Job Title: Front Office Executive

Location: Al Jaddaf Dubai

Job Brief:

Shuraa is looking for an experienced and organized, friendly, and professional Receptionist to join our client’s team for their premium aesthetic and dental clinic in Dubai. The ideal candidate will have a minimum of 2 years of experience in a receptionist or customer service role, preferably within a healthcare, beauty, or aesthetic clinic environment. As the first point of contact for our clients, this is a crucial role in delivering a positive client experience, managing appointments, and supporting the clinic's day-to-day operations.

Objective:

The Receptionist will ensure the smooth and efficient operation of the front desk, create a welcoming environment for clients, and manage administrative tasks while assisting in the overall success of the clinic. The primary goal is to provide exceptional customer service, manage appointments, and contribute to the professional atmosphere of the clinic.

Key Responsibilities:

• Greet and welcome clients as they arrive at the clinic, ensuring they feel comfortable and valued.
• Manage the clinic's phone lines, directing calls, taking messages, and responding to inquiries.
• Schedule appointments for clients, ensuring an organized and efficient calendar.
• Maintain client records, ensuring they are up to date and confidential.
• Assist with administrative tasks, including filing, organizing patient information, and managing clinic documentation.
• Provide clients with information about clinic services, promotions, and pricing.
• Should have understanding about various equipment and devices used in an aesthetic clinic.
• Support staff with other tasks as required, including coordinating with medical professionals and assisting in managing the clinic’s daily operations.
• Handel patient billing including processing payments, issuing invoicing and managing insurance claims.
• Proficient in using the clinic’s software systems and serve as the super user, training other staff on its use.
• Possess strong client relations skills to promote clinic services, upsell treatments and contributes to overall revenue growth.
• Manage patient complaints obtaining reviews on various online platforms, securing consent for testimonials and ensuring positive feedback is gathered in compliance with clinic and DHA policies.

Requirements:

• Minimum of 2 years of UAE experience as a receptionist or in customer service, ideally in a healthcare, beauty, or aesthetic clinic environment.
• Proficient in using office management software and scheduling tools.
• Strong communication skills, both written and verbal.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Knowledge of beauty and wellness treatments is a plus.
• Customer-focused attitude with a passion for sales and business development.
• Fluency in English is required; proficiency in Arabic is a plus.
• Positive, professional demeanor and appearance.

Additional Benefits:

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for career development and growth within the clinic.