal to the standard speed · Quality: This KPI will measure the reject rate of the output of the machine the operator is running · Safety: This KPI will record the number of minor and major incidences that occur to the operator or their team and measure against standards set by the QHSE team · Maintenance: This KPI will record how many times the operator conducted routine maintenance throughout a specified time period

Ability to use factory inside warehouseWorking safelyLoad/Unload containers, trailers on regular basis

Operate and maintain computerized embroidery machines.Produce high-quality embroidered products.Ensure designs meet quality standards and customer specifications.

Operate Merrow Border Machine for fabric edging.Cut fabric pieces accurately and efficiently.Design and apply patches to garments.Re-stitch garments to correct fit and finish.Ensure quality control and uphold production standards.

Job Title: Assistant Manager – Medical InsuranceLocation: Abu Dhabi, UAECompany: Insurance Brokerage FirmJob Type: Full-Time, On-SiteIndustry: InsuranceAbout eSanad Insurance:eSanad is a leading insurance brokerage firm in the UAE, offering a wide range of tailored insurance solutions through both traditional and digital channels. We are committed to providing exceptional customer service and innovative insurance products to our growing client base.About the Role:We are seeking a highly motivated and experienced Assistant Manager – Medical Insurance to join our team in Abu Dhabi. The ideal candidate must have a strong background in the insurance brokerage sector with deep expertise in medical insurance products and regulations in the UAE. This is an excellent opportunity for professionals looking to advance their career in a dynamic and growing insurtech environment.Key Responsibilities:Oversee and manage the medical insurance portfolio, covering individual medical, SMEs, and large corporate clients.Develop and implement strategies to enhance the medical insurance offering and increase market share.Lead the management of new business acquisition and renewal retention to achieve sales targets and client satisfaction.Handle claims management and work closely with insurance providers to ensure quick and effective resolutions.Manage the end-to-end customer experience, ensuring high levels of customer satisfaction and responsive customer service.Build and maintain strong relationships with insurance providers and negotiate competitive terms for clients.Analyze market trends and competitor activity to identify business opportunities and improve the product offering.Lead and mentor a team of medical insurance advisors, providing training, guidance, and performance evaluation.Ensure compliance with UAE insurance regulations and company policies.Prepare and present performance reports to senior management.Areas of Expertise:Individual medical insurance – advisory, policy structuring, and customer engagement.SMEs and large corporates – building tailored solutions and managing corporate accounts.Claims management – handling complex cases and ensuring efficient resolution.New business development – identifying opportunities and closing sales.Renewal and retention – increasing policy retention rates and upselling opportunities.Customer service – enhancing client experience and resolving customer queries professionally.Customer satisfaction – ensuring high Net Promoter Score (NPS) and positive client feedback.Requirements:Bachelor's degree in Business, Finance, Insurance, or a related field.Minimum of 3 years of experience in medical insurance within the UAE insurance brokerage sector.Strong knowledge of UAE medical insurance products, regulations, and underwriting processes.Proven track record in client management, sales, and retention in medical insurance.Excellent communication, negotiation, and leadership skills.Proficiency in handling customer queries and resolving conflicts professionally.Ability to manage multiple tasks and work under pressure in a fast-paced environment.Professional certifications in insurance (preferred).Fluency in English (Arabic is a plus).Benefits:Competitive salary and performance-based incentives.Comprehensive health insurance and additional benefits.Professional development and career growth opportunities.Opportunity to work with a market leader in the UAE insurance sector.How to Apply:If you have the experience and drive to excel in this role, please submit your resume and cover letter.Join eSanad and be part of a forward-thinking team shaping the future of insurance in the UAE!

Develop and implement strategic leasing plans that maximize property occupancy and revenue while minimizing vacancies.Cultivate strong relationships with tenants to ensure high levels of satisfaction and retention, addressing concerns proactively.Oversee property maintenance and renovations, coordinating with contractors to ensure timely and quality work that enhances property value.Conduct thorough market analysis to determine competitive rental rates and adjust leasing strategies accordingly for optimal profitability.Manage all leasing activities, including property showings, negotiations, and lease execution, ensuring compliance with legal standards.Prepare and maintain accurate records of leases, tenant communications, and property conditions for reporting and regulatory purposes.Lead marketing efforts for available properties, utilizing digital platforms and traditional media to attract potential tenants effectively.Collaborate with financial teams to develop and manage property budgets, ensuring that all financial goals are met or exceeded.Conduct regular property inspections to ensure compliance with safety regulations and to identify areas for improvement or investment.Stay informed of industry trends and regulatory changes to adapt property management practices and ensure competitive advantage.

