Sales - Telesales / Telemarketing Jobs in UAE

The Customer Service Agent is responsible for providing excellent customer support by managing inquiries, resolving complaints, and offering accurate information about products and services. The role also includes handling leads, supporting order management, maintaining clear records, and collaborating with team members to ensure a seamless customer experience.Key ResponsibilitiesCustomer Interaction:Respond promptly to customer inquiries via phone, email, WhatsApp, and other communication channels.Provide accurate and detailed information about products, services, and promotions.Lead Management:Create and qualify leads in the CRM system based on predefined criteria.Assign qualified leads to the sales team and ensure all relevant data is accurately recorded.Problem Solving:Handle customer complaints and resolve issues professionally and on time.Escalate unresolved or complex issues to the relevant department when necessary.Order Management:Assist customers with order placement, tracking, and follow-ups.Coordinate with logistics and warehouse teams to ensure timely delivery of products.Follow up on RTO (Return to Origin) orders and provide updates to the E-commerce team.Documentation & Reporting:Maintain accurate records of customer interactions and transactions in the CRM system.Provide regular feedback and reports to management regarding common customer concerns and suggestions for improvement.Team Collaboration:Work closely with other team members to ensure smooth service delivery.Key Performance Indicators (KPIs)Response Time: Answer customer inquiries within 5 minutes via WhatsApp and within 24 hours for emails.Issue Resolution: Resolve at least 95% of customer complaints within 24 hours.Lead Management: Ensure 100% accuracy in CRM records.Order Fulfillment: Coordinate with logistics and warehouse teams to ensure timely deliveries.

Posted 8 months ago

· Check the printing press before the print run begins. · Check the designs to be printed and make the inks by mixing necessary shades. of colours. · Select the anilox roller/sleeve as per the design. · Do the ink mixing as per requirements of the design. · Monitoring equipment to ensure that it is operating efficiently and safely · Reviewing digital print files to ensure that they are ready for production · Mixing chemicals to create inks that are used in the printing process · Load paper into the press using a hydraulic lift or other equipment, according to manufacturer specifications · Monitoring ink levels in the press and adding ink as needed to ensure that the press does not run out of ink mid-job · Cleaning the press and replacing parts as needed to keep it running smoothly. · Making adjustments to the printing press to ensure correct print out put is obtained. · Monitor the viscosity of ink used.Duties· Take the production plan from the immediate supervisor and arrange all raw materials and accessories near the machine.· Run the machine at the optimum speed and ensure the product satisfies the desired quality levels · Delegate the jobs to his team member with clear instructions.· Ensure the packing of product as per the standard operating procedure. · Keep the machine and surroundings neat and clean.Monitor the printout put through the digital interface. · Maintain the records of production like logbooks. Record the daily production in the given format and submit at the end of the shift to immediate supervisor. · He will be responsible for the tools and accessories supplied to him. · Do any jobs as and when requested by the supervisor. · Mount plates on the sleeve.KPI / PERFORMANCE INDICATORS· Performance: This KPI will measure the Operator’s ability to run the machine at a production speed equal to the standard speed · Quality: This KPI will measure the reject rate of the output of the machine the operator is running · Safety: This KPI will record the number of minor and major incidences that occur to the operator or their team and measure against standards set by the QHSE team · Maintenance: This KPI will record how many times the operator conducted routine maintenance throughout a specified time period

Posted 9 months ago

Job Title: Assistant Manager – Medical InsuranceLocation: Abu Dhabi, UAECompany: Insurance Brokerage FirmJob Type: Full-Time, On-SiteIndustry: InsuranceAbout eSanad Insurance:eSanad is a leading insurance brokerage firm in the UAE, offering a wide range of tailored insurance solutions through both traditional and digital channels. We are committed to providing exceptional customer service and innovative insurance products to our growing client base.About the Role:We are seeking a highly motivated and experienced Assistant Manager – Medical Insurance to join our team in Abu Dhabi. The ideal candidate must have a strong background in the insurance brokerage sector with deep expertise in medical insurance products and regulations in the UAE. This is an excellent opportunity for professionals looking to advance their career in a dynamic and growing insurtech environment.Key Responsibilities:Oversee and manage the medical insurance portfolio, covering individual medical, SMEs, and large corporate clients.Develop and implement strategies to enhance the medical insurance offering and increase market share.Lead the management of new business acquisition and renewal retention to achieve sales targets and client satisfaction.Handle claims management and work closely with insurance providers to ensure quick and effective resolutions.Manage the end-to-end customer experience, ensuring high levels of customer satisfaction and responsive customer service.Build and maintain strong relationships with insurance providers and negotiate competitive terms for clients.Analyze market trends and competitor activity to identify business opportunities and improve the product offering.Lead and mentor a team of medical insurance advisors, providing training, guidance, and performance evaluation.Ensure compliance with UAE insurance regulations and company policies.Prepare and present performance reports to senior management.Areas of Expertise:Individual medical insurance – advisory, policy structuring, and customer engagement.SMEs and large corporates – building tailored solutions and managing corporate accounts.Claims management – handling complex cases and ensuring efficient resolution.New business development – identifying opportunities and closing sales.Renewal and retention – increasing policy retention rates and upselling opportunities.Customer service – enhancing client experience and resolving customer queries professionally.Customer satisfaction – ensuring high Net Promoter Score (NPS) and positive client feedback.Requirements:Bachelor's degree in Business, Finance, Insurance, or a related field.Minimum of 3 years of experience in medical insurance within the UAE insurance brokerage sector.Strong knowledge of UAE medical insurance products, regulations, and underwriting processes.Proven track record in client management, sales, and retention in medical insurance.Excellent communication, negotiation, and leadership skills.Proficiency in handling customer queries and resolving conflicts professionally.Ability to manage multiple tasks and work under pressure in a fast-paced environment.Professional certifications in insurance (preferred).Fluency in English (Arabic is a plus).Benefits:Competitive salary and performance-based incentives.Comprehensive health insurance and additional benefits.Professional development and career growth opportunities.Opportunity to work with a market leader in the UAE insurance sector.How to Apply:If you have the experience and drive to excel in this role, please submit your resume and cover letter.Join eSanad and be part of a forward-thinking team shaping the future of insurance in the UAE!

Posted 9 months ago