The Operations & Logistics Executive is responsible for managing and coordinating daily logistics operations, including order fulfillment, driver scheduling, fleet dispatch, and client coordination. The role ensures efficient last-mile delivery, optimized route planning, and smooth coordination between the company, delivery partners, and aggregators.

The ideal candidate will have hands-on experience in 3PL operations, e-commerce logistics, or delivery fleet management, with strong multitasking, coordination, and problem-solving skills.

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Key Responsibilities

1. Daily Logistics Operations

• Oversee daily delivery operations, ensuring all orders are dispatched and completed within SLAs.

• Coordinate with delivery drivers, riders, and 3PL partners for timely pickups and deliveries.

• Monitor real-time delivery progress using aggregator platforms and tracking systems.

• Manage exceptions — delays, customer complaints, and re-delivery requests.

• Ensure proper documentation for all delivery transactions and reconciliations.

2. Fleet & Partner Coordination

• Assign and monitor delivery schedules, routes, and load plans for company and partner fleets.

• Coordinate with external 3PL service providers, courier partners, and aggregator platforms (e.g., Talabat, Jahez, HungerStation, Deliveroo, etc.).

• Verify vehicle readiness, driver availability, and route compliance before dispatch.

• Track vehicle utilization, mileage, and downtime to ensure operational efficiency.

3. Inventory & Order Management

• Coordinate with warehouse and inventory teams for order picking, packaging, and staging.

• Validate order accuracy before dispatch and ensure proper handover documentation.

• Update and maintain system records for order movements, delivery confirmations, and stock reconciliation.

• Manage returns, reverse logistics, and damaged goods documentation.

4. Client & Vendor Communication

• Serve as the point of contact for clients and vendors regarding dispatch schedules, status updates, and issue resolution.

• Coordinate with customer service teams for delivery feedback and service recovery.

• Maintain positive relationships with clients and aggregator partners to enhance business continuity.

5. Reporting & Data Management

• Maintain delivery logs, vehicle usage records, and performance reports.

• Track key KPIs such as delivery success rate, turnaround time, and cost per delivery.

• Generate daily and weekly operational performance summaries.

• Identify process gaps and propose improvements for speed, cost, and reliability.

6. Compliance & Safety

• Ensure all drivers adhere to traffic laws, safety regulations, and company protocols.

• Verify documentation for vehicle insurance, driver IDs, and permits.

• Support HSE and compliance initiatives for safe logistics operations.

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Qualifications & Experience

• Bachelor’s degree or diploma in Logistics, Supply Chain Management, Business Administration, or related field.

• Minimum 3–5 years of experience in 3PL logistics, delivery operations, or fleet coordination.

• Experience working with aggregator platforms (Talabat, Jahez, Deliveroo, etc.) preferred.

• Strong knowledge of logistics software, routing tools, and fleet tracking systems.

• Valid driving license required.

• Bilingual (English and Arabic) preferred.

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Key Skills & Competencies

• Strong coordination and multitasking abilities

• Excellent communication and negotiation skills

• Data accuracy and attention to detail

• Analytical and problem-solving mindset

• Knowledge of route planning and logistics optimization

• Customer-oriented and service-driven attitude

• Proficiency in Excel, ERP systems, and logistics dashboards

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Performance Indicators

• On-time delivery percentage

• Order accuracy and completion rate

• Cost per delivery and operational efficiency

• Fleet utilization and downtime

• Customer satisfaction scores

• SLA compliance with 3PL and aggregator partners