Provide remote IT support for business clients

Manage and resolve helpdesk tickets in AutoTask

Support Microsoft 365 users (email, Teams, SharePoint, OneDrive)

Manage Azure users, permissions, and basic cloud services

Troubleshoot Windows desktops, laptops, and servers

Configure and support networking devices (Cisco / Meraki)

Support firewall environments including Fortinet

Manage user accounts, security policies, and access permissions

Monitor systems and resolve technical issues remotely

Assist with backup monitoring and general IT maintenance