Job Type
Full-time
Work Type
On-Site
Location
Riyadh, Saudi Arabia
Experience
3 - 5 years
- Sales Support:
- Assist the sales team by preparing quotations, sales orders, and invoices.
- Manage and update the customer database, ensuring that all information is accurate and up to date.
- Coordinate with the procurement team to ensure the availability of machines and parts.
- Follow up on pending orders, ensuring timely delivery and addressing any issues that may arise.
- Maintain records of sales activities, including customer interactions, inquiries, and sales orders.
- Customer Relationship Management:
- Respond to customer inquiries via phone, email, or in-person, providing product information and support.
- Schedule and coordinate customer meetings, demonstrations, and site visits.
- Assist in resolving customer complaints or issues, escalating to the sales manager when necessary.
- Provide after-sales support, ensuring customer satisfaction and fostering long-term relationships.
- Coordination and Communication:
- Liaise with the logistics team to arrange the shipment and delivery of heavy machines.
- Coordinate with the finance department to ensure payment terms and conditions are met.
- Communicate with manufacturers or suppliers regarding product availability, specifications, and lead times.
- Collaborate with the marketing team to support promotional activities and sales campaigns.
- Reporting and Analysis:
- Prepare and distribute sales reports, analysing sales trends and performance metrics.
- Monitor sales targets and assist in developing strategies to achieve them.
- Track inventory levels, coordinating with the warehouse team to manage stock effectively.
- Provide insights and feedback to the sales team on market trends, customer preferences, and competitive activity.
- Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.
- Undertake additional job roll-related tasks as necessary to support the company's mission and operations.
- Carry out additional tasks as requested by management.