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Soc Manager

Tech Mahindra Ltd

Job Type

Full-time

Work Type

On-Site

Location

Doha, Qatar

Experience

7 - 14 years

1. Team Leadership & Management:

  • Lead, mentor, and manage the SOC team (Tier 1, Tier 2, and Tier 3 analysts) to ensure the effective operation of the SOC.
  • Establish clear objectives, KPIs, and performance metrics for the SOC team.
  • Oversee staffing levels, training, and skill development to ensure that the team has the necessary capabilities to address emerging threats.
  • Conduct regular performance reviews, provide feedback, and foster a culture of continuous improvement and collaboration within the team.

2.Incident Detection & Response:

  • Oversee the real-time monitoring of security events and incidents across the organization’s network, systems, and applications.
  • Ensure proper triage and escalation of incidents to the appropriate internal teams for investigation and remediation.
  • Ensure that all security incidents are documented, tracked, and reported accurately.
  • Provide guidance during high-severity incidents, ensuring appropriate response and resolution.
  • Collaborate with other departments (IT, legal, compliance, etc.) for incident response and business continuity.

3. SOC Operations & Strategy:

  • Develop and refine incident detection and response procedures, workflows, and escalation protocols.
  • Ensure the continuous improvement of SOC processes by identifying gaps and implementing best practices.
  • Maintain and update standard operating procedures (SOPs) for the SOC team to ensure effective and consistent response to security incidents.
  • Develop and implement strategies for threat hunting, vulnerability management, and security event correlation.
  • Manage the integration and configuration of SOC tools (SIEM, endpoint detection, network monitoring, etc.) and ensure they meet the organization's security needs.

4. Collaboration & Communication:

  • Serve as the primary point of contact between the SOC team and senior leadership, providing regular updates on incident status, trends, and emerging threats.
  • Work closely with IT, network, and system teams to ensure security measures are implemented and adhered to.
  • Collaborate with internal stakeholders to identify business risks and ensure that SOC activities align with business priorities.
  • Maintain relationships with external partners, such as Managed Security Service Providers (MSSPs), threat intelligence vendors, and law enforcement.

5. Security Monitoring & Threat Intelligence:

  • Oversee the monitoring of security events and logs from various sources (firewalls, IDS/IPS, SIEM, etc.) to identify potential threats.
  • Ensure that the SOC team is actively engaging in threat intelligence sharing, monitoring emerging threats, and utilizing external threat intelligence feeds.
  • Drive the development of proactive threat-hunting initiatives to identify and mitigate potential security threats before they become incidents.

6. Reporting & Compliance:

  • Ensure that security incidents are reported in accordance with organizational policies, legal requirements, and regulatory standards.
  • Generate and present regular reports on SOC activities, security incidents, and metrics to senior management and other stakeholders.
  • Ensure compliance with relevant regulations (e.g., GDPR, PCI-DSS, HIPAA) by aligning SOC activities with regulatory requirements.
  • Oversee the reporting of security metrics, key performance indicators (KPIs), and incident reports to stakeholders.

7. Continuous Improvement & Risk Management:

  • Implement post-incident reviews (PIRs) to assess the effectiveness of the SOC's response and identify opportunities for improvement.
  • Lead efforts to refine and enhance SOC capabilities, including toolsets, threat detection, and automation.
  • Stay up to date with the latest cybersecurity trends, threats, and technologies, and incorporate these into SOC operations to enhance detection and response.
  • Develop and oversee the execution of security awareness programs for the organization.