The Store Manager is responsible for achieving sales growth and profitability, delivering exceptional customer satisfaction, maintaining merchandising standards, ensuring operational efficiency, and leading the training and development of the store team.

Key Responsibilities

People Development / HR

• Recruit, hire, develop, and retain high-quality management and associates aligned with store needs and succession planning.
• Lead by example, providing training, ongoing feedback, and coaching on product knowledge, selling skills, visual merchandising, and delivering a superior customer experience.
• Conduct weekly staff meetings and daily briefings to review store performance, communicate company goals, and align the team with new strategies, procedures, and targets.

Customer Experience / Sales

• Prioritize excellent customer service, consistently executing and assessing the customer experience through regular coaching and follow-ups with the team.
• Maintain visibility on the sales floor, answering customer questions, and supporting all selling functions.
• Implement visual merchandising standards, promotions, and ensure the overall cleanliness and organization of the store.

Drive Sales & Profitability

• Meet or exceed profitability expectations by managing sales, payroll, shrink, and conversion effectively.
• Develop and implement strategies to maximize store sales while controlling expenses.

Operational Effectiveness

• Safeguard company assets by adhering to loss prevention measures, managing inventory, stock movements, sales, returns, and exchanges.
• Ensure compliance with company policies and procedures to maintain operational efficiency.