Key Responsibilities:

Project Management:

• Manage multiple projects in parallel, ensuring timely and quality delivery of all initiatives.
• Develop and maintain comprehensive project plans, timelines, and deliverables for each project.
• Track and monitor project progress, ensuring adherence to scope, timelines, and budgets.
• Prepare and present daily status reports and weekly status reports to stakeholders and leadership.
• Facilitate effective communication between internal teams, vendors, and stakeholders.

Vendor Management:

• Oversee vendor engagements, contracts, and deliverables.
• Act as the primary point of contact for external vendors, ensuring timely resolution of issues and delivery of agreed-upon services.
• Evaluate vendor performance and escalate concerns as necessary.
• Requirements Gathering:
• Conduct requirements gathering sessions with business users to ensure clear documentation of needs and expectations.
• Translate business requirements into technical specifications for the development and implementation teams.
• Bridge the gap between technical teams and business units to ensure alignment.
• Testing and Quality Assurance:
• Oversee System Integration Testing (SIT) and User Acceptance Testing (UAT) phases, including planning, execution, and tracking defects and fixes.
• Coordinate with users and technical teams to resolve testing issues and ensure readiness for deployment.

Task and Issue Tracking:

• Maintain a comprehensive task tracking system to monitor progress, assign ownership, and prioritize activities.
• Track and document issues and fixes across all projects, ensuring timely resolution.
• Manage project risks, dependencies, and mitigation plans.
• Stakeholder Engagement:
• Act as the liaison between IT, business teams, and vendors to ensure alignment on project goals and deliverables.
• Communicate project updates, risks, and challenges effectively to all stakeholders.
• Facilitate change management processes and ensure user adoption of new systems.
• Documentation:
• Maintain detailed project documentation, including requirements, test plans, task lists, and status reports.
• Prepare post-implementation reviews and lessons learned reports.