We are hiring for Quality Analysts here at Teleperformance!

Schedule: 6 days per week

Location: Dubai, UAE

• Monitor and evaluate call center agents' performance to ensure adherence to quality standards and customer satisfaction.
• Conduct quality audits, analyze data, and identify areas for improvement.
• Provide feedback and coaching to agents on their performance, including recommendations for improvement.
• Develop and implement quality assurance processes and procedures.
• Collaborate with call center supervisors and managers to address performance issues and develop action plans.