The Professional Service Engineer - Production & Automation Software is responsible for the deployment of software solutions to Oil and Gas customers.

Responsibilities:

• Install, upgrade and configure SCADA and Production Optimization Systems.
• Build screens, workflows and reports to support customer operations and SCADA hardware.
• Interact with customers to understand and troubleshoot product issues.
• Support for third party application rollout based on business need.
• Provide support to internal and external clients working on consulting projects which use the company’s optimization software.
• Help field support/clients with upgrading and configuring the software.
• Provide customs solutions through scripts.
• Provide team leadership in absence of Team Lead.
• Guide junior members of the deployment team in solving issues that they may be facing.
• Train users in system usage and administration.
• Provide custom solutions, utilities and system integration using scripts along with the procedural documentation and relevant reports.
• Participate in software testing during the release cycle as end customer.
• Identify cause of problem reported by debugging program/scripts and if necessary, correct them or report them to the developers.
• Gain a firm understanding of Production Optimization Products and how it works from the users’ perspective.
• Able to troubleshoot issues related to SCADA hardware and radio communications.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.