Jobs in Kuwait

Job Title: Contact Center AgentJob Code: CCA-001Grade: A5Department: Patient Access ServicesYour Impact≥ 90 % first-call resolution rate within defined service levels≥ 95 % customer satisfaction score100 % accurate call documentation & data entryWhat you will doInbound & Outbound Support: Handle calls, emails, and chats professionally; follow approved scripts and scenarios.Patient Guidance: Provide accurate information on clinics, schedules, services, and hospital policies.Issue Resolution: Resolves inquiries, complaints, and service requests; escalates complex cases appropriately.Emergency Communication: Announce emergency codes clearly and promptly when required.Problem Solving: Listen actively, identify solutions, and follow up until resolution is achieved.Data Entry & Documentation: Record all interactions accurately in the HIS; maintain up-to-date patient records.Compliance & Confidentiality: Adhere to hospital policies, data-protection standards, and confidentiality requirements.Team Collaboration: Collaborate with Patient Access, clinical, and support teams to deliver seamless service.How success is measuredHigh first-call resolution and call-quality scoresAccurate, error-free system documentationConsistent adherence to scripts, policies, and KPIsPositive patient feedback on tone, clarity, and empathyZero patient-confidentiality breachesYou will thrive here if you have…Diploma or Bachelor’s degree in healthcare, administration, or related field1–3 years of experience in a call center or customer service roleFluency in English & Arabic (spoken & written)Strong CRM, HIS, and MS Office skills (Outlook, Excel, Word, PowerPoint)Calm, empathetic communication under pressureReliability, punctuality, and attention to detailCompetencies we valueCommunication – Clear, professional, empathetic interactionsClient Focus – Delivering a positive patient experience every timeAttention to Detail – Accurate data capture and documentationTeamwork – Cooperative and supportive collaborationAdaptability – Flexibility in a fast-paced contact-center environmentValues & Ethics – Respect, confidentiality, and integrityReady to be the voice of care?Apply now and become the first point of contact that reflects Taiba Hospital’s commitment to clarity, compassion, and quality.

Posted 6 days ago

Job Description:Application Development Manager, you will lead a team of developers in designing, implementing, and maintaining software applications to meet the organization's business needs. You will be responsible for overseeing the entire software development lifecycle, from requirements gathering to deployment, ensuring that CRs (Change Requests) and projects are delivered on time and within budget / agreed Man Days. Responsibilities:Team Leadership: Provide leadership and mentorship to a team of developers, including hiring, training, and performance management.Project Management: Oversee multiple CRs / development projects simultaneously, including resource allocation, scheduling, and risk management.Software Development: Collaborate with stakeholders to gather requirements, design software solutions, and develop applications using programming languages and development frameworks.Quality Assurance: Implement best practices for code review, testing, and debugging to ensure the quality and reliability of applications.Technology Evaluation: Stay abreast of emerging technologies and industry trends, evaluating their potential for adoption in the organization to improve efficiency and effectiveness.Budget Management: Manage the application development budget, including estimating project costs, tracking expenses, and optimizing resource utilization.Stakeholder Communication: Serve as a liaison between the development team and stakeholders, providing regular updates on project status, risks, and issues.Risk Management: Identify potential risks and challenges in development projects, proactively addressing them to minimize impact on project timelines and deliverables.Performance Evaluation: Conduct regular performance evaluations of development team members, providing feedback and support for their professional growth and development.

