A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Hustle and Deliver Results - “You can do more by doing less, better, and faster.”
• It's all about people - “Be a Team player, together we are stronger.”

The Main Purpose Of Your Role Is To

• Provide tier one technical support to end users over the phone, by email or in person
• Installs, modifies, and makes minor repairs to computer hardware and software systems
• Monitoring hardware, software, and system performance metrics
• Updating computer software as well as upgrading hardware and systems
• Keeping track of technological advancements and trends in IT support
• Helps design and implement networks
• Consults with users to determine appropriate hardware and software needs and assists in placing orders
• Tests compatibility of new programs with existing ones
• Trains users on new software in person or through a variety of tutorial channels, often in collaboration with technical team
• Logging and resolving service tickets in a timely manner according to SLA, or when necessary
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
• Develops and maintains technical documentation
• Maintain IT asset inventories, keeping track of the life cycle of all IT equipment
• Setup conference calls and meeting room
• User accounts and mailboxes setup and management
• Arrange and setup printers and other accessories and peripherals
• Wi-Fi and LAN connectivity support, configuration, and troubleshooting
• Provide remote support to users working from home or away from offices
• Provide complete documentation for all IT procedure , project & process

Do you have some of these?:

• +4 years of experience in IT service support.
• Provide non-core IT assistance to staff including ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
• You will also be required to advise on IT equipment upgrades.