Job Description: • Maintaining a positive, empathetic, and professional attitude toward customers always. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Addressing customers queries in person and determining their needs. • Up to date knowledge of the company’s property portfolio, policy and procedures; so that you can answer questions. • Preparing Booking Form, Agency agreement…. • Communicating with the clients for documentation, contracts, assisting them in signing contracts and clarifying client queries • Scheduling the property visit for the clients. • Arranging and accompanying clients to view/inspect the property. • Generating inspection report and communicating to concerned department and follow up • Scheduling and arranging for the Move in of the clients. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Maintain and develop relationships with clients by providing support, information and guidance. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. • Establish, develop, and maintain business relationships with current customers and prospective customers. • Performing any other Customer service duties as required by the management.