Technical Skills:

• Siebel Tools: Proficient in using Siebel Tools for configuration, customization, and development tasks.

• Siebel Open UI: Experience in developing and customizing Siebel Open UI applications.

• Siebel Business Services: Strong understanding of Siebel Business Services and their integration with other systems.

• Siebel Workflow: Expertise in designing, implementing, and troubleshooting Siebel Workflows.

• Siebel Scripting: Proficiency in Siebel Scripting language for customization and automation.

• Siebel Integration: Knowledge of integrating Siebel with other systems using various methods, such as EAI, Web Services, and APIs.

• Siebel Troubleshooting: In-depth knowledge of Siebel troubleshooting techniques.

• Log Analysis: Ability to analyze Siebel logs to identify and resolve issues.

• Incident Management: Experience in managing and resolving incidents efficiently.

• Problem Management: Ability to identify and resolve root causes of recurring issues.

• Change Management: Understanding of change management processes and procedures.

• SQL and PL/SQL: Solid understanding of SQL and PL/SQL for database queries and scripting.

Functional Skills:

• CRM Domain Knowledge: Strong understanding of CRM concepts and processes, CRM Public sector knowledge is preferred.

• Problem-Solving: Excellent problem-solving and troubleshooting skills.

• Communication: Effective communication skills, both written and verbal.

• Teamwork: Ability to work collaboratively with team members and stakeholders.

• Customer Service: Excellent customer service skills.

• Communication: Effective communication skills, both written and verbal, Arabic & English.

• Problem-Solving: Strong problem-solving and analytical skills.

• Time Management: Ability to manage multiple tasks and prioritize effectively.

Additional Considerations:

• Certification: Siebel certification can be an asset.

• Industry Experience: Experience in public sector can be an asset.