Job Type
Work Type
Location
Experience
JOB TITLE:
Technical Specialist – End User Support/ Desktop Support Engineer
JOB PURPOSE:
To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.
QUALIFICATION:
Bachelor’s degree with knowledge of IT
CERTIFICATIONS:
Mandatory knowledge of Microsoft products and ITIL Processes
EXPERIENCE:
2-3 Years
REPORTING TO:
TBD
RESPONSIBILITIES (INCLUDES ALL TASKS):
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
OPTIONAL
SOFT SKILLS:
MANDATORY
OPTIONAL