Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 4 years
- Develop and deliver engaging training modules specifically for Urdu-speaking content moderators to enhance their communication skills.
- Conduct regular assessments and provide constructive feedback to agents to track their performance and identify areas for improvement.
- Utilize role-playing during training sessions.
- Create training materials that resonate with the cultural nuances of Urdu speakers to ensure relatability and effectiveness.
- Collaborate with team leaders and managers to understand specific training needs and tailor programs accordingly.
- Monitor industry trends and best practices to continuously update training content and methodologies.
- Facilitate onboarding programs for new hires, ensuring they are well-acquainted with company policies and procedures.
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