Jobs in E-commerce companies, Egypt

About the RoleWe are seeking a highly motivated and experienced Community Operations Manager to join our growing team in the Cairo Centre of Excellence (COE). This pivotal role will be instrumental in building and leading our support footprint for Autonomous Vehicle (AV) operations from the ground up. As AV technology continues to expand within Uber, this support team will be responsible for handling inbound phone queries, providing essential assistance to Riders on pre-trip, on-trip, and post-trip issues related to AV services.You will be at the forefront of establishing a new, high-performing support function. This role demands extensive operations management expertise, with a strong preference for experience in managing inbound phone teams. You will be responsible for setting and upholding excellent high-performance standards, working closely with diverse cross-functional stakeholders to build out this critical support structure. We are looking for a highly engaged, knowledgeable, and hard-working individual who is eager to dive deep into the details, build functional expertise, and cultivate a strong performance-driven culture within their team.What You'll DoOperations Setup & Management1. Build & Scale: Lead the establishment and scaling of the AV operations support team in Cairo, defining processes, workflows, and quality standards from inception.2. Performance Excellence: Set and drive high-performance standards for the new team, ensuring consistent delivery on key operational metrics and service level agreements (SLAs).3. Team Leadership & Development: Recruit, empower, and develop a high-performing team of frontline support agents and Team Leads. Foster a culture of accountability, continuous improvement, and customer-centricity.4. Resource Optimization: Oversee initial workforce planning, resource allocation, and operational forecasting to ensure adequate support capacity for AV operations.5. Data-Driven Insights: Utilize data analytics to monitor performance trends, identify bottlenecks, and drive continuous improvements in support processes for the AV vertical.Service Excellence & Rider Experience1. Customer Advocacy: Champion a Rider-first approach, identifying pain points in the AV support experience and leading initiatives to improve issue resolution and Rider satisfaction.2. Process Innovation: Develop and implement strategies to enhance AV-related service quality, with a focus on first-contact resolution and efficiency in handling pre, post, and on-trip queries.3. Functional Expertise: Develop deep functional expertise in AV operations and support, becoming a go-to resource for complex issues and training needs.Cross-Functional Collaboration & Stakeholder Engagement1. Partnership Building: Work closely with cross-functional stakeholders teams, to build seamless support structures and integrate AV support into the broader Uber ecosystem.2. Feedback Loop: Establish strong feedback loops with product and engineering teams to translate operational insights and Rider feedback into actionable improvements for the AV product and support tools.3. Problem Solving: Lead problem-solving initiatives that address systemic support challenges within the AV space, using structured methodologies to eliminate inefficiencies and improve response times.Qualifications1. Experience:2. Minimum of 3 years of experience in operations management, preferably within a fast-paced, high-volume customer support environment.3. At least 3 years of direct people management experience - managing inbound phone teams in a bonus.4. Experience in building and scaling operational teams or functions from scratch is highly desirable.5. Operational Acumen: Proven ability to drive operational efficiency, set high-performance standards, and manage complex workflows.6. Problem-Solving: Very strong problem structuring and solving skills, with the ability to deal with ambiguity and identify root causes.7. Communication: Exceptional communication skills, adaptable to various situations from team updates to discussions with cross-functional partners.8. Customer Centricity: Incredible empathy and understanding of users, with a passion for delivering best-in-class customer experiences.9. Agility & Resilience: Calm under pressure, with outstanding interpersonal skills, integrity, and strong follow-through on tasks. Ability to be agile and a pace-setter in a dynamic environment.10. Curiosity: A love for learning how things work, always looking for innovative improvements is key.11. Data Literacy: Competency in data interpretation and the ability to map processes to data for informed decision-making.12. Stakeholder Management: Strong ability to influence and collaborate with cross-functional teams and senior leaders, balancing multiple perspectives while driving service improvements.Bonus Qualifications1. Experience managing inbound phone teams is a bonus2. Degree in Business, Operations Management, or a related fieldUber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let s move it forward, together.

STACK: PHP 7.3/8, Laravel/Lumen, API REST, MySQL, Docker, AWS - Developing new features - Participating in refactoring of existing functionality - Taking an active part in improvements and optimizations of the systems - Resolving technical problems - Participate in grooming, planning, tech and estimation sessions - Participate in code reviews

**About the Role**At Uber, providing excellent support that establishes trust for riders and partner drivers is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. We're looking for a Team Leader to develop and lead our efforts supported & mentored by the Community Operations Manager.This will be a managerial role in the Centre Of Excellence with a heavy focus on people management, data analytics, and continuous process improvement, so those interested should be excited to demonstrate those skills and be eager to lead.The Team Leader is a methodical but creative thinker, has to love large multi- partner initiatives that require to innovate, lead, influence, and think both strategically and tactically. The Team Leader must thrive in the type of environment that is fast paced, constantly changing and growing. Many of the problems and challenges we face have no textbook solution, so the ability to invent is critical.**What You'll Do:**- Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs)- Support your teams on handling sensitive and priority cases- Stay present and available for your team (~10-20 representatives); this includes covering the floor, answering questions, hosting weekly individual meetings, and providing real-time feedback- Drive continuous process improvement within your LOB and the Centre of Excellence to deliver a consistent world-class experience.- Coach on an individual level and drive performance to serve our rider and driver communities- Audit your team's performance with weekly audits and coach towards progressive improvements; identify opportunities for additional training & development- Manage enforcement of policies, including attendance; create and distribute reports to COE management, provide Leadership with daily snapshots of team's performance; escalate issues to Leadership as necessary- Act as a Subject Matter Expert (SME). Identify trending issues head-on and guide teams to do the same in their daily work- Interface and strong sense of integration with different areas such as quality, content and training- Be a passionate advocate for all riders and driver partners and answer any questions that come your way in an exciting, fast moving environment.- Synergy with other Team Leads in order to improve results and teams**What You'll Need:**---- Basic Qualifications ----- Management experience is essential- Fast paced and large scale customer service environment experience. 1+ years. Previous people management experience desired.- Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations- Motivational skills - your team depends on you to inspire them to reach their full potential- Leading by example - maintain a positive, can-do attitude and encourage others to do the same- Comfortable delivering feedback - you'll need to tune into CSRs' performance, give reinforcing feedback where necessary, and offer critical feedback for growth opportunities as they arise- Exceptional written and verbal communication skills- Optimistic leadership - you have an enthusiastic attitude and are passionate about making magic for our communities. You view every support interaction as a chance to impact our riders and driver partners in a positive way- Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.- Excellent writing and verbal communication skills- The ability to work and communicate cross-functionally---- Preferred Qualifications ----Fast paced and large scale customer service environment experience. 1+ years. Previous people management experience desired.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let s move the world forward, together.Offices continue to be central to collaboration and Uber s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

What you will do:1. Develop and manage Driver relationships through outbound trigger-based calling2. Take ownership of managing multiple driver accounts3. Provide customised coaching and recommendations to your driver partners4. Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.5. Act as a voice of the customer capturing insights at every opportunityWhat you will need1. Batchelor Degree2. Fluent in Arabic & a strong competency in English3. You have at least 6 month experience in sales and retention.

About The Role:The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers.What You will Do :- Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues- Report & document issues with reporting parties using various platforms- Master multiple knowledge bases and contact management systems- Attend the most critical and urgent IRT incidents (L3-L4), taking the first measures according to the process, to pass the case to the team of investigators, so that the investigation is finalized.Basic Qualifications- At least 6 months of customer support experience handling sensitive issues- Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills- Proficiency in English Language (B2+)Preferred Qualifications :- At least 1 year of crisis center, law enforcement, or social work experienceWe welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let s move the world forward, together.Offices continue to be central to collaboration and Uber s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. ).

About the RoleThe team:All over the world, bus networks play an integral role in moving more people with fewer vehicles without significant spending on infrastructure. Uber Shuttle operates as a fixed-route, fixed-schedule service to move more people in fewer vehicles using buses. It offers a safe, reliable and affordable way to move at a fraction of the cost of an UberX.Operations is all about how we run the business. The High Capacity Vehicles (HCV) Central Operations team builds, scales and optimises how we run Uber Shuttle operations to deliver on our promise to riders, drivers, fleets and clients. The team has global remit and supports teams across 4 regions - APAC, EMEA, LATAM and US&C.The role:The Marketplace vertical is the glue that binds all parts of our business to ensure we deliver on our promise of a reliable service. As a member of the Central Marketplace team, you will use data to solve business problems and ensure we deliver on our promise to users. You will do this by analysing complex data sets to identify trends and insights, and developing practical solutions that we can operationalise to deliver impact. You will need to have a bias to action and adopt a consultative and iterative approach to solving problems - big and small.You will work closely with the Central Marketplace Lead and collaborate with stakeholders across Regional Ops, Analytics, Product & Engineering teams to ensure alignment and progression towards the business objectives.What the Candidate Will Do- Reliability:*Be an expert on HCV reliability and design, build and implement initiatives to ensure riders get from A-to-B on time, every time- Quality:*Build, maintain & optimise a quality framework to ensure we meet the service expectation of riders and drivers- Compliance, risk & fraud:*Be proactive to ensure we have the right checks and balances to ensure riders and drivers have a flawless experience- Problem solve:*Partner closely with Regional Ops teams to understand their biggest pain points and find a solution path to solve these problems at scale- Operational excellence:*Champion operational excellence by building standards, frameworks and spreading knowledge across markets & segments- Be a self-starter:*Take initiative to solve new problems as they arise. We re a new business and there s a lot that we don t know.What the Candidate Will Need / Basic Qualifications- 2+ years of relevant experience in a high pace environment in a data centric role- Highly proficient in writing and understanding complex SQL queries, data pulling and wrangling- Hands on program management experience on complex cross functional initiatives- Exceptional stakeholder management skills, adept at fostering relationships and collaborating across teamsPreferred Qualifications / Bonus Points- Experience working on Data visualisation tools (Tableau, Data Studio)

About the role:The Area Learning Manager is an active member of the Trans Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of instructional design, Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.The Area Learning Manager will:Actively manage a team of Learning Coordinators and Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer s needs. Act as a proactive and productive liaison/partner with the corporate departments, consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.Responsibilities:Employee Development, fostering the development and growth of Amazon employees (i.e., mentoring, teaching, etc.), with responsibility to create and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.). Facilitate orientation and training classes; communicate policies and procedures to managers and new employeesEnsure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, and other training aids/visuals Ensure that training is updated, tracked and recorded, including progress and skill sets and maintained for compliance audits and analyze and understand data to suggest improvements for training and operations.Track and communicate Learning Department goals, assignments and progress locally and at a network level.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Previous experience in Payroll or similar area- Ability to deal with ambiguity and competing objectives in a fast-paced environment- Strong analytical and statistical skills- Proficient in obtaining, organizing, and analyzing data to make fact-based decisions and drive- Fluent English Our multicultural Payroll team is seeking an Sr. Payroll Analyst to join our Payroll Operations Team. We are looking for a strong leader that will take the ownership and drive the change in our Egypt payroll ops.This individual must be eager to dive deep into processes and have proven record of delivering process efficiency results. The preferred candidate must have EMEA payroll process and payroll system knowledge, ability to abstract requirements independently and customer service passion.If you would like to join us to make a difference by participating in challenging projects and to make sure our employees are paid accurately and on time we definitely want to hear from you!Key job responsibilities - Be a subject matter expert in projects to drive payroll improvements for one country or group of small to medium size countries - Be a subject matter expert in expansions projects - Maintain the operational effectiveness of payroll process from the start to the end - Collaborate with other leaders to build a culture of balances and checks within the Payroll Operations Team to maintain and efficient and effective audit process - Collaborate in efforts to evaluate and redesign Payroll processes to align with the company s rapid grown and commitment to quality - Collaborate with teams across IT, HR, Finance and Accounting to ensure that best practices are followed and implementedWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 4+ years of professional or military experience- Knowledge of Microsoft Office products and applications- Experience prospecting, qualifying, and cold-calling companies- +2 Years account management experience, preferably in Ecommerce. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven calibers with entrepreneurship mindset. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, customer-obsessed, and organized self-starter to join as an Account Manager to grow the 3P marketplace in Egypt.This position is chartered with acquiring, developing and managing high value accounts that secure new products selection, value pricing & convenience to our customers. Specifically, this individual will be responsible for analyzing product selection gaps and execute GTM strategies to attract key market players to join the eCommerce and maximize our products selection edge & customer base accordingly.Key job responsibilities- Developing a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts - Identifying, prospecting, and acquiring high-potential sellers to our platform through direct sales visits, events, and presentations. - Guiding sellers through sharing best-practices of online selling, including data-driven insights that help sellers achieve high standards of delivery, customer experience & business targets. - Collaborating with and influencing a number of internal and external stakeholders to understand and resolve seller issues.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Program and/or project management experience, leading large, cross functional efforts - Experience in a leadership role and people management (both local and remote). - 10+ years of experience with a blend of technical, business and product and/or program management roles. - Bachelor s degree in computer science, engineering, technology or business with relevant work experience. - Ability to partner across multiple functional areas and geographic locations. - Leadership experience attracting, hiring and growing top talent. - Written and verbal communication skills, with a successful track record of presenting to senior level management. - Ability to juggle multiple priorities and deliver in a fast-paced, dynamic environment; strong bias for action. - Arabic and English fluent. We are looking for a talented leader to manage the Marketplace business for Egypt in the group of Other Hardlines categories. He or she will also contribute to set the strategic vision for additional opportunities for Amazon s Marketplace.The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon. This Manager will execute this vision, leading across functional and technical teams, delivering a world class experience for both buyers and Selling Partners. Candidates must be able to influence across multiple company organizations, and have a good understanding of today s global business environment. The ideal candidates will have a background in international business, product and program management, and e-commerce.Responsibilities include: - Owning end-to-end the Selling Partner experience in Egypt to build a strong group of fast-growing categories and the related P&L in Other Hardlines. - Managing a team of account managers and other functions (such as team leads and category strategy managers) handling both new and existing accounts to increase their usage of Marketplace tools and features.- Partnering with business and technical teams to design and build features and solutions specific to country requirements, while productizing those features for regional application. - Identifying and driving new opportunities for Amazon s Marketplace business.Key job responsibilities- Owning end-to-end the Selling Partner experience in EG to build a strong seller base in the respective category (Toys, Tools, Indoor/ Outdoor) - Managing a team of account managers and other functions (such as team leads and category strategy managers) handling both new and existing accounts to increase their usage of Marketplace tools and features.- Partnering with business and technical teams to design and build country-specific features and solutions, ensuring those features are applicable globally.- Identifying and driving new opportunities for Amazon s Marketplace business.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

* High school or equivalent* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays* Flexibility in shifts, weekends and holidays* Strong Interest, motivation, knowledge and experience with Excel, VBA, SQL and python (1 year of experience). As an FC Network loss research analyst, you will work closely with the fulfilment network loss manager, ICQA field teams in both FCs, security and loss prevention teams and FBA reimbