Jobs in Kuwait

Loyalty Operations Executive/Specialist:The Loyalty Territory Specialist is responsible for executing all marketing and operationalaspects of the Shukran loyalty programme for given territory. This role involves ensuring thesmooth execution of loyalty initiatives, coordination with brands, analyzing and reporting oncampaign performance, and identifying opportunities for improvement for the region. The idealcandidate is detail-oriented, process driven, analytical, and passionate about enhancing customerexperience through effective loyalty program management.Key Responsibilities:• Territory Campaign Management:o Oversee the day-to-day operations of the loyalty program within the territoryo Ensure timely and accurate execution of program campaignso Communicate to key stakeholders to develop and implement campaignso Brief creative and operational teams to develop appropriate artwork and campaign setupo Manage territory loyalty initiatives o Manage Platinum and top tier customers and queries• Data Analysis:o Analyze loyalty program data to monitor performance metrics and customerengagement for territory o Provide insights and recommendations for loyalty activities within territory o Track and report on key performance indicators (KPIs).• Customer Engagement:o From insights and performance, develop strategies to increase customerparticipation and engagement.o Implement targeted campaigns to boost loyalty program membership and activity.o Drive deeper Platinum engagement with Shukran• Cross-Functional Coordination: o Collaborate with marketing, IT, customer service, and finance teams. o Support loyalty program initiatives and resolve any operational issues.• Reporting:o Prepare regular reports on loyalty program territory performance.o Highlight key metrics and insights for senior management.• Compliance:o Ensure all loyalty program activities comply with relevant regulations of theterritory and company policies. • Customer Support:o Address top tier customer inquiries and issues related to the loyalty program.o Ensure a positive customer experience.Qualifications:• Education: o Diploma in Marketing, Business Administration, or a related field.• Experience:o 2-4 years of experience in loyalty program management, marketing operations, ora related field. • Technical Skills:o Loyalty marketing and programme coordinationo Stakeholder management o Customer service experto Customer experience specialist • Communication Skills: o Excellent verbal and written communication skills. o Effective collaboration with cross-functional teams.• Detail-Oriented: o High level of attention to detail and organizational skills.• Customer-Centric: o Passion for enhancing customer experience and driving customer loyalty.• Project Management:o Ability to manage multiple projects simultaneously and meet deadlines.Key Competencies:• Good Communicator: o Ability to communicate effectively with key stakeholders• Initiative: o Proactive approach to identifying and addressing operational challenges.• Team Player:o Ability to work collaboratively in a team environment.

Lead and manage Oracle ERP and EPM Fusion implementation systems and the various interfaces and integrations for the Group, working closely with the implementation partner (system integrator, SI);Conducting detailed and comprehensive business analysis by working with end users and other stakeholders to identify the system, operational requirements, and proposed enhancements;Creating Business Requirement Documents and the Functional Documents;Conducting the Gap Analysis to understand the 'as-is' and the 'to-be' scenarios. Implementing PO, AP, AR, FA, GL, AGIS (Intercompany), iExpense and the iProcurement module of Oracle;Conducting User Acceptance Testing (UAT) and collaborated with the teams to develop the test plans, test cases and test data to be used in testing;Designing chart of accounts and workflows;Customizing the accounting and management reports using Oracle tools. Building configurations for various modules/processes and establishing integrations as per application landscape;Advise on Oracle-related opportunities, issues faced by users, troubleshooting, management directives and provide resolution as required;Identify system improvements; provide recommendations and coordinate with the IT team in the development, testing & implementation of the improvements;Train and build skills in the F&A Team in all relevant Oracle financial areas.

Role: Category ManagerLocation: Shuwaikh, Kuwait / Riyadh, Saudi ArabiaJob Description:Role Purpose - To strategically lead and manage the Home Furniture category, driving growth, profitability, and overall success by curating an appealing product assortment, cultivating vendor relationships, implementing effective pricing strategies, and ensuring customer satisfaction, thus shaping client's position as a market leader in the home furniture and home accessories sector.Roles & Responsibilities:Category Strategy Development Develop and execute a strategic plan for the Home Furniture category aligned with client's business objectives.Conduct market research to identify trends, competitor activities, and customer preferences to inform the category strategy.Product Selection and Assortment Management Curate and manage a diverse and appealing product assortment within the Home Furniture category.Collaborate with suppliers and internal teams to introduce new and exclusive furniture products that align with market demands.Vendor Relationship Management Cultivate and maintain strong relationships with key furniture suppliers and manufacturers.Negotiate terms, pricing, and contracts to ensure favorable conditions and maintain a competitive edge in the market.Financial Performance and Pricing Strategy Monitor the financial performance of the Home Furniture category, analyzing sales data, margins, and profitability.Develop and implement pricing strategies to maximize revenue while staying competitive and meeting customer expectations.Collaboration and Cross-Functional Communication Work closely with cross-functional teams, including marketing, sales, and operations, to align category strategies and ensure effective execution.Collaborate with the marketing team to plan and execute promotions and campaigns that enhance the visibility and desirability of Home Furniture products.Inventory Management Oversee inventory levels for the Home Furniture category, optimizing stock levels to prevent shortages and reduce excess or obsolete inventory.Customer Satisfaction Monitor customer feedback related to Home Furniture products and collaborate with relevant teams to address any issues promptly.Strive to enhance overall customer satisfaction by delivering high-quality and stylish home furniture solutions.

Summary:The Transport Officer assists the Senior Transport Officer in performing tasks such as providing and maintaining the vehicle fleet, managing various transport operations such as daily tasks, including supervising the performance of the predecessor, assigning the predecessor's tasks, ensuring compliance with safety standards, keeping all vehicles in order, arranging work and managing the database detailing transport activities, and Finance accounting staff schedules and records, and employee records. Responsibilities:Assist in the distribution, maintenance, repair, and use of all vehicles.Assist in allocating and rotating appropriate work and tasks to drivers.Assist in implementing the company's objective as directed by the company representative.Assign drivers tasks.Ensure compliance with safety standardsMaintain all vehicles in top technical condition.Manage database detailing transportation activities, financial accounting, driver schedules, and employee records.Assist in preparing and settling the monthly bill.Coordination of the release of the gasoline card

Summary:Travel agency coordinators make travel arrangements for individuals and groups, including scheduling flights, ground transportation, and booking accommodations and handling any other trip related tasks. Responsibilities:Travel arrangements including flights and car rentals, as well as making hotel reservations.Review reservations to ensure accuracy, cost-effectiveness and compliance with policies.Transfer all relevant travel information to passengers, including hotel room, flight ticket details and flight schedules Air...etc.Record and save all data related to reservations.Reporting. Effective communication with contractor/vendor.

We need a Travel Consultant , fluent in Arabic and English, to work in the Qortuba Cooperative society branch .The work will mainly be in:Customer Service & Sales (Through WhatsApp and Phone Calls)Social MediaReplying to customers' queries and requests, providing information, and preparing quotations and invoices.Requirements:Fluent in both Arabic and English (verbally and written).Preferably able to read, write and understand Kuwaiti dialect.Creative skills for developing new ideas and business leads.Strong communication skills.An eye for detail and the ability to work accurately.Job Types: Full-time, Permanent** A sales commissions will also be given on top of the salary.Experience:travel industry: 2 yearsGDS : GALILEO / AMADEUSLanguage:Arabic (Required)English (Required)Job Type: Full-time

Murtech is a Veteran-Owned Small Business that supports the military and federal government with expertise in areas such as, life cycle logistics, systems engineering, environmental engineering, and chemical/biological defense.GPS on behalf of Murtech is seeking experienced onsite Field Service Technicians specialized in electronic equipment. This role is based in Kuwait and ONLY US Nationals NEED Apply).As US National Candidates have strict clearance protocol for this deployment, the candidate will be responsible for handling day-to-day priorities of electronic equipment and other JPS equipment as required.KEY DUTIES:- Maintain, repair and install electronic equipment as required. Equipment includes Personal Computers, Wet Wall samplers, Mechanical Injection Systems, Fluidics, Wind speed/direction Indicators, GPS Receivers, Vacuum Pumps, Blower Motors, Electrical Panels, Radio Frequency Filters, Radio Transceivers and Diesel Generators.- Apply advanced trouble shooting skills as they pertain to maintaining the JPS, utilizing circuit analysis and appropriate test equipment.- Field Test new equipment, software and procedures.- Recommend changes in circuitry or procedures to improve operations and maintenance.- Operate test equipment such as Radio Frequency power meters, flowmeters, pressure gauges, digital voltmeters, oscilloscopes.- Configure Radio Frequency antenna and equipment for efficient operations.ABILITY TO:- Interpret technical manuals, schematics, diagrams and drawings.- Write technical reports, status reports and other applicable reporting forms.- Operate hand tools such as wrenches, screwdrivers, wirecutters, pliers and soldering irons.

We are looking for a dynamic and customer-oriented Retail Store Salesman to join our team. The role involves handling in-store sales, online orders, and maintaining strong relationships with customers and neighboring businesses. The ideal candidate will have excellent product knowledge, strong sales skills, and the ability to build and manage customer relationships both in person and through WhatsApp.Note: We are looking for a male and a femaleKey Responsibilities:1. Sales and Cashier Duties:• Customer Engagement: Greet customers as they enter the store and provide personalized assistance to help them find the products they need.• Product Knowledge: Study and master the full range of products we sell, including unique items sourced from outside Kuwait, to effectively guide customers in their purchasing decisions.• Customer Checkout: Manage the point-of-sale system, process payments, and issue receipts.• Customer Relationship Management (WhatsApp): Build ongoing relationships with customers by offering follow-up assistance through WhatsApp, helping them with future purchases and orders.2. Online Orders:• Order Processing: Efficiently prepare online orders once received, ensuring accuracy and promptness.• Order Pickup Coordination: Place completed orders in a designated area for the drivers to pick up and deliver.3. Product Receiving and Arrangement:• Receiving Inventory: Accept deliveries from suppliers, ensuring accuracy and quality of the products.• Stock Arrangement: Organize and place the received products in their designated areas in the store.• System Management: Submit details of received products into the system, either partially or fully, and upload supplier invoices as necessary.

Under limited supervision of direct reporting authority, manages all planning, operational, technical support, and administrative aspects of the integrated information technology services for hospital, multifaceted operating departments. Oversees and coordinates such activities as programming, network administration, system design, applications development, user support, and computer operations. Act as the primary source of technical advice, guidance, and expertise to the hospital on the application of computer hardware and software, in alignment with vision, mission and values of the hospital. Job Responsibilities: Oversees and coordinates the provision of computer hardware/software and network support to include systems design, implementation, and troubleshooting, security and backup design, user access, and administration.Acts as a primary point of liaison with hospital departments and staff to determine and interpret information requirements; plan, design, and develop integrated hardware/software solutions.Oversees the implementation of software applications as appropriate to meet specific information requirements; and the development of programs and generation of accurate reports.Oversees the development, installation and service of the local area network(s) for the hospital; and schedule and coordinate maintenance and repairs.Evaluates, procures, and coordinates installation of computer hardware, software, and associated supplies, in accordance with operational requirements and budget restraints.Oversees the supervision of IT personnel, which include work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivates employees to achieve peak productivity and performance.Develops and implements systems to maintain records on employees, equipment inventories, and compliance activities.Develops annual IT & Computer Services operating budgets and provide fiscal direction to the IT.Develops or assists with the development and implementation of policies, procedures, objectives, short-and long-range planning, projects and programs; consistent with those of the hospital to ensure efficient and safe operation of the IT and assist in accomplishment of established goals.Represents the hospital at various relevant IT community and/or business meetings; promote existing and new programs and/or policies.Establishes realistic and challenging operational goals/ objectives, prioritizes well, projects needs and resources, anticipates problems and implements plans, overall leading to highly performing unit/ department.Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts.Ensures staffs are trained based on identified training needs and measures outcomes / objectives met. Pays careful attention to staff potential and facilitates career path.Partners and collaborates with operational Leadership to identify and solution process improvements within the Cerner assigned applications. Oversees change management and improvement related to the assigned Cerner systems.Gather, lead, and support a team focusing on skills and knowledge of the technology, and adoption aspects of Cerner technology.Serve as a change agent to help lead complex interconnected organizational technology initiatives.Support the quality initiatives throughout the organization and recommend system solutions or aids to enhance the technology solutions for improved patient outcomes.Work with Cerner Oracle team in the design, prioritization, and adoption of on-going improvements to Cerner solutions as and when necessary.

The ideal candidate must possess the following qualifications and skills:Strong communication skills (verbal and written), including proficiency in email communication.Basic time and resource management skills.Excellent organizational abilities.Keen attention to detail.Proactive problem-solving skills.Minimum of 5 years of experience in relevant fields.Expertise in electrical and plumbing work.Experience in house-related maintenance tasks such as air conditioning and basic carpentry.A valid Kuwait driving license is mandatory.Fluency in English is required.Preference will be given to candidates of Indian nationality.Basic experience in managing tools and spare parts for maintenance tasks.

A. Accountabilities:Review functional and design specifications to ensure full understanding of individual deliverables.Backend database testing in Microsoft SQL environment including validating stored process, jobs and triggers.Identify test requirements from specifications, map test case requirements and design test coverage plan.Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.Execute and evaluate manual or automated test cases and report test results.Hold and facilitate test plan/case reviews with cross-functional team members.Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.Ensure that validated deliverables meet functional and design specifications and requirements.Isolate, replicate, and report defects and verify defect fixes.Test all aspects of the product/system like function/component, system, performance, regression, and smoke testingAnalyze test results on database impacts, errors or bugs, and usability, and report test result with development team.

Analyze financial statements, reports, and forecasts for the business to ensure financial stability Develop, prepare, review & monitor Business plans;Identify, Escalate and mitigate Financial Risks;Overseeing transaction due diligence;Dealing with Business performance and monitoring;Preparation and monitoring of annual budgets for company entities;Liaising with business stakeholders across all levels to achieve transactional goals;Maintaining abreast of the changing business landscape in order to identify opportunities company’s growth.

Supervises the day-to-day operations in the accounting;Leading a team of 15 to 20 employees;Ensure quality control over financial transactions and financial reporting;Verify accuracy and ensure that all work adheres to relevant compliance standards;Collaborate with stakeholders to minimize risk and identify growth opportunities;Overseeing budgeting, financial forecasting, and cash management strategies to maximize efficiencies and growth;Providing executive management with accurate and comprehensive financial information to guide effective policy-making and financial strategizing;Implement and maintain internal controls to safeguard company assets;Ensures compliance with standard and local operating procedures.

Duty's & Responsibility’s: -* Monitor and test new installations* Troubleshoot and repair problems* Observe pipe and valve placements* Installing automatic irrigation system and dripping lines* Adhering to a sense of teamwork and expected to do other tasks pertaining to landscaping if needed. This may include cutting, pruning, dissing, and mixing soil. These tasks will only be asked if the staff is short and will not be permanent.* Perform related duties as assigned or as the situation dictates* Maintain irrigation systems to ensure proper coverage and appropriate spacing of plants* Upgrade irrigation equipment* Identify, report, and resolve system issuesQualifications: -*Bachelor’s degree or diploma*Gulf country's experienced candidates are preferable*Should speak English and Arabic is advantage*Must have 4 to 5 years of experience in landscape project or maintenanceBenefits: -* Will provide visa and air ticket*Company transportation and sharing accommodation*Paid annual leave 30 days a year+ Yearly Performance Bonus

Job Summary:The ideal candidate will be a qualified medical doctor with 3-5 years of experience in the insurance industry and/or hospital setting. This role requires a deep understanding of ICD and CPT coding, medical billing guidelines, and proficiency in managing insurance claims.The Assistant Insurance Manager will play a key role in ensuring accurate and efficient processing of insurance claims, while also supporting the insurance department in various administrative tasks.Key Responsibilities:Oversee and manage the day-to-day operations of the insurance department including the submission, resubmission, and follow-up of insurance claims.Ensure accurate coding of medical services using ICD and CPT codes in compliance with current medical billing guidelines.Collaborate with medical staff, finance, and IT teams to resolve discrepancies and optimize the billing process.Conduct audits of medical claims to identify and correct errors, ensuring compliance with insurance policies and regulations.Develop and maintain detailed reports using Excel to monitor claim status reimbursement trends, and department performance.Create and deliver presentations using PowerPoint to communicate key insights andupdates to senior management.Assist in the training and development of insurance department staff on billing procedures and guidelines.Stay updated with changes in insurance policies, medical coding standards, and billing regulations to ensure compliance.

Perform laser treatments on patients, ensuring safety and efficacy.Educate patients on post-treatment care and provide appropriate skincare recommendations.Maintain accurate and detailed patient records, including treatment plans and progress notes.Ensure cleanliness and sterilization of laser equipment and treatment rooms.Stay updated on the latest advancements and techniques in laser treatments.Collaborate with other healthcare professionals to provide comprehensive patient care.Adhere to all legal and ethical standards in patient care and confidentiality.

Are you a front-of-house extraordinaire? Is customer service your forte? If meeting and greeting people is your thing, then we'd love to hear from you! Our fitness establishment is looking to hire several receptionists for our clubs in Kuwait. Roles and responsibilities include;*meeting and welcoming clients in a professional and friendly manner*answering phone calls and directing them to the appropriate department or person*answering queries about our clubs as well as products and services with offer either face to face or online*attentive to detail and giving the best end-user experience to our members*being calm should a difficult situation arise

Recruitment, Employee Engagement, Employee Relation, Employee Events, Trainings, Talent Acquisition, On Boarding, Training,

Develop and maintain strong relationships with customers to ensure repeat business and referrals.Understand customer needs and recommend appropriate products or services that meet those needs.Provide exceptional customer service at all times, including handling customer complaints and resolving issues.Meet or exceed sales targets and quotas on a regular basis.Keep up-to-date with product knowledge, industry trends, and competitors.Collaborate with colleagues and management to develop and implement sales strategies.Maintain accurate records of sales and customer interactions in a CRM system.Participate in training and development programs to enhance skills and knowledge.Attend trade shows, conferences, and other events to promote products and services.Contribute to a positive and supportive team environment.

Contact center quality assurance (QA) is a process aimed at monitoring, evaluating, and improving the interactions between customers and agents in a contact center. QA ensures that agents provide a consistent, high-quality service that meets the company’s standards and complies with industry regulations. Here’s an overview of the key components:1. Call Monitoring:Supervisors or quality analysts listen to recorded calls or observe live interactions between agents and customers.They assess the agent's communication skills, adherence to scripts, empathy, problem-solving abilities, and compliance with protocols.2. Performance Metrics:First Call Resolution (FCR): The percentage of calls resolved during the first interaction.Average Handle Time (AHT): The average time spent on each customer interaction.Customer Satisfaction (CSAT): A measure of how satisfied customers are after their interactions.Net Promoter Score (NPS): Gauges customer loyalty based on how likely customers are to recommend the service.Compliance Adherence: Ensuring agents follow legal and internal guidelines during interactions.3. Evaluation Forms:Standardized evaluation forms are used to score interactions across various dimensions (e.g., professionalism, communication, accuracy).Forms may include both objective criteria (e.g., did the agent verify the customer’s information?) and subjective criteria (e.g., did the agent show empathy?).4. Feedback and Coaching:After evaluations, agents receive feedback on their performance.Targeted coaching sessions help agents improve their weak areas, whether in communication, technical skills, or policy adherence.Ongoing training and development programs can address common issues across the team.5. Customer Feedback:Direct feedback from customers through post-interaction surveys or other channels provides insights into customer satisfaction and areas for improvement.This data is often integrated into the QA process to measure real-world impact.6. Compliance and Risk Management:Ensuring that agents comply with legal requirements (e.g., data protection, regulatory compliance) is crucial.QA can help identify potential compliance risks, such as improper handling of sensitive information or failure to follow required scripts.7. Technology and Tools:Many contact centers use specialized QA software to streamline the process of monitoring, scoring, and reporting on interactions.Artificial Intelligence (AI) and speech analytics tools are increasingly used to automate parts of the QA process, analyzing large volumes of interactions for trends and insights.8. Reporting and Continuous Improvement:QA teams regularly generate reports on performance, highlighting trends, key performance indicators (KPIs), and areas needing attention.Continuous improvement plans are put in place based on data gathered through QA efforts, aiming to enhance both agent performance and customer satisfaction.9. Lead Management & Sales:Lead management and sales involve capturing, tracking, and nurturing potential customers (leads) to convert them into actual buyers. Here’s a brief overview:Lead Capturing: Leads are sourced from various channels like websites, ads, or inbound calls.Lead Qualification: Leads are categorized as cold, warm, or hot based on their readiness to purchase.Lead Nurturing: Agents maintain regular communication, follow-up, and provide personalized content to keep the lead engaged.Sales Conversion: Once leads are ready, agents pitch the product or service, address objections, and close the sale.Tracking & Reporting: CRM tools help monitor lead progress and agent performance, optimizing future efforts.Implementing a strong QA program ensures that the contact center not only meets its operational targets but also provides a consistently positive customer experience.

Job Purpose / Responsibilities – Supervise and perform collective, planned, preventive & breakdown maintenance ensuring 99% quality of work accomplished and 99 % work completed. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To achieve 97% of machine utilization by minimizing breakdowns and to ensure Plant quality assurance system requirement.Key Responsibility- To lead the mechanical team to execute the jobs effectively. To perform the duties of Mechanical Engineer during his absence @100% efficiency. Routine checking of running equipments and take corrective actions in order to prevent breakdowns for achieving Plant quality assurance system requirements. Check and maintain minimum level of spare parts requirements for related equipment without affecting equipment’s time efficiency and report to maintenance engineer. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To record on logbook with 100% accuracy for all observations, breakdowns and action taken, work achieved or in progress. To ensure safe working with all necessary safety guidelines, monitor and ensure proper tool using, safekeeping of tools & cleanliness of work areas and equipments Supervise and/or perform expansion projects & modification works according to the schedules and plans. Attend all Emergency calls for breakdowns and take appropriate action during night and off days within one hour.

To analyze equipment operating problems and make recommendations and carry out the repair. To perform corrective, planned, preventive & predictive maintenance of all process equipments.Key AccountabilitiesTo attend equipments malfunctioning or breakdown, trouble shooting and repairs by welding and fabrication or using lifting appliances to bring back the machine in to operation.Carry out planned and preventive maintenance as per the department’s scheduleTo attend and perform Equipment breakdown or Emergency work at any time if needed, even at night & report duty when instructedTo record daily on logbook with 100% accuracy for all observations, breakdowns and action taken, work achieved or in progress.To work as process, shift mechanic or change in routine working schedule if needed with instructions of department seniors.To ensure safe working with all necessary safety guidelines, safe keeping of tools & daily cleanliness of work areas.To attend and ensure operational firefighting equipment’s when necessary

Install, maintain, and repair electrical systems and equipment in an industrial setting.Perform routine inspections to identify and troubleshoot electrical issues.Read and interpret electrical blueprints and diagrams.Collaborate with other tradespeople to complete projects on time and within budget.Adhere to safety protocols and ensure compliance with electrical codes and regulations.Test electrical systems and components to ensure they are functioning properly.

We are a big fitness brand with facilities throughout Kuwait and hence we are looking for a detail-oriented, thorough and organized sales manager to join our team! In this position, you will manage and coordinate the schedules of the sales representatives to meet and exceed sales quotas. Duties and responsibilities include:Understand customer needs and offer solutions and supportOrganize and coordinate sales representatives schedulesResearch potential leads from business directories, web searches, or digital resourcesRecruit, hire, and train new sales representativesReceive and report on all sales leadsSupervise sales representatives and assistantsAnswer potential customer questions and follow-up call questionsWork with sales team when closing salesTrack weekly, monthly, and quarterly performance and sales metricsMeet all sales quotas and goalsAssist sales representatives and team to meet and exceed goals in a B2B and B2C settingPlease note that if your sales representative is still new to the idea of sales, it would be your responsibility to implement the basics of sales and to educate them on being successful sales reps (prospective outreach, leads, helping them to schedule calls and closing of the sale).

Experienced Network and Security Administrator with a comprehensive background in Cisco ACI, Cisco DNA Center, SD-Access, Cisco ISE, CUCM, Palo Alto, and Fortinet FortiGate. The ideal candidate will be responsible for designing, implementing, managing, and securing the company's network infrastructure and unified communications systems.Main Duties and Responsibilities/Performance Standards: 1.            Network Design and Implementation:Design, deploy, and manage Cisco ACI fabric solutions in data center environments.Utilize Cisco DNA Center for network automation, assurance, and analytics.Implement and manage Cisco SD-Access for secure network segmentation and policy-based access control.Configure and maintain Palo Alto and Fortinet FortiGate firewalls for network security.2.            Unified Communications:Deploy, configure, and manage Cisco Unified Communications Manager (CUCM) to support voice and video communication solutions.Administer and optimize unified communications infrastructure, including call routing, voicemail, and collaboration tools.Troubleshoot and resolve issues related to voice quality, connectivity, and system performance.3.            Security Management:Configure and manage Cisco ISE for secure network access control, identity management, and policy enforcement.Manage and maintain security configurations on Palo Alto and Fortinet FortiGate devices, including threat prevention, VPN, and firewall rules.Conduct regular security assessments and implement mitigation strategies to protect against vulnerabilities and threats.4.            Network Monitoring and Optimization:Monitor network and unified communications performance using Cisco DNA Center and other monitoring tools.Identify and resolve network issues to ensure optimal performance and minimal downtime.Maintain detailed network and communications documentation, including configurations, topologies, and standard operating procedures.5.            Support and Troubleshooting:Provide advanced technical support for network and security-related incidents, ensuring quick resolution and minimal impact on business operations.Collaborate with cross-functional teams to address complex technical issues and implement network changes.Participate in on-call rotations to provide 24/7 support and incident response.6.            Continuous Improvement:Stay current with the latest trends and technologies in network, security, and unified communications.Proactively recommend and implement improvements to network architecture, security policies, and unified communications systems.Mentor and train junior network engineers and administrators.Performance Competencies:Excellent communication and interpersonal skills with strong negotiating skills to resolve any disputes and disciplinary matters.Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.Must be able to prioritize and work effectively in a constantly changing environment.Awareness of required organizational practices and accreditation standards.Leadership and team management.Network and security infrastructure design and implementation.Policy development and optimization.Accreditation support.Incident response and resolution.Monitoring and operations.