Cash HandlingFollow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.Compute and record transactions ensuring 100% accuracy for all register transactions.Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk to be used for reconciling with the cash till and accounts.Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.Customer ServiceGreet and welcome customers on arrival at the store, providing shopping tools and catalogues.Respond efficiently to customer needs to minimize queues and ensure customers are well attended.Handle routine customer complaints promptly and courteously to maximize customer satisfaction.Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.Returns and ExchangeEnsure the returns and exchange policy is perceived as generous and the procedure quick and easy.Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.Use information from the Returns & Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.Brief the Duty Manager on complaints requiring management assistance.Safety and AnnouncementsEnsure child safety is the main priority within Smaland, providing a safe environment for children.Make announcements and page customers (parents) if issues arise with children in the playroom area.Conduct general announcements to customers when necessary.

We are looking for a UAE National Receptionist with fluent English-speaking skills with some experience in customer service for the role. This is a full time job located in Abu Dhabi, 2 days off. What you will doTo provide full support to all customers visiting Toyota service center.  To be the first point of contact to welcome and identify customers’ needs.Ensure customers are given the Worlds Warmest Welcome when entering the branch.Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care. 

CustomersGreet and welcome customers on arrival at Smaland.Explain the Smaland admission policy in a friendly and professional manner.Ensure child safety is the main priority in Smaland.Make announcements and page parents if there are issues with children in the playroom area.Handle routine customer complaints promptly and courteously.Provide a safe environment for children within the area.OperationalEnsure all system procedures are adhered to according to policy/procedure.Brief the Duty Manager on complaints that require management assistance.Ensure all emergency procedures are adhered to.

If you thrive in a fast-paced automotive environment and enjoy bringing structure, accuracy, and customer focus to complex sales operations, this role is for you.We are looking for a UAE National Central Sales Support Executive with fluent English-speaking skills with some experience in customer service and administration role. This is a full-time permanent role located in Abu Dhabi.This role sits at the heart of sales operations, ensuring seamless coordination, accurate documentation, and efficient stock management across locations.What You Will DoManage end-to-end sales documentation and system updates from booking through to vehicle delivery, including SAP entries, deal packs, insurance, finance, and registration documentsEnsure 100% accuracy and completion of all sales documentation, enabling smooth cross-checking with internal departmentsCoordinate tagging, de-tagging, and unit swaps to meet branch and customer requirementsSupport the availability, preparation, and tracking of demo, display, Goshi, and marketing unitsMonitor and manage aged stock, customer-tagged units, and vehicle movement to meet SLA commitmentsPrepare and maintain key weekly and monthly reports, including demo, PDI, conversion, and de-fleeting reportsSupport day-to-day sales operations through effective coordination with Sales, Finance, Insurance, and Operations teams

We are looking for a UAE National Service Advisor with fluent English-speaking skills with some experience in customer service for the role. This is a full-time permanent role located in Abu Dhabi.What you will doTo provide full support to all customers visiting the service center.  To be the first point of contact to welcome and identify customers’ needs.Ensure customers are given the Worlds Warmest Welcome when entering the branch.Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.

Build and nurture lasting client relationships by delivering exceptional support, insights, and tailored solutions.Stay ahead of the curve by tracking industry trends, market activities, and competitor strategies to identify product improvements.Prepare impactful reports through data collection, analysis, and clear summaries.Keep accounts receivables in check and within guidelines.Develop a deep understanding of the fleet and vehicle leasing business in the UAE, and quickly master the benefits of our Lexus product range for corporate customers.

Technical SupportProvide diagnostic support for EV vehicle brand on technical and electrical issues.Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.Prepare quality cases reports and submit with required data to the technical manager and OEM.Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.Advise locations on resolving technical issues.Remote assistance to solve technical issues when not physically present.Conduct field visits to assist on technical issues.Submit technical information reports to the principal and follow up on these reports.Repair and CoachingAssist in the failed part analysis and shipment to OEM.Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.Communication and LiaisonEscalate issues to the technical manager regularly and conduct weekly reviews.Promote improvement of customer service in EV and PHEV models through close liaison with all departments.Assist the technical manager with customer-focused decisions to maintain a positive customer experience.

Technical SupportProvide diagnostic support for EV vehicle brand on technical and electrical issues.Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.Prepare quality cases reports and submit with required data to the technical manager and OEM.Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.Advise locations on resolving technical issues.Remote assistance to solve technical issues when not physically present.Conduct field visits to assist on technical issues.Submit technical information reports to the principal and follow up on these reports.Repair and CoachingAssist in the failed part analysis and shipment to OEM.Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.Communication and LiaisonEscalate issues to the technical manager regularly and conduct weekly reviews.Promote improvement of customer service in EV and PHEV models through close liaison with all departments.Assist the technical manager with customer-focused decisions to maintain a positive customer experience.

GeneralPerform professional and technical repairs of watches and clocks to ensure service quality.Achieve the set service targets to contribute to service revenue goals.Provide technical estimates on the authenticity and reparability of watches.Verify and monitor quality control checks for all repairs and services.Consolidate technical issues and keep abreast of common challenges in repair processes.Follow up and manage technical documentation effectively for efficient service tracking.Provide post-repair support and customer interaction to ensure satisfaction.Assist in inventory management of repair tools and parts.

Define customer target segments and ensure each product line meets customer needs and market expectations.Manage the full product lifecycle—from launch to run out—ensuring competitiveness, relevance, and profitability.Optimize the product portfolio through volume planning, grade mix, value propositions, and profit-per-unit improvements.Conduct ongoing competitive analysis to shape product specifications, pricing, and commercial offers.Build strong relationships with Honda OEM partners to influence product, pricing, and financial support decisions.Collaborate with Sales Operations and Demand & Supply to ensure optimal stock ordering, ageing reduction, and grade mix alignment.Own retail pricing, discount frameworks, and campaign guardrails to protect brand positioning and profitability.Lead cross-functional launch readiness, ensuring timely product definition, pricing, stock planning, and commercial strategy execution.

Recruitment and StaffingRecruit and install effective F&I managers capable of operating within Automotive Retail Dealer and SME sites.Ensure F&I managers are trained in products, processes, and systems.Manage the recruitment of staff capable of performing in an F&I environment.Performance manage the exit of underperforming F&I Managers.Performance ManagementDrive achievement of KPI targets focusing on income growth and IPRU.Manage the ongoing performance of the F&I team based on agreed KPI metrics and HR issues.Conduct on-going F&I review programs and communicate on a regular basis.Performance management of brand F&I Managers.Training and DevelopmentControl and manage training of F&I Managers to a pre-determined level and implement into the showroom environment post-training.Develop brand-specific training for F&I Managers.Build, implement, and deliver F&I training programs based on showroom processes and procedures.Strategic ManagementSupport the head of Auto with recommendations on changes to showroom processes for F&I KPI implementation.Develop and maintain monthly review programs with AF management to drive actions key to vehicle and product sales growth.Implement strategic marketing initiatives to drive vehicle sales.Brand integration and relationship management of all F&I related activities.Relationship ManagementCreate and maintain strong working relationships with AF Automotive & AlFuttaim F&I Senior Management.Influence and gain commitment at all organizational levels, including AF SMT, AF Regional & Branch levels.Develop an agreement on F&I strategy with Senior Management.Avoid and resolve issues, developing solutions as required.

In this role, you will be responsible for bringing the brands to life across multiple channels:Brand Experience & ActivationsSupport and lead the execution of product launches, media events, showroom activations, and public engagements.Plan and execute showroom sales events designed to increase customer footfall.Collaborate with Senior Brand Managers on sponsorships and partnerships.Develop and refresh brand assets across sales and aftersales locations.Organize and manage brand-related internal and external events including showroom openings and refurbishments.Drive public activations and guerilla activities to elevate brand visibility.Manage event budgets and ensure strong PDCA reporting for continuous improvement.In-store Experience & Brand StandardsAnalyze brand positioning and gather consumer insights.Partner with cross-functional teams to enhance the customer experience.Maintain and implement brand standards across all sales and service locations.Conduct regular audits and ensure alignment with customer experience and safety culture criteria.Development & GrowthParticipate in leadership and professional development training.Support succession planning within the brand experience team by contributing to training, mentoring, and capability-building initiatives.

• Build and nurture lasting client relationships by delivering exceptional support, insights, and tailored solutions. • Stay ahead of the curve by tracking industry trends, market activities, and competitor strategies to identify product improvements. • Prepare impactful reports through data collection, analysis, and clear summaries. • Keep accounts receivables in check and within guidelines. • Develop a deep understanding of the fleet and vehicle leasing business in the UAE, and quickly master the benefits of our Lexus product range for corporate customers.• Proven B2B Sales experience, ideally in fleet or business development within the automotive industry. • Strong knowledge of the UAE market and its dynamics. • Excellent communication and negotiation skills that close deals. • A valid UAE Driving License is a must.

Diagnose and manage acute and chronic internal medicine conditions Conduct thorough patient assessments and develop personalized treatment plans Prescribe medications and monitor treatment effectiveness Collaborate with other specialists for multidisciplinary care Educate patients on disease prevention, lifestyle changes, and wellness strategies Maintain accurate and up-to-date medical records Participate in clinical audits and quality improvement initiatives

Monthly MIS Extract financial reports from various sources and compile them into meaningful monthly Flash Performance Reports at the SBU/Sub-SBU level. Assist in preparation of monthly/Quarterly Financial & Business Review packs for senior leadership and Group Finance. Gather collection & payment insights from businesses and manage monthly cash flow uploads into Anaplan. Cater to ad-hoc reporting requests from Group Finance or internal AFC management. Budget & Forecasts Engage with business & functional heads to build the annual Budget & 3-year financial plan focusing on the Construction arm of the group. Support the FP&A lead with collating quarterly forecasts, ensuring alignment with group guidelines. Inform stakeholders of the final Budget & forecast P&L for their respective SBUs, monitor progress, and flag indicators of lagging revenue or cost-overruns. Financial Analysis Conduct monthly variance analysis for each Line of Business and recommend adjustments or corrections. Analyze overheads at the GL level and highlight anomalies or unbudgeted spends. Develop an understanding of business operations and project performance to identify over or under spending areas. Business Support Assist in collating AR reports and circulate them to business leaders & downstream teams monthly. Participate in monthly cash forecast meetings with business & Group treasury teams. Support HR by providing monthly Manpower cost reports and generating insights. Address ad-hoc routine requests from Business Analysts/Operations team. Collaborate with the Finance team in meeting Group Reporting requirements.

What you will do Provide day-to-day operational support for security controls, including network firewalls, web application firewalls, cloud security groups and native cloud security services. Participate in monitoring and documenting security incidents, provide incident response and manage escalations appropriately. Support vulnerability management processes by maintaining systems and tools to their latest stable releases, participating in remediation efforts and coordinating with governance teams. Participate in implanting new controls, automate routine tasks, contribute to security projects, support internal reviews and audits. Collaborate with InfraOps, governance, DevOps and business teams to integrate security best practices in IT and business operations. Required Skills to be successful Strong analytical and problem-solving skills with attention to detail Effective communication and collaboration with technical and non-technical teams Commitment to continuous learning, ability to work independently and in a team setting.

Provide comprehensive care to patients according to current best-evidence based standards, using best judgement at all times. Analyze, examine, and investigate patients and their medical histories for signs and symptoms of hormonal imbalances. Advise, order, perform tests, and interpret results. Discuss diagnoses with patients, explain treatment options, and provide advice on medications and lifestyle changes. Carry out follow-up appointments, monitor patient progress, adjust treatment plans and medications, and update patient records. Support patients with serious or complex endocrine conditions and their families. Conduct research on the endocrine system to develop new treatment techniques. Participate equitably in the on-call roster. Oversee and participate in the professional development of junior medical staff. Remain updated on current discoveries, developments, trends, research, and technology. Participate in the educational activities of the medical staff and conduct clinical audits in line with medical advisory committee requirements. Engage in review and planning activities for department and facility development. Promote the department and Al-Futtaim Health to the general public and wider medical community in the UAE. Fulfill professional requirements for continuing maintenance of competency in Endocrinology. Liaise with patients, families, and various healthcare professionals to ensure comprehensive patient care. Demonstrate commitment to quality improvement and patient safety by practicing ethical medical practices. Reach an informed diagnosis based on medical history, examinations, and test results. Prescribe medications and lab/diagnostic tests, providing comprehensive instructions for administration. Make professional, autonomous decisions and offer expert clinical opinions relating to Endocrinology. Develop and administer healthcare management plans in consultation with patients. Admit or discharge patients, ensuring appropriate referrals to other healthcare professionals. Provide holistic care and health education, working within multidisciplinary teams. Prescribe according to practice-based systems, guidelines, and protocols.

Act as the bridge between Automotive GTDP and the Analytics & Data Office (ADO), ensuring coordination and alignment of all Automotive data and AI initiatives to deliver measurable business value. Support the delivery of the Automotive data strategy by aligning the GTDP data-engineering roadmap with the ADO analytics and reporting roadmap, ensuring prioritization and end-to-end traceability of business requirements. Serve as a subject-matter lead to engage with business stakeholders and ADO product owners to define, validate, and refine data and analytics requirements, ensuring business relevance and technical feasibility. Provide visibility and predictability of GTDP capacity and resourcing required to support ADO’s future pipeline, enabling proactive data ingestion and transformation planning. Ensure mutual awareness between GTDP and ADO to inform both parties about ongoing and upcoming data initiatives, preventing duplication and maximizing reuse of existing solutions. Lead continuous improvement of the Intelligent Data Platform (IDP), focusing on cost optimization, performance, and scalability in collaboration with ADO, architecture, and infrastructure teams. Translate analytical objectives into clear, actionable data requirements and data models, ensuring 100% of analytics requirements are documented and approved. Maintain a consolidated view of Automotive data and AI initiatives, ensuring alignment between ADO’s analytics roadmap and GTDP’s data-engineering plans. Facilitate structured collaboration between ADO, GTDP, and business stakeholders, ensuring transparent communication on priorities, dependencies, and delivery progress. Drive continuous improvement and optimizations within the Intelligent Data Platform, focusing on performance, scalability, and cost efficiency.

People Development / HR Recruit, hire, develop, and retain high-quality management and associates for the store. Lead by example and provide training, development, and ongoing feedback on product knowledge and selling skills. Conduct weekly staff meetings and daily briefings to recap performance and communicate new goals and procedures. Customer Experience / Sales Prioritize excellent customer service by executing the Customer Experience through regular assessment and coaching. Maintain visibility on the selling floor to answer questions and support selling functions. Implement visual merchandising standards, directives, and promotions, ensuring cleanliness and organization. Drive Sales & Profitability Meet or exceed profitability expectations for sales, payroll, shrink, and conversion. Create and execute strategies to maximize sales while controlling expenses. Operational Effectiveness Control company assets by meeting loss prevention measures including inventory management. Execute and comply with all company policies and store procedures.

Key Responsibilities: To lead Al-Futtaim Technologies in Abu Dhabi effectively, the Branch Manager will lead the sales and business development of comprehensive Smart Infrastructure and digital solutions by overseeing a variety of strategic and operational tasks, including: Strategic Market Penetration: To spearhead market analysis and development strategies to position Al-Futtaim as a leader in traditional and emerging technologies. This includes conducting market assessments to identify growth opportunities and orchestrating targeted campaigns to capture these markets. Typical outputs from the above will include: Total Responsibility for Sales and Business Development in Abu Dhabi. Development of tailored proposals that detail the architectural framework and strategic impact of proposed solutions, ensuring alignment with client objectives. Creation of case studies and customer success stories demonstrating before-and-after scenarios, highlighting the transformative impact of Al-Futtaim’s solutions. High-level cost-benefit analyses and business models to assist prospective clients in understanding the potential ROI of investing in our technology solutions. Visionary sessions with clients to refine their digital strategies, utilising Al-Futtaim’s technology stack to enhance operational effectiveness and customer engagement. Operational Excellence Initiatives: Drive initiatives to refine operational processes to ensure that they not only meet but exceed the global standards of efficiency and productivity expected from leading technology solutions providers. Leadership and Team Development: Mentor a team of managers and specialists to cultivate a culture of innovation and responsiveness. Ensure the team is well-prepared to meet the challenges of the rapidly evolving tech landscape and client demands. Other Tasks: Oversee the preparation and response to RFPs and RFIs, ensuring that all client requirements are met and that Al-Futtaim’s solutions are effectively communicated and understood. Actively participate in and occasionally lead demonstrations at Al-Futtaim’s Customer Experience Centre to articulate the value and versatility of our solutions. Ensure comprehensive documentation and tracking of all sales and pre-sales activities to facilitate seamless transitions from sales to implementation, thus enhancing customer satisfaction and project success rates What You Will Do: Revenue Growth: Drive efforts to double revenue by 2028 through strategic client engagements and expanding service offerings. Strategic Leadership: Align Saudi operations with the UAE strategy, focusing on smart infrastructure, digital transformation, cybersecurity, and cloud solutions. Market Expansion: Lead market penetration and development strategies, particularly in emerging sectors identified in the strategy, such as Enterprise Technology and BCAV. Operational Excellence: Enhance operational processes and efficiencies, aligning with global standards and practices. Team Leadership: Develop a high-performing team to achieve business goals, fostering a culture of innovation and client-centric solutions.

Profit Financial Drive, monitor, and review sales performance and recommend action plans to deliver sales budget at the store level. Conduct monthly meetings focusing on category sales performance with selling personnel to update performance and recommend improvements. Implement strategies and ensure 100% execution of all programs to achieve sales targets of exclusive products and submit feedback on promotion effectiveness. Manage and control store-approved operational expenses (OPEX) such as utilities, wrap supply, and staff costs. Recommend and initiate plans to optimize store controllable expenses. Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance. Commercial Check and review the implementation of display and timely replenishment of stocks. Manage availability and timely replenishment of stocks. Ensure consistent, accurate, and timely inventory adjustments (e.g., GAP, Cycle Counts, Negative Quantity on Hand, False Positive). Comply consistently with the Brand of Service Standards when dealing with customers. Ensure customer shopping experience exceeds expectations. Handle and report product queries and complaints, offering advice professionally aligned with the Brand of Service Standards procedure. Drive loyalty member programs and initiatives to achieve target transaction participation. Drive selling techniques to achieve target conversion/transaction rate. Cascade ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines regularly. Check and validate the proper implementation and execution of promotional and store activities (e.g., promo callouts, hero displays, and price changes). Process Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP. Demonstrate strong analytical skills and understanding of the system and reporting. Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management. Liaise with mall management and handle store documentation as appropriate (daily reports, banking, refunds, exchanges, etc.). Perform cashiering duties. People Management Plan and monitor Personal Development Plans and in-role development interventions. Identify, implement, and monitor team learning interventions. Review and discuss performance appraisals and personal plans of direct reports. Implement action plans for employee engagement. Conduct performance review completion and discussion. Required Skills To Be Successful: Strong leadership and team management abilities. Excellent customer service orientation and empathy. Proactive initiative-taking with good team spirit. Strong analytical skills and retail systems understanding.

• Prospect New Customers: Identify potential customers through referrals, connections, and physical market scanning • Pre-Approach: Set appointments and prepare weekly field visit plans • Customer Engagement: Gather data on customer needs, potentiality, and competition. Introduce our brands using a premium approach • Sales Execution: Handle inquiries and objections, close deals, and achieve monthly sales targets • Follow-Up: Ensure customer satisfaction, manage stock levels, oversee delivery, and identify future opportunities • Reporting: Prepare weekly and monthly reports on sales activities, competitor actions, and sales forecast

The Financial Services Enterprise Architect defines and governs holistic application, business, data, integration, and cloud architectures for the Financial Services Line of Business. The role involves overseeing technology selection, conducting reviews of major initiatives, promoting best practices, and maintaining the target architecture in alignment with company objectives and regulatory requirements. Success in this role requires a strategic vision to drive transformation and innovation within the enterprise architecture framework. What You Will Do: Enterprise Architecture Strategy Design the target Enterprise Architecture in the context of Business & IT strategy for Financial Services Transformation. Create Business Architecture/Capability Models and perform maturity assessments. Define solution approaches in response to demands and perform impact analysis. Technology Selection and Governance Identify, assess, and recommend new products and technologies as part of RFIs/RFPs. Assess application portfolio for consolidation, retirement, and upgrades. Define application and technology standards to support strategic plans. Participate in Enterprise Architecture governance activities. Innovation and Research Perform research on emerging technologies to address business capability gaps. Introduce new technologies/solutions and conduct Proof of Concepts/Proof of Technology. Lead scoping sessions and workshops with Business/IT stakeholders to align strategies.

The Senior Tax Accountant plays a critical role in supporting the Al-Futtaim Group's Tax Back-Office with operational matters, including the preparation of Direct and Indirect Tax Returns. This position requires close collaboration with Group Tax to ensure compliance, accuracy, and efficiency in tax-related activities. The role also involves maintaining updated tax calendars, supporting audits, and enhancing tax processes through automation and process improvements. What You Will Do: Tax Compliance and Reporting Prepare monthly VAT and WHT returns for different regions and process for submission to governing bodies, ensuring liability settlement. Maintain regulatory compliance and update the monthly calendar and tracker to ensure correct and timely filing of all tax returns based on country-specific tax calendars. Review complex income tax returns and coordinate with tax authorities as needed. Tax Accounting and Document Management Support the Tax Back-Office with tax provision tracking and manage tax balances on general ledger. Ensure all tax documents are collected in a central database and manage information requests effectively. Support tax audits by providing coordination support to the Tax Manager. Process Improvement and Automation Provide active support in resolving VAT system issues, coordinating with IT and Assistant Financial Controller. Support streamlining processes through automation efforts, contributing to efficiency improvements. Contribute to business excellence initiatives and collaborate with stakeholders to enhance solutions and processes.

We are looking for a proactive and customer-focused Customer Support Representative to join our After Market team within FAMCO Construction Equipment, based in Dubai Investment Park 2. This role plays a critical part in driving aftersales growth by building strong customer relationships, promoting parts and service solutions, and ensuring a consistently high level of customer satisfaction. You will act as a key link between customers and internal teams, supporting revenue targets while ensuring efficient issue resolution and long-term customer loyalty. What you will do: Achieve defined KPIs related to parts revenue, penetration, and service contracts Respond promptly and professionally to customer inquiries, requests, and complaints Conduct customer site visits to promote parts and service campaigns Prepare and maintain accurate monthly sales reports and lost sales analysis Collaborate closely with service, inventory, and technical teams to resolve issues Provide field insights to the inventory team on critical parts required for machine uptime Support aftersales initiatives that contribute to overall business and customer satisfaction goals