JOB DESCRIPTION

Job Title: Quality Controller

Department: Aftersales

Sub-Department: Service

Reports to: Service Manager

Function Type: Individual Contributor

Work Pattern: 5 Days 8 Hours

Job Overview

The role holder is responsible for carrying out vehicle testing in accordance with the operation standard and assures that customer satisfaction is achieved ensuring that all vehicle repairs and maintenance meet Geely's high-quality standards before delivery to the customer. They conduct thorough inspections, verify repair work, and perform road tests if necessary to ensure safety, performance, and customer satisfaction. By maintaining quality control, they help uphold Geely's brand reputation and ensure a premium service experience.

Roles and Responsibilities

• Conduct a thorough inspection of vehicles after servicing and repairs/ PDI are completed- physical inspection and test-drive of the vehicle to ensure there are no issues.
• Release the vehicle for return to the customer if repairs are in order or return the vehicle for additional work if issues are discovered.
• Make relevant notations on the Job Card as findings.
• Check the repair/ PDI quality.
• Assist technicians when necessary.
• Coordinate with the control section and Frontline Supervisor.
• Monitor the promised time and report accordingly.
• Ensure adherence to proper Service Department procedures.
• Report all unknown damage/ failure.
• Abide by UAE traffic rules and regulations.
• Undertake additional related responsibilities as required.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
• Ensure adherence & compliance to policies, procedures, Geely's QMA & ISO standards, Health & Safety requirements, ethical code of conduct & values.
• Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Key Accountabilities

• Always Achieve 100% Fix right at first time Performance Indicators (KPIS).
• Maintain a high level of attention to detail to ensure customer expectations are met or exceeded.
• Contribute to customer retention by delivering consistent quality service.
• Ensure proper housekeeping in all areas of the department.
• Administer and resolve all customers service inquiries and complaints in a competent and timely manner.
• Regular review of suitable training to ensure the process in development of service personals.
• Ensure proper utilization of resources.
• Monitor continuously all factors affecting the operations and give suggestions for improvement.
• Continuously seek opportunities for personal and professional development.

Key Performance Areas (KPAs)

• Business & Financial Performance
• Customer Focus
• Process Improvement
• People & Culture

Qualifications/Requirements/Experience

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or a related field.
• Certification in Automotive Quality Control (preferred).
• 3+ years of experience in vehicle inspection, quality control, or a similar role in the automotive industry.
• Prior experience with Dealership

Core Competencies

• Customer Obsession
• Collaboration
• Accountability & Ownership
• Agility & Innovation