The Shopping Experience Group Leader contributes to an inspiring and enjoyable shopping experience for all visitors and customers by understanding their emotional needs and transforming them into effective commercial solutions.

What you will do

Financial

• Receiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.
• Contribute to the creation of the country’s business plan.
• Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
• Responsible for activity throughout the store.
• Responsible for IKEA Smaland operations.
• Responsible for information desk tasks.
• Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
• Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.

Customers

• Setting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
• Develop and implementing relevant communication needed to support customers throughout the complete experience
• Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
• Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
• Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.

Required Skills to be successful

• Experience of working in a fast-paced and commercial environment.
• Experience of managing and developing a team, preferably in retail environment.
• Excellent communication skills
• Computer Literate