The Lead IT Technician / Lead Technical Assistant is responsible for supporting and maintaining the organization’s IT infrastructure, including telecommunications systems, computer networks, audio-visual equipment, and video conferencing systems. The role involves supervising technical operations, troubleshooting complex technical issues, and ensuring that all IT and AV systems operate efficiently and reliably.

• Install, configure, and maintain computer hardware, software, and network systems.

• Manage and support telecommunications and communication systems.

• Install and maintain audio-visual (AV) equipment, including projectors, microphones, sound systems, and display screens.

• Configure and support video conferencing and collaboration systems.

• Provide technical support and troubleshooting for IT-related issues.

• Perform preventive maintenance and repair of IT equipment and workshop tools.

• Monitor system performance and ensure network security and reliability.

• Assist in IT infrastructure upgrades, installations, and system integration.

• Maintain technical documentation and inventory of IT equipment.

• Support users and provide technical training or guidance when needed.

• Coordinate with vendors and service providers for maintenance and upgrades.