Reservation & Ticketing Executive - Sharjah (Arab Female from Airline)
Job Type
Full-time
Work Type
On-Site
Location
Sharjah, UAE
Experience
3 - 8 years
Manage customer inquiries regarding flight bookings, cancellations, and modifications with precision and efficiency.
Manage and respond to customer inquiries regarding flight availability, ticket pricing, and travel itineraries, ensuring a high level of customer service.
Process reservations and ticketing requests accurately and efficiently, utilizing airline reservation systems and adhering to company policies.
Handle changes, cancellations, and refunds with precision, providing customers with clear information on policies and procedures.
Coordinate with internal departments and external stakeholders to resolve booking issues, ensuring a smooth travel experience for customers.
Maintain up-to-date knowledge of airline routes, fares, and promotions to provide informed recommendations to travelers.
Assist customers in selecting the best travel options, including connecting flights, special services, and additional amenities.
Generate, analyze, and report on booking trends and customer feedback to identify areas for improvement in service delivery.
Ensure compliance with aviation regulations and company standards in all reservation and ticketing processes.
Provide training and support to new team members, sharing best practices and operational insights.
Participate in ongoing professional development to stay current with industry trends and technological advancements.
Coordinate with airline partners and internal teams to ensure seamless ticketing processes and resolve discrepancies.
Handle complex reservation systems to provide accurate fare quotes and booking options tailored to client needs.
Maintain up-to-date knowledge of airline policies, fares, and promotions to effectively advise customers.
Generate and issue electronic tickets and invoices promptly, ensuring compliance with company standards.
Assist in managing group bookings and special requests for clients, ensuring personalized service.
Utilize CRM tools to track customer interactions and enhance the overall customer experience.
Monitor and report on booking trends and customer feedback to improve service delivery.
Train and mentor junior staff on ticketing systems and customer service best practices.
Collaborate with the sales team to support promotional campaigns and drive ticket sales.
