Job Title: Sales and Operations Head

Job Description:

• Oversee daily communications (emails, calls, etc.).
• Organize and participate in meetings, including Toolbox Meetings (TBM).
• Approve timesheets and operational tasks as per company standards.
• Conduct market research and pricing analysis to support sales strategies.
• Manage digital marketing to enhance brand visibility.
• Prepare and manage customer inquiries and quotations.
• Arrange and conduct customer visits to foster relationships and secure business.
• Coordinate payment processes and client follow-up for sales operations.
• Prepare and manage quotations and Requests for Quotation (RFQ).
• Set sales targets and departmental budgets in coordination with accounts.
• Develop and expand the network of sales agents and partners.
• Monitor and evaluate sales performance metrics.
• Track and analyze sales visits and outcomes.
• Generate and analyze sales reports for strategic insights.
• Manage client relationships to ensure satisfaction and retention.
• Oversee Management Information Systems (MIS) and Business Review Meeting (BRM) activities.
• Follow up on payments and ensure timely collections.
• Support new initiatives and projects as needed.
• Conduct VICI calls for operations and sales support.

Additional Responsibilities:

• Negotiate rates through follow-up calls.
• Coordinate routine visits for sales activities.
• Collaborate with technical and account teams for invoice generation.
• Coordinate with clients and technical teams for RFQ processes.
• Make sales calls and provide sales support as required.
• Handle service calls to address issues.
• Manage tele-calling activities, including customer inquiries.
• Approve HR-related requests and manage financial approvals (cash, bank, purchase, timesheet, leave).
• Document client introductions and send introduction emails.
• Verify received documents for accuracy and compliance.
• Assist in general documentation and report preparation.
• Verify invoices as part of hub operations.
• Oversee ERP development.
• Monitor the performance of Business Development Executives (BDE) and other employees.
• Lead digital marketing efforts.