Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
20 - 27 years
- Oversee daily operations within the Customer Service Unit (CSU) area, ensuring smooth workflow and efficient service delivery.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions to meet and exceed targets.
- Lead, mentor, and motivate a team of customer service representatives, fostering a positive and productive work environment.
- Handle escalated customer issues and complaints, providing timely and effective resolutions to maintain customer satisfaction.
- Develop and implement training programs to enhance team members' skills and knowledge of products, services, and policies.