Sales Executive

A Dubai based, highly reputed Business Conglomerate is looking for a dynamic, young, motivated and skilled IT Administrator with 7 – 10 years of professional experience in Hardware and Software to work in their Dubai office. Should have Insurance Industry work experience; either with a TPA or with an Insurance company in UAE. Hands on practical experience in Hardware Infrastructure, Networking, Security and Software is a must. Should have knowledge and experience in Implementation of Insurance Management Solution, Server Management, Network Administration, and Firewall Management. Should be able to provide first level of support to the user community, troubleshoot, and resolve technical issues. Must have excellent communication skills, interpersonal skills and provide best customer service to the user community.

Safely transport goods or passengers to designated locations within Dubai/UAE.Ensure timely delivery and follow road safety regulations.Maintain vehicle cleanliness and perform basic maintenance checks.Record mileage, fuel usage, and delivery logs.Assist with loading/unloading goods when required.Provide good customer service and communicate any issues to the supervisor.

We are looking for an entry-level creative Graphic Designer with a skill set in Adobe Illustrator, CorelDRAW (CDR), Photoshop (PSD), etc., to join our team in Dubai. The ideal candidate should have experience in handling digital printers and print production and the ability to work with the team. English communication skills are required for effective coordination with clients and team members. A Residence Visa + Salary + commission will be provided for the right candidate. Immediate joining

Job Title: Medical Insurance Advisor – UAELocation: UAEJob Type: Full-Time, On-SiteIndustry: InsuranceAbout the Role:We are seeking an experienced Medical Insurance Advisor to join our growing team in the UAE. This is a full-time, on-site role for candidates with proven experience in the UAE insurance industry. The ideal candidate will have a strong background in medical insurance advisory, excellent communication skills, and the ability to deliver tailored insurance solutions to clients. This is an exciting opportunity for candidates from India who are ready to take the next step in their career and relocate to the UAE.Key Responsibilities:Advise clients on suitable medical insurance plans based on their needs and budget.Provide expert guidance on policy terms, coverage options, and benefits.Handle client queries, policy renewals, and claims assistance.Build and maintain strong client relationships to drive customer satisfaction and retention.Stay updated on UAE insurance regulations and market trends.Collaborate with underwriters and insurance providers to customize plans for clients.Ensure compliance with local insurance laws and company guidelines.Requirements:Bachelor's degree in Business, Finance, or a related field.Proven experience in the UAE medical insurance sector (minimum 2 years).Strong understanding of UAE medical insurance products, policies, and regulations.Excellent communication, negotiation, and customer service skills.Ability to work in a fast-paced environment and meet sales targets.Willingness to relocate to the UAE.Benefits:Competitive salary and attractive commission structure.Comprehensive health insurance and additional benefits.Opportunity for career growth and professional development.How to Apply:If you meet the above requirements and are ready to build your career in the UAE insurance market, please submit your resume and cover letter.Join us in delivering top-tier medical insurance solutions in the UAE!

