Operations Manager at A M GLOBAL ON DEMAND LABORS SUPPLY in Dubai - 3 - 5 years of experience | JobsGulf.ae

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Operations Manager

A M GLOBAL ON DEMAND LABORS SUPPLY

Job Type

Full-time

Work Type

On-Site

Location

Dubai, UAE

Experience

3 - 5 years

Supervise and manage the teams.
Provide coaching, training, and performance feedback to employees.
Foster a positive work culture and ensure employee engagement.
Track and analyze key performance indicators (KPIs) like call handling time, first-call resolution, and customer satisfaction.
Implement strategies to improve efficiency and service quality.
Ensure that service level agreements (SLAs) are met.
Identify and address areas for improvement through data analysis.
Monitor attendance, shift scheduling, and adherence to policies.
Handle escalated customer complaints and provide solutions.
Communicate updates, changes, and expectations to the team.

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