· Daily Metrics Monitoring and Performance Tracking and RCA

· Support the operations by providing visibility and insights by setting up process adherence checks and publishing various dashboards.

· Responsible to perform RCA of all the KPI breaches and develop solutions

· Gather data and analyze data to arrive at actionable insights

· Manage the day-to-day operations of the last mile delivery services

· Coordinate and optimize delivery schedules and routes

· Monitor driver performance and provide coaching and feedback as needed

· Resolve any customer issues or concerns related to the last mile delivery process

· Implement and maintain best practices for last mile operations

· Ensure compliance with all relevant regulations and standards

· Collaborate with cross-functional teams to drive process improvements and efficiency gains

Competencies - Behaviours, Attitude, Knowledge and Skill desired for the role:

· Comprehension & Analytical Skills.

· Proficiency in English communication both verbal and written.

· Problem-solving, data-driven decision-making

· Stakeholder management

· Challenging Status Quo