Company Profile:

Shuraa head-quartered in Dubai is a Management Consultancy, operating for over 20 years in UAE.

We serve our clients with all their business set up requirements ranging from issuance of trade

license, to accounting services, legal services, recruitment and so on. This serves as a one-stop shop

solution to our clients. Over the period, we have expanded our presence vertically as well as

globally, serving our operations not limited to UAE market, but also India, UK and Bangladesh.

Job Brief:

Shuraa is looking for a dynamic and passionate Client Relationship Executive to help us retain our

client base. In this role, you will deal directly with our client at the time of renewal of the contract.

Suitable candidate must have a proactive attitude, along with excellent communication and

interpersonal skills which will help to maintain connections and retain the client base.

Job Responsibilities:

• Create, develop, and execute new concepts and focus on growth initiatives and

retention strategies.

• Negotiating with the clients to renew contracts and retain business.

• Assess our client’s needs and provide assistance and information.

• Build sustainable relationships and engage customers by taking the extra mile.

• Team up with co-workers to ensure proper service.

Job Requirements:

• Exceptional customer service, verbal and written communication, organizational and

multi- tasking skills.

• At least 1 year of experience in client relation and issue resolution.

• Maintaining and monitoring documentation and following up on important actions.

• Basic understanding of the client retention principles and customer service practices.

• Adhere to all company policies and procedure.

• A friendly and energetic personality with customer service focus. Ability to perform

under pressure and address complaints in a timely manner.