About TASC – Future Miles:

Future Miles is a strategic initiative under TASC, focused on delivering high-impact workforce solutions, operational excellence, and scalable service delivery across regions. We are looking for a dynamic and driven Operations Manager to lead and streamline our operations with precision, efficiency, and vision.

Role Overview:

The Operations Manager will be responsible for managing and optimizing daily operations, driving process improvements, ensuring client deliverables, and coordinating with cross-functional teams to ensure seamless service delivery. This role will play a key part in scaling operations, enhancing internal efficiencies, and building a culture of accountability and continuous improvement.

Key Responsibilities:

• Oversee and manage day-to-day operations across delivery teams.
• Monitor performance metrics, SLAs, and KPIs to ensure service excellence.
• Identify and drive process improvements for operational efficiency.
• Collaborate with recruitment, finance, HR, and client servicing teams.
• Ensure compliance with company policies, client contracts, and industry standards.
• Manage documentation, reporting, and operational audits.
• Implement systems and workflows to enhance productivity and client satisfaction.
• Lead, mentor, and develop operations support staff.
• Liaise with leadership on strategic initiatives and performance insights.
• Develop and implement operational strategies that align with company objectives, ensuring maximum efficiency and cost-effectiveness.
• Oversee daily operations, including production, logistics, and supply chain management, to optimize workflow and meet deadlines.
• Analyze performance metrics and initiate improvements based on data-driven insights to enhance productivity and quality.
• Manage budgets, forecasts, and financial reports to ensure operational costs are within the designated limits.
• Lead and mentor a diverse team, fostering a culture of continuous improvement and accountability.
• Collaborate with cross-functional teams to streamline processes and eliminate bottlenecks, enhancing overall performance.
• Ensure adherence to safety regulations and quality standards, minimizing risks and safeguarding company assets.
• Implement technology solutions and systems to automate processes and improve operational efficiency.
• Evaluate vendor performance and negotiate contracts to secure favorable terms and maintain strong supplier relationships.
• Prepare detailed reports for upper management, highlighting operational successes and areas for development.