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Al Futtaim Private Company (LLC) Careers

Al Futtaim Private Company (LLC)

As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.

That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success.

And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in more than 20 markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.

Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

The Commercial Vehicles Sales Representative for the HINO Trucks Division is responsible for driving sales growth by actively seeking and engaging with prospective customers. This role focuses on achieving sales targets, maximizing profitability, and ensuring high levels of customer satisfaction through effective relationship management and consultative selling practices. Success in this position requires strong product knowledge, exceptional communication skills, and the ability to operate effectively in a fast-paced environment.What You Will Do:Sales and Revenue GrowthAchieve and exceed monthly and annual sales targets while maximizing profitability by focusing on net sales and gross margin earnings.Utilize discounts effectively as a tool to close deals, ensuring profitability and customer satisfaction.Customer EngagementContact prospective customers and manage assigned accounts within the designated territory.Conduct regular customer and field visits to assess business requirements, ensure satisfaction, and maintain long-term relationships.Qualify customers by understanding their requirements and interests and matching them to appropriate models.Product DemonstrationDemonstrate trucks by explaining characteristics, capabilities, and features, offering test drives, and explaining warranties and services.Administrative ResponsibilitiesWrite sales orders, secure deposits, and process paperwork in line with established business policies.Provide sales management with information by completing reports.Ensure that monthly overdue payments are within the agreed target.Professional DevelopmentAttend all sales meetings, modular training sessions, and refresher courses to stay informed about new products.Communicate with the Sales Manager or Branch Manager regarding any additional training requirements.

Posted 12 days ago

As a Service Cost Clerk within our Service function, you will be responsible for accurate job costing, order processing, and invoicing across service orders, ensuring customers and internal stakeholders are billed correctly and vendors are paid on time. You will work closely with the Service Manager, supervisors, and Finance to support smooth workshop operations and a consistent, customer-focused service experience across the UAE.What you will doReview labour and parts line items in service orders and split them appropriately (cash, credit, warranty, SMC, intra) to ensure accurate accounting and billing.Prepare pro-forma invoices and raise final invoices (excluding cash) in line with pricing menus, agreed discounts, and policy guidelines.Raise purchase requisitions and Local Purchase Orders (LPOs) for sublet/bought-out items and workshop consumables/equipment maintenance, using the correct GLs/material groups.Process goods issue, goods receipt, and invoice verification transactions; submit required summaries to support timely vendor payments.Maintain accurate coding and documentation in the system (e.g., labour operation numbers, cause/defect codes for warranty jobs) to enable downstream warranty/claim processing.Compile monthly incentive and overtime summaries, update productive/non-productive hours in the incentive system, and coordinate with supervisors to validate data.Support service operations administration (e.g., stationery stock, attendance sheet preparation, productivity summaries where required).

Posted 21 days ago

Posted a month ago

The Parts Inventory Control Executive is tasked with ensuring optimal availability and swift supply of parts for assigned franchises while maintaining stock value and minimizing obsolescence. The role involves collaboration with the Inventory Control Manager to set system parameters, scrutinize and amend order proposals, manage customer orders, and ensure a balance between inventory levels and financial constraints. Additionally, the executive supports the Parts, Sales, and Service departments by providing updated master data and pricing, thereby contributing to operational efficiency and customer satisfaction.What You Will Do:Stock ControlMonitor and set appropriate system parameters in consultation with the Inventory Control Manager.Scrutinize order proposals produced from the computer system and make appropriate amendments.Scrutinize the daily critical reports and take action.Study back-order reports and expedite with principals for early delivery.Management of Customer OrdersProcess customer orders on time and inform sales persons about expected arrival dates.Follow-up back orders with principals for early allocation.Expedite goods in transit with logistics service providers for speedy delivery.Stock Aging and Obsolescence ControlFollow up on sales of parts in sales-order stock before they become non-moving.Study stock aging reports to expedite sales of slow-moving parts.Process dead stock reports regularly and maintain healthy inventory.Expedite with principals for buy-back of non-moving parts and process buyback efficiently.Management of Logistics CostsEnsure import costs are minimized by using cost-effective transport means.Identify and use logistics service providers offering good rates.Consolidate customer orders to reduce number of consignments.Claim ManagementProcess claims on time to reduce claims in process.Expedite claims with principals to ensure timely reimbursement.Justify claims with appropriate evidence to minimize rejections.Data ManagementEnsure accurate article master data and update supplier prices regularly.Maintain current purchase price in the system for efficiency.

Posted a month ago

The Technical Support Engineer acts as the primary contact for technical issues concerning the vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular communication with the brand principal and technical manager is essential to escalate issues and ensure service satisfaction. This position plays a crucial role in supporting the aftersales service network by ensuring efficient diagnosis and repair of commercial vehicles. The role requires in-depth technical knowledge, hands-on experience, and close coordination with internal teams and manufacturers. Success factors include minimizing vehicle downtime, maximizing operational efficiency, and promoting a quality service culture within the department.What You Will Do:GeneralProvide technical assistance to workshops and service teams for diagnosing complex vehicle issues, ensuring a high first-time fix rate and reduced repeat repairs.Analyze and resolve faults related to engine, transmission, electrical, and electronic systems with accurate diagnosis and resolution times.Support field teams with troubleshooting via remote or on-site assistance, meeting response and resolution times within SLA agreements.Liaise with manufacturers for technical queries, escalations, and product support, ensuring timely resolution of escalated cases.Review and validate warranty claims, ensuring proper documentation and compliance with a high warranty approval rate and submission accuracy.Conduct technical training and knowledge-sharing sessions for service staff and evaluate training effectiveness and feedback.Monitor recurring technical issues and provide feedback for product improvement, contributing to a reduction in repeat issues.Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.Assist in the analysis and shipment of failed parts to OEMs.Coordinate software updates and equipment usage, ensuring completion meets technical manager assessments.Escalate issues to the technical manager regularly and conduct weekly reviews.Promote improvement of customer service in EV and PHEV models through close liaison with all departments.Assist the technical manager with customer-focused decisions to maintain a positive customer experience.

Posted a month ago

Posted a month ago

The receptionist plays a crucial role in ensuring customer satisfaction by receiving clients in a professional and pleasant manner. They are responsible for managing customer queries and complaints in adherence to company policies. The role demands excellent customer focus, a positive attitude, and teamwork to maintain a safe and clean reception area. Success in this role is measured by compliance with established work standards and procedures, and contributing to team efforts and organizational improvement activities.What You Will Do:Provide a high level of customer service by greeting customers pleasantly and professionally.Ensure strict adherence to customer query handling and complaints resolution policies.Collect necessary information from customers to open New Claims.Greet and welcome customers, explaining the current and next processes.Direct customers by maintaining employee and department directories and giving instructions.Execute assigned jobs according to established work standards, specifications, and required time.Observe professional decorum and hospitality with customers and co-employees.Maintain discipline in the service establishment and keep the reception area clean and safe.Perform duties as per business SOPs, ensuring compliance with Quality Management System.Carry out work safely, complying with health and safety standards to prevent harm to the environment.Keep up with new technology, work procedures, and relevant technical know-how.Attend all trainings identified and required for the role.Perform other tasks assigned by immediate superior or manager.

Posted a month ago

Cash HandlingFollow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.Compute and record transactions ensuring 100% accuracy for all register transactions.Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk to be used for reconciling with the cash till and accounts.Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.Customer ServiceGreet and welcome customers on arrival at the store, providing shopping tools and catalogues.Respond efficiently to customer needs to minimize queues and ensure customers are well attended.Handle routine customer complaints promptly and courteously to maximize customer satisfaction.Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.Returns and ExchangeEnsure the returns and exchange policy is perceived as generous and the procedure quick and easy.Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.Use information from the Returns & Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.Brief the Duty Manager on complaints requiring management assistance.Safety and AnnouncementsEnsure child safety is the main priority within Smaland, providing a safe environment for children.Make announcements and page customers (parents) if issues arise with children in the playroom area.Conduct general announcements to customers when necessary.

Posted 2 months ago

Recruitment and StaffingRecruit and install effective F&I managers capable of operating within Automotive Retail Dealer and SME sites.Ensure F&I managers are trained in products, processes, and systems.Manage the recruitment of staff capable of performing in an F&I environment.Performance manage the exit of underperforming F&I Managers.Performance ManagementDrive achievement of KPI targets focusing on income growth and IPRU.Manage the ongoing performance of the F&I team based on agreed KPI metrics and HR issues.Conduct on-going F&I review programs and communicate on a regular basis.Performance management of brand F&I Managers.Training and DevelopmentControl and manage training of F&I Managers to a pre-determined level and implement into the showroom environment post-training.Develop brand-specific training for F&I Managers.Build, implement, and deliver F&I training programs based on showroom processes and procedures.Strategic ManagementSupport the head of Auto with recommendations on changes to showroom processes for F&I KPI implementation.Develop and maintain monthly review programs with AF management to drive actions key to vehicle and product sales growth.Implement strategic marketing initiatives to drive vehicle sales.Brand integration and relationship management of all F&I related activities.Relationship ManagementCreate and maintain strong working relationships with AF Automotive & AlFuttaim F&I Senior Management.Influence and gain commitment at all organizational levels, including AF SMT, AF Regional & Branch levels.Develop an agreement on F&I strategy with Senior Management.Avoid and resolve issues, developing solutions as required.

Posted 2 months ago

Monthly MIS Extract financial reports from various sources and compile them into meaningful monthly Flash Performance Reports at the SBU/Sub-SBU level. Assist in preparation of monthly/Quarterly Financial & Business Review packs for senior leadership and Group Finance. Gather collection & payment insights from businesses and manage monthly cash flow uploads into Anaplan. Cater to ad-hoc reporting requests from Group Finance or internal AFC management. Budget & Forecasts Engage with business & functional heads to build the annual Budget & 3-year financial plan focusing on the Construction arm of the group. Support the FP&A lead with collating quarterly forecasts, ensuring alignment with group guidelines. Inform stakeholders of the final Budget & forecast P&L for their respective SBUs, monitor progress, and flag indicators of lagging revenue or cost-overruns. Financial Analysis Conduct monthly variance analysis for each Line of Business and recommend adjustments or corrections. Analyze overheads at the GL level and highlight anomalies or unbudgeted spends. Develop an understanding of business operations and project performance to identify over or under spending areas. Business Support Assist in collating AR reports and circulate them to business leaders & downstream teams monthly. Participate in monthly cash forecast meetings with business & Group treasury teams. Support HR by providing monthly Manpower cost reports and generating insights. Address ad-hoc routine requests from Business Analysts/Operations team. Collaborate with the Finance team in meeting Group Reporting requirements.

Posted 4 months ago

Provide comprehensive care to patients according to current best-evidence based standards, using best judgement at all times. Analyze, examine, and investigate patients and their medical histories for signs and symptoms of hormonal imbalances. Advise, order, perform tests, and interpret results. Discuss diagnoses with patients, explain treatment options, and provide advice on medications and lifestyle changes. Carry out follow-up appointments, monitor patient progress, adjust treatment plans and medications, and update patient records. Support patients with serious or complex endocrine conditions and their families. Conduct research on the endocrine system to develop new treatment techniques. Participate equitably in the on-call roster. Oversee and participate in the professional development of junior medical staff. Remain updated on current discoveries, developments, trends, research, and technology. Participate in the educational activities of the medical staff and conduct clinical audits in line with medical advisory committee requirements. Engage in review and planning activities for department and facility development. Promote the department and Al-Futtaim Health to the general public and wider medical community in the UAE. Fulfill professional requirements for continuing maintenance of competency in Endocrinology. Liaise with patients, families, and various healthcare professionals to ensure comprehensive patient care. Demonstrate commitment to quality improvement and patient safety by practicing ethical medical practices. Reach an informed diagnosis based on medical history, examinations, and test results. Prescribe medications and lab/diagnostic tests, providing comprehensive instructions for administration. Make professional, autonomous decisions and offer expert clinical opinions relating to Endocrinology. Develop and administer healthcare management plans in consultation with patients. Admit or discharge patients, ensuring appropriate referrals to other healthcare professionals. Provide holistic care and health education, working within multidisciplinary teams. Prescribe according to practice-based systems, guidelines, and protocols.

Posted 4 months ago