Job Title: Assistant Manager – Medical InsuranceLocation: Abu Dhabi, UAECompany: Insurance Brokerage FirmJob Type: Full-Time, On-SiteIndustry: InsuranceAbout eSanad Insurance:eSanad is a leading insurance brokerage firm in the UAE, offering a wide range of tailored insurance solutions through both traditional and digital channels. We are committed to providing exceptional customer service and innovative insurance products to our growing client base.About the Role:We are seeking a highly motivated and experienced Assistant Manager – Medical Insurance to join our team in Abu Dhabi. The ideal candidate must have a strong background in the insurance brokerage sector with deep expertise in medical insurance products and regulations in the UAE. This is an excellent opportunity for professionals looking to advance their career in a dynamic and growing insurtech environment.Key Responsibilities:Oversee and manage the medical insurance portfolio, covering individual medical, SMEs, and large corporate clients.Develop and implement strategies to enhance the medical insurance offering and increase market share.Lead the management of new business acquisition and renewal retention to achieve sales targets and client satisfaction.Handle claims management and work closely with insurance providers to ensure quick and effective resolutions.Manage the end-to-end customer experience, ensuring high levels of customer satisfaction and responsive customer service.Build and maintain strong relationships with insurance providers and negotiate competitive terms for clients.Analyze market trends and competitor activity to identify business opportunities and improve the product offering.Lead and mentor a team of medical insurance advisors, providing training, guidance, and performance evaluation.Ensure compliance with UAE insurance regulations and company policies.Prepare and present performance reports to senior management.Areas of Expertise:Individual medical insurance – advisory, policy structuring, and customer engagement.SMEs and large corporates – building tailored solutions and managing corporate accounts.Claims management – handling complex cases and ensuring efficient resolution.New business development – identifying opportunities and closing sales.Renewal and retention – increasing policy retention rates and upselling opportunities.Customer service – enhancing client experience and resolving customer queries professionally.Customer satisfaction – ensuring high Net Promoter Score (NPS) and positive client feedback.Requirements:Bachelor's degree in Business, Finance, Insurance, or a related field.Minimum of 3 years of experience in medical insurance within the UAE insurance brokerage sector.Strong knowledge of UAE medical insurance products, regulations, and underwriting processes.Proven track record in client management, sales, and retention in medical insurance.Excellent communication, negotiation, and leadership skills.Proficiency in handling customer queries and resolving conflicts professionally.Ability to manage multiple tasks and work under pressure in a fast-paced environment.Professional certifications in insurance (preferred).Fluency in English (Arabic is a plus).Benefits:Competitive salary and performance-based incentives.Comprehensive health insurance and additional benefits.Professional development and career growth opportunities.Opportunity to work with a market leader in the UAE insurance sector.How to Apply:If you have the experience and drive to excel in this role, please submit your resume and cover letter.Join eSanad and be part of a forward-thinking team shaping the future of insurance in the UAE!

Job description:Conduct market research to identify selling possibilities and evaluate customer needsActively see out new sales opportunities through cold calling, networking and social mediaSetting up meetings with Existing clients and listening to their wishes and recommend, select, and help locate or obtain products based on customer needs and desiresProvide customers with product samples and catalogues in the B2B sectionPrepare and deliver appropriate presentations on products and services, Ensure the availability of stock for sales and demonstrations.Negotiate/close deals and handle complaints or objections and create frequent reviews and reports with sales and financial dataGather feedback from customers or prospects and share with direct report

Conduct outdoor marketing and sales activities to generate leads and acquire new clients.Promote and sell our range of flags, flagpoles, and advertising banners to businesses, organizations, and government entities.Build and maintain strong relationships with clients, providing excellent customer service.Achieve and exceed sales targets through direct customer engagement and outdoor visits.Conduct market research to identify new sales opportunities and potential clients.Prepare and deliver sales presentations and proposals to prospective customers.Coordinate with the marketing team to align sales strategies with promotional campaigns.

Emirates Flags Trading is seeking a talented and creative Photographer & Videographer Editor to join our team. The ideal candidate will be responsible for capturing high-quality images and videos that showcase our products and services. They will also edit and enhance visual content for marketing campaigns, social media, and promotional materials.Key Responsibilities:Plan, shoot, and edit high-quality photos and videos of products, events, and company-related activities.Operate cameras, lighting, and other photography and videography equipment.Edit videos using software such as Adobe Premiere Pro, Final Cut Pro, or similar tools.Retouch and enhance images using Adobe Photoshop, Lightroom, or similar tools.Collaborate with the marketing team to create visually engaging content for social media, website, and advertisements.Ensure consistency in branding and style across all visual content.Stay updated with the latest photography, videography, and editing trends.Manage and organize media files and maintain an archive of past projects.

Coordinate and streamline sales operations by managing schedules, client communications, and follow-ups to ensure timely services.Assist in the preparation of sales reports and presentations, utilizing data analytics to track team performance and sales trends.Support the sales team in lead generation by researching potential clients and maintaining an organized database of leads.Handle customer inquiries and provide essential product information, ensuring a high level of customer satisfaction throughout the sales process.Maintain accurate records of sales activities, client interactions, and inventory levels to facilitate seamless operations.Act as a liaison between the sales team and other departments, ensuring effective communication and collaboration.