A. Customer Visits & Sales Execution

• Conduct scheduled visits to poultry farms, dairy farms, sheep farms, horse stables, veterinary hospitals, and pharmacies as per the approved visit plan.

• Identify customer needs and recommend solutions based on technical and commercial suitability.

• Execute sales in compliance with company pricing and payment policies Ensure every deal reflects transparency, professionalism, and integrity.

B. Technical Product Communication

• Explain products clearly (composition, benefits, application). Escalate complex technical inquiries to the technical team promptly. Support discussions using catalogues, technical data, and scientific references.

• C. Visit Planning, Execution & CRM Reporting

• Submit a weekly visit plan and confirm appointments 24 hours in advance.

• Record all visits same day in Ninox CRM with discussion points, objections, and next steps.

• Submit at least one detailed technical report per week with on-field insights.

D. Post-Sales Follow-Up & Customer Care

• Follow up with customers within 48 hours of purchase or sample delivery.

• Handle complaints quickly and coordinate resolution. Forward invoice or payment issues to the Sales Support Executive.

E. Payment Term Clarification and Collection Responsibility

• Explain approved terms and due dates during sales negotiations.

• Collection and Customer Payment recovery is on the TSR account

F. Market Intelligence

• Collect data on competitors’ pricing, positioning, and promotional activities.

• Suggest strategic counter actions or opportunities.

G. Sample Management & Trial Follow-Up

• Provide samples only to qualified, interested clients.

• Log all sample details in CRM and follow up weekly for 3 weeks minimum.

• Submit trial feedback and conversion report.

H. Teamwork & Professional Engagement

• Participate in weekly sales review meetings.

• Support exhibitions, technical events, and training sessions as required.

• Maintain close coordination with Sales Support and Technical teams.

Work Conduct, Discipline & Ethics

• Dress Code: Formal attire (shirt & tie).

• Vehicle: Maintain cleanliness and professional presentation.

• Task Ownership: All tasks must be completed and not delegated.

• Reporting Integrity: All CRM data and reports must reflect true field activity, no inflated figures or misleading entries.

Skills & Competencies

• Technical & Functional Strong veterinary or animal science background (poultry, dairy, or equine).

• Sound understanding of feed additives, acidifiers, antibiotics, and biosecurity programs. Strong presentation and explanation skills in scientific topics.

• Excellent CRM discipline and time management. Sales & Relationship Consultative, solution-based selling approach.

• Strong negotiation and closing skills. Natural ability to build trust with veterinarians, nutritionists, and farm owners.

Soft Skills

• Proactive and self-driven personality. High emotional intelligence and adaptability.

• Integrity in communication and reporting. Resilient, result-focused, and team-oriented.