Job Type
Full-time
Work Type
On-Site
Location
Cairo, Egypt
Experience
2 - 5 years
- Supervise and support the IT support staff, including help desk technicians and junior administrators.
- Monitor and maintain computer systems, networks, and user support services.
- Plan and coordinate IT projects such as system upgrades, deployments, and infrastructure improvements.
- Ensure timely resolution of IT-related issues and maintain high levels of user satisfaction.
- Maintain IT asset inventory, including hardware, software, and licenses.
- Oversee data backup, recovery, and cybersecurity protocols.
- Collaborate with other departments to understand technology needs and provide appropriate solutions.
- Assist in the development and enforcement of IT policies and procedures.
- Train and support staff on software, hardware, and security protocols.
- Stay current with industry trends, emerging technologies, and best practices.