Job Summary

The Real Estate Operations Manager is responsible for overseeing the day-to-day operations of property management and facility management to ensure smooth and efficient functioning of real estate assets. The role includes ensuring tenant satisfaction, maintaining property standards, managing vendor relationships, and supporting leasing activities to maximize occupancy and revenue generation.

Key Responsibilities

Property Management

• Oversee daily operations of assigned properties, ensuring compliance with company policies and local regulations.
• Address tenant inquiries, complaints, and service requests promptly and professionally.
• Monitor and improve property performance metrics, including occupancy rates, operating expenses, and tenant retention.
• Ensure all properties meet safety, health, and environmental standards.

Facility Management

• Develop and implement maintenance schedules and preventive maintenance plans to ensure properties remain in excellent condition.
• Manage relationships with vendors, contractors, and service providers, including negotiating contracts and monitoring performance.
• Supervise on-site teams and ensure they are equipped to manage daily operations efficiently.
• Oversee property inspections and audits to ensure high-quality standards are maintained.

Leasing Support

• Assist leasing teams by providing operational insights and ensuring readiness of units for leasing activities.
• Support lease negotiations and renewals by offering operational and financial insights.
• Coordinate with marketing teams to promote available properties.
• Monitor lease compliance and manage tenant onboarding and move-out processes.

Financial Oversight

• Prepare and manage operating budgets for properties, ensuring cost control and alignment with financial goals.
• Track and report on key financial metrics, including rent collections, operating expenses, and capital expenditures.
• Assist in forecasting and strategic planning for property portfolios.

Strategic Initiatives

• Recommend improvements to operational processes to enhance efficiency and tenant satisfaction.
• Collaborate with cross-functional teams to implement sustainability initiatives and technology upgrades..