Order Fulfilment:

· Oversee the picking, packing, and dispatching processes to ensure timely and accurate fulfilment of customer orders.

· Monitor performance and productivity metrics, such as Units Per Hour (UPH), orders processed, and error rates.

· Ensure adherence to Standard Operating Procedures (SOPs) for all under-the-roof operations.

· Inventory Management:

· Manage stock levels, ensuring that items are correctly stored and efficiently accessible for picking.

· Collaborate with the inventory control team to conduct regular cycle counts and resolve discrepancies.

Team Leadership:

· Supervise and mentor junior associates, providing training and guidance to improve performance and efficiency.

· Assist in picker calculations, shift planning, task allocation, and monitoring to ensure that staffing levels are adequate for workload demands.

Quality Control:

· Ensure accuracy in order fulfilment and conduct spot checks on packing quality.

· Implement corrective actions in cases of frequent errors or customer complaints.

Data Reporting:

· Monitor and report on key operational metrics, including pick rates, pack rates, dispatch times, and order accuracy.

· Provide daily, weekly, and monthly reports to the eCommerce manager.