Job Title: Customer Relations Executive
Department: Marketing
Reports to: Digital Marketing Manager

Key Responsibilities:

• Client Management: Serve as the main contact for customers, addressing inquiries and maintaining strong relationships to ensure satisfaction.
• Service Coordination: Coordinate with teams to execute customer requirements, monitor shipment status, and communicate any issues.
• Issue Resolution: Resolve service-related complaints promptly and collaborate with teams to prevent future occurrences. Document all communications.
• Reporting: Update management on customer feedback and service levels, suggesting improvements.
• Business Development: Support sales by identifying customer needs and assisting with client onboarding.