E-Commerce Operations (Primary Focus):

• Manage end-to-end e-commerce order processing, from order receipt in the system to picking, packing and dispatch to customers.

• Processing daily e-commerce orders, ensure accurate order fulfilment and meet delivery SLAs.

• Coordinate with last-mile delivery partners to schedule and track e-commerce deliveries.

• Handle customer communication via phone and updates regarding order status and delivery schedules.

• Process e-commerce returns, replacements, and cancellations, ensuring correct system updates and stock reconciliation.

• Manage Cash on Delivery (COD) e-commerce orders, ensuring accurate cash collection from the driver and delivery partners.

• Ensure timely daily deposit of collected cash into the bank account. Maintain proper documentation and records for COD transactions, deposits and reconciliations.

• Coordinate with finance and delivery partners to resolve COD discrepancies, short collections or delays.

• Ensure proper packing standards, labelling and documentation for e-commerce shipments.

Warehouse Operations (Supporting Role):

• Receive inbound shipments, perform physical inspection for damages and shortages, and complete GRN in ERP.

• Store inventory in designated warehouse locations as per SKU, category and storage guidelines.

• Process outbound orders, including picking, packing, invoicing, and arranging deliveries as per the delivery schedule.

• Pick and pack stock for retail store replenishments and other outbound warehouse transfers.

• Load and unload delivery vehicles while following safe handling procedures.