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Receptionist cum Concierge

First Select Employment Services

Job Type

Full-time

Work Type

On-Site

Location

Dubai, UAE

Experience

2 - 7 years
  • Greet and welcome guests with a warm, engaging demeanor, creating a positive first impression that embodies the establishment's ethos.
  • Manage reservations and ensure seamless check-in/check-out processes, demonstrating attention to detail and efficiency.
  • Provide personalized concierge services, including arranging transportation, dining reservations, and local experiences tailored to guest preferences.
  • Handle inquiries and requests promptly, utilizing excellent problem-solving skills to exceed guest expectations.
  • Maintain an organized and efficient front desk operation, including managing phone lines, emails, and correspondence.
  • Coordinate with various departments to fulfill special requests, ensuring a unified guest experience across the establishment.
  • Stay updated on local attractions, events, and services to offer informed recommendations to guests.
  • Assist in managing guest feedback and complaints, turning challenges into opportunities for enhanced service.
  • Ensure the reception area is tidy, presentable, and equipped with necessary materials, reflecting professionalism.
  • Perform administrative tasks such as filing, data entry, and updating guest records to support operational efficiency.