Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
2 - 7 years
- Greet and welcome guests with a warm, engaging demeanor, creating a positive first impression that embodies the establishment's ethos.
- Manage reservations and ensure seamless check-in/check-out processes, demonstrating attention to detail and efficiency.
- Provide personalized concierge services, including arranging transportation, dining reservations, and local experiences tailored to guest preferences.
- Handle inquiries and requests promptly, utilizing excellent problem-solving skills to exceed guest expectations.
- Maintain an organized and efficient front desk operation, including managing phone lines, emails, and correspondence.
- Coordinate with various departments to fulfill special requests, ensuring a unified guest experience across the establishment.
- Stay updated on local attractions, events, and services to offer informed recommendations to guests.
- Assist in managing guest feedback and complaints, turning challenges into opportunities for enhanced service.
- Ensure the reception area is tidy, presentable, and equipped with necessary materials, reflecting professionalism.
- Perform administrative tasks such as filing, data entry, and updating guest records to support operational efficiency.