Posted 7 days ago

Job PurposeResponsible to deliver high quality services to our clients. The Slickline Supervisor oversees slickline, measurement, memory gauges and Digital Slickline operations to ensure efficient and safe execution of well intervention activities. This position requires a blend of technical expertise and leadership skills, as the supervisor is responsible for managing a team of slickline operators and coordinating with various stakeholders to achieve operational goals. The Slickline Supervisor must ensure that all operations comply with safety regulations and industry standards while optimizing performance and minimizing downtime. The Slickline Supervisor is in charge of their operating cell and is responsible for the training and development of personnel assigned to their cell and for the maintenance status of their assigned equipment.Key Roles and Responsibilities-Operational LeadershipSupervise and execute slickline, measurement operations including memory gauges and Digital Slickline operationsControl quality of service during all phases of the operation as per SOP and HSE proceduresReview well programs, prepare job plans, and communicate operational steps to the crewLead pre-job meetings, risk assessments, JSAs, and toolbox talks ensuring HSE complianceEnsure accurate and timely communication with clients and managementPerform reporting and administrative duties (reports, tool logs, wire records)Monitor line tension, depth, and tool performanceLead and execute Slickline operations including:Running/pulling Slickline and Digital SlicklineSetting/pulling plugs and flow-control devicesFishing operationsDump bailer workShifting operationsMemory gauges and basic logging tasksBe available 24/7 for operational and emergency requirementsEnsure maintenance systems are applied to tools and equipmentMaintain updated equipment status in internal systemsEnsure availability of supplies at the wellsiteAchieve yearly KPIsPerform additional duties as assignedPeople ManagementSupervise slickline operators and assistantsManage, mentor, and train the teamEnsure competency and proper task allocationAssess performance and provide trainingSupport employee development programsCommunicate performance feedback to managementSafety and CompliancePromote safety culture and HSE awarenessEnforce company and client HSE policiesConduct hazard identification and corrective actionsEnsure journey management for mobilizationSupport HSE&Q risk minimizationMaintain safe and clean work environmentEnsure confidentiality of company/client informationEnsure valid HSE and driving certificationsService Quality & ReportingDeliver high-quality services as per standardsPrepare job reports, risk assessments, and post-job analysisCommunicate job progress and results to clients and managementPrepare and present service quality reportsHandle incident reporting with proper documentationEquipment and Tools ManagementEnsure inspection and maintenance of slickline units and toolsManage equipment readiness and inventoryConduct pre-job maintenance and testingEnsure wire testing as per SOPTroubleshoot equipment issues to reduce NPTClient ManagementAct as the primary contact for clients during operationsEnsure client expectations are metSupport job planning and schedulingCommunications and Working RelationsKey Internal ContactsField and Base Personnel; Operations ManagerKey External ContactsClients at wellsiteJob RequirementsEducational Qualification and ExperiencePreferred: High School/Diploma in relevant engineering discipline with 8+ years of Slickline experienceMinimum Experience:University: 4+ yearsDiploma (2 years): 6+ yearsSecondary: 8+ yearsProficient in slickline operations and equipment managementValid Light Driving LicenseBehavioural & Technical CompetenciesAbility to run all company services across locationsStrong leadership and crew managementKnowledge of maintenance and troubleshootingExperience in job planning and executionStrong focus on HSE and service qualityGood communication and client handling skillsAbility to respond to emergency situationsPhysically fit for extended working hoursStrong organizational skills and attention to detailAbility to work in remote locations and under pressureLanguage SkillsEnglish (reading, writing, and speaking)

Posted 11 days ago

Job Purpose-Responsible to help Slickline Supervisor deliver high quality services to our clients. This position involves working closely with various teams to ensure that slickline operations are conducted safely and efficiently. Operators are responsible for a safe and efficient wellsite operation by performing their duties under direction of the SL supervisor. He is directly responsible for the hand tools and the ready-box assigned to him and cleaning all equipment post job. This role requires a strong understanding of the equipment and techniques used in slickline operations, as well as the ability to work in challenging environments. Key Roles and Responsibilities-ActivitiesConduct slickline operations, including the deployment and retrieval of tools in oil and gas wells.Assist the SL Supervisor in pre- and post-job maintenance checks of tools and equipment to ensure optimal performance.Participate in inspecting, maintaining, and repairing primary tools, service units, and associated equipment as per the maintenance program.Collaborate with SL Supervisor and field personnel to plan and execute slickline operations effectively.Follow safe working practices, rules, and regulations; report hazards and anomalies immediately.Maintain tools, shop, and equipment in good condition and ensure a clean and orderly work environment.Drive assigned vehicles and transport units safely (if licensed).Complete assigned training materials and tasks as per the training manual.Be available 24/7 for operational requirements, emergency call-outs, or critical wellsite activities.Achieve assigned yearly KPIs.Perform other assigned tasks as required.People ManagementWork collaboratively to ensure smooth operations.Take responsibility for personal training and development.Support training of junior operators as required.Safety and CompliancePromote a strong safety culture.Ensure journey management is completed for each mobilization.Maintain clean, safe, and orderly work areas.Update unit logbooks regularly.Follow company HSE policies and procedures.Support efforts to minimize HSE&Q risks.Conduct audits for unsafe acts and hazardous conditions.Improve safety and efficiency of maintenance procedures.Maintain confidentiality of company and client information.Participate in HSE-related activities.Stop unsafe work and escalate issues when necessary.Equipment and Tools ManagementPerform daily pre-trip and post-trip inspections of slickline units, vehicles, tools, and pressure-control equipment.Ensure tools are clean, lubricated, and properly stored.Maintain slickline drum and wire path to avoid damage or unsafe conditions.Assist in routine maintenance and identify repair/replacement needs.Housekeeping & Worksite ManagementMaintain cleanliness in slickline units, vehicles, tool cabins, and wellsite areas.Organize tools, spares, and consumables efficiently.Keep work areas free from hazards and obstructions.Ensure proper wire spooling and line routing during operations.

Posted 11 days ago

Job Purpose-Responsible to help Slickline Supervisor deliver high quality services to our clients. This position involves working closely with various teams to ensure that slickline operations, including mechanic slickline and measurement operations, are conducted safely and efficiently. Crew Chiefs are responsible for a safe and efficient wellsite operation by performing their duties under direction of the SL supervisor. He is directly responsible for managing crew members and field equipment. This role requires a strong understanding of the equipment and techniques used in slickline operations, as well as the ability to work in challenging environments.Key Roles and ResponsibilitiesOperational LeadershipLead and supervise all slickline field operations, ensuring adherence to job programs, company policies, and client requirements.Prepare slickline tools, pressure control equipment, and units before mobilization to site.Conduct pre-job safety meetings, job hazard analysis (JHA), and toolbox talks with the crew.Operate and oversee slickline units, pressure control equipment, and associated tools during well intervention activities.Perform mechanical, electrical, and pressure testing of slickline and digital slickline equipment before each job.Collaborate with SL Supervisor to interpret well schematics and plan/execute downhole runs accurately.Assemble/disassemble slickline downhole tools based on job requirements.Oversee loading, rigging, and transportation of slickline equipment.Communicate with the Slickline Supervisor and client representative regarding job progress and concerns.Ensure accurate completion of documentation (tool run sheets, daily reports, service tickets).Assist in troubleshooting downhole issues and recommend corrective actions.Ensure compliance with company and KOC safety and operational standards.Assist in post-job maintenance checks of tools and equipment (FIT 1).Participate in inspection, maintenance, and repair of tools and equipment.Be available 24/7 for operational requirements, emergencies, or critical wellsite activities.Perform other assigned tasks.People ManagementWork collaboratively to ensure smooth operations.Take responsibility for own training and development.Supervise and mentor Slickline Operators.Assign tasks and ensure adherence to procedures.Provide on-the-job training to junior crew members.Safety and CompliancePromote a strong safety culture and participate in HSEQ activities.Drive and transport equipment safely (if licensed) and ensure journey management.Maintain clean, safe, and orderly work areas.Follow company HSE policies and procedures.Support efforts to minimize HSE&Q risks.Conduct audits for unsafe acts and hazardous conditions.Improve safety and efficiency of maintenance procedures.Maintain confidentiality of company and client information.Stop unsafe work and enforce safety compliance.Service Quality & ReportingEnsure high service quality and adherence to best practices.Maintain and update unit logbooks.Report equipment issues, incidents, and near misses promptly.Equipment and Tools ManagementEnsure all slickline units, PCE, and tools are inspected, certified, and maintained.Manage equipment readiness, maintenance planning, and inventory.Perform maintenance and function tests before operations.Ensure wire testing as per SOP.Support troubleshooting to minimize non-productive time (NPT).Housekeeping & Worksite ManagementMaintain cleanliness in units, vehicles, tool cabins, and wellsite areas.Organize tools, spares, and consumables for easy access.Keep work areas free from hazards and obstructions.Ensure proper wire spooling and line routing during operations.Job RequirementsEducational Qualification and ExperiencePreferred: High School or Diploma with 2+ years as Slickline Crew Chief or 6+ years of slickline experienceMinimum Experience (Engineering/Technical disciplines – Electrical, Mechanical, Civil, Chemical or equivalent):University with minimum 2 years’ experienceDiploma (minimum 2 years) with minimum 4 years’ experienceSecondary with minimum 6 years’ experienceIntermediate with minimum 8 years’ experienceValid Light Driving License preferredHeavy Driving License preferredBehavioural & Technical CompetenciesPositive attitude towards health, safety, and the environmentStrong mechanical skills and troubleshooting abilitiesSound knowledge of slickline tools (fishing, shifting, running/pulling, measuring tools)Strong understanding of wellhead equipment, pressure control systems, and safety proceduresEffective communication skills for reporting and teamworkBasic computer skills for documentation and reportingAbility to respond quickly to emergency situationsWillingness to work in remote locations and under time constraintsPhysically fit to handle tools, climbing, and long operational hoursLanguage SkillsBasic English (reading, writing, and speaking)Arabic is an advantage

Posted 11 days ago

Job PurposeResponsible to ensure all the resource needed to execute each job are ready and available: The Foreman accurately reports spares and materials needed for providing services to our client, manages and assigns the crew for jobs, and updates testing and certifications needed for the equipment. He is aware of the potential risks associated with each service performed at the base and wellsite and actively promotes the importance of HSE and Service Quality to ensure the safety of all personnel at all times. Key Roles and ResponsibilitiesOperational LeadershipManage crew assignments to optimize resources.Make recommendations to management on manpower and equipment requirements based on job load.Report any problems/concerns raised by the crew to management.Promote the importance of HSE and Service Quality within operations.Manage tools/equipment and maintain accurate records in the internal system.Assist Slickline Supervisors with resources and logistics for wellsite operations.Plan and execute slickline operations (plug setting/pulling, shifting, fishing, memory gauge deployment, wellbore cleanup, well integrity tasks).Ensure proper tool string design, job planning, equipment selection, and pre-job testing.Authorize rig-up/rig-down of pressure control equipment and ensure compliance with standards.Troubleshoot operational issues, tool failures, and downhole challenges.Manage logistics and transportation during unplanned job sequences.Be available 24/7 for operational or emergency requirements.Ensure pressure control equipment (PCE) is maintained, tested, and certified.Participate in training programs and track certification of team members.Stay updated with latest equipment and maintenance technologies.Achieve assigned KPIs and perform additional duties as required.People ManagementPromote a “lead by example” culture by following safety standards.Ensure smooth coordination among team members.Supervise and coordinate Slickline Crew Chiefs, Operators, and Assistants.Ensure team members understand roles, responsibilities, and safety requirements.Provide coaching and training to improve team performance.Assess capabilities and assign tasks based on experience.Safety and CompliancePromote a strong safety culture.Maintain clean, safe, and organized work areas.Secure maintenance manuals and confidential documents.Follow company HSE policies and procedures.Support efforts to minimize HSE&Q risks.Conduct audits for unsafe acts and hazardous conditions.Stop unsafe work and implement corrective actions.Improve safety and efficiency of maintenance procedures.Maintain confidentiality of company and client information.Participate actively in HSE-related initiatives.Service Quality & ReportingPromote safety awareness across operations.Ensure all pressure control equipment is certified and operated safely.Maintain readiness of downhole tools.Inspect slickline units and ensure compliance.Equipment and Vehicle ManagementConduct daily inspections of slickline units, vehicles, and equipment.Verify mechanical condition and certifications before mobilization.Maintain proper housekeeping at worksites and operational zones.Ensure proper wire management (spooling, tension, monitoring wear, lubrication).Organize and maintain tools, consumables, and spares inventory.Behavioural & Technical CompetenciesBasic Skills:Good mechanical aptitudeUnderstanding of basic mathematicsUnderstanding of basic principles of electricityKnowledge of Windows-based systems (ICDL preferred)Basic computer literacyAbility to manage multiple crews and plan logistics efficientlyProven leadership and decision-making under operational pressureStrong technical and troubleshooting ability in slickline operationsGood communication skillsAbility to work in a team environmentPositive attitude towards health, safety, and the environmentGood training and mentoring skillsLanguage SkillsFluent in English (reading, writing, and speaking), Arabic

Posted 11 days ago

Overview of the role The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. What you will do People Development / HR * Networks, supports recruiting, hiring, developing, and retaining high-quality management and associates to fill store profiles and succession planning * Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience. * Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets Customer Experience / Sales * Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team * Maintains visibility and leads by example on the selling floor to answer customer questions and supports all selling functions * Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom Drive Sales & Profitability * Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion * Creates and executes strategies to maximize store sales and control expenses Operational Effectiveness * Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc.) * Executes and complies with all company policies and store procedures Required Skills to be successful * Previous managerial experience in retail, with a proven track record of sales and profitability achievement. * Effective communication and interpersonal skills to effectively engage with team members at all levels, Good English skills. * Demonstrated commitment to putting the customer first, Ability to resolve customer issues, and deliver outstanding service. * Strong organizational and problem-solving skills to manage complex operational challenges effectively. What equips you for the role: Qualifications & Experience: Minimum Qualifications and Knowledge: High school education or equivalent preferred Minimum Experience: Minimum two years of Store Manager experience with a proven track record for driving sales and profit results, and training and developing a team of individuals from a premium luxury brands.

Posted 11 days ago

Overview of the role: The Sales Assistant is responsible for sales generation and delivering a positive customer experience, andfor a variety of operational duties as assigned by the store management team. What you will do: Store Safety Creates a sparkling, clean, and organized environment by maintaining store standards and cleanliness. Excellent Customer Service Creates a positive first impression for the customer through an energetic attitude and adhering to thedress code Greets customers immediately upon entering the store with a smile and a sincere non-business-likegreeting Provides customers with current, relevant information about the product. Sincerely thank all customers for shopping as they exit the store and invite them back. Quality Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrapcleanliness, and attempt to add on to the sale . Administrative Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, andcaptures customer information in the database. Required Skills to be successful Extensive experience in Sales, Marketing and Operations and working in the retail/ brand managementindustry specifically in Fashion. Sound in-depth knowledge of the market, brand positioning and trends. An understanding of the current economic situation impacts of potential threats and competitors. What equips you for the role: Minimum Qualification and Knowledge: Education High School Diploma or equivalent Minimum Experience: Minimum 2 years of Retail Sales experience. Job-Specific/Technical Skills required to complete the tasks: Good verbal communication skills Some heavy lifting Ability to stand for a minimum of 8 hours Strong Customer Service

Posted 11 days ago

Responsible to help Field Engineers deliver high quality services to our clients. Operators are responsible for a safe and efficient wellsite operation by performing their duties under direction of the crew chief. He is directly responsible for the hand tools and the ready-box assigned to him, and cleaning all equipment post job. He is part of his operating cell and responsible for completeness and readiness of his cell by reporting to his crew chief.ActivitiesOperate, under normal conditions and with supervision, the winch unit for running in and out of the hole; "zero" tools and monitor tension meter, cable speed, depth, and spooling of cable; understand depth control and weight indicator systems; use all winch cable safety controls.Prepare well for service operations: align logging unit, install sheave wheel, thread cable, and connect multiple tools as required.Load and unload required tools and corresponding surface instrumentation for the job.Assist the Engineer in post-job maintenance checks of tools and equipment in the location (FIT 1).Participate in inspecting, maintaining, and repairing primary tools, service units, and associated equipment according to the maintenance program.Learn to service, maintain, and assist in cable maintenance.Identify the surface instrumentation, tools, and associated equipment required to run each service in the location.Observe safe-working practices, rules and regulations, wear safety equipment as required, and correct and report hazards immediately.Maintain tools, shop, and equipment in good condition and keep shop and work area in a clean and orderly condition.Drive assigned vehicle and transport units/logging trucks, if holding applicable license, safely.Study the assigned learning material and tasks in the Operator section of the training manual.Perform agreed upon yearly individual KPIs.Performs other duties as assigned.People ManagementWork well with other employees to ensure the smooth operation of the location.Responsible for their own training development.Support the training of the Junior Operators as required.HSE&QPromote a culture of safety awareness.Ensure his work areas are safe, clean and orderly at all times.Update rig books and keep other paperwork (z-chart, etc) in good order.Follow the company policies and procedures on health, safety and environment.Support Management efforts to minimize general HSE&Q risks, and promote respect, understanding and adherence to safety regulations.Conduct unsafe act and hazardous situation audits / identification.Continuously strive to optimize the safety and efficiency of maintenance procedures.Maintain strict confidentiality of the company and client information.Make sure journey management completed for each mobilization.Take an active part in the company HSE&Q related functions.Behavioural & Technical CompetenciesBasic Skills:Good mechanical aptitudeUnderstanding of basic mathematicsUnderstanding of basic principles of electricityKnowledge of windows-based systems (ICDL preferred)Physical ability to immediately respond to emergency situationsWillingness to work under varying conditions and in remote locationsAbility to perform under time constraintsGood communication skillsAbility to work in a team environmentPositive attitude towards health, safety and the environmentLanguage SkillsBasic English (reading, writing and speaking)

Posted 11 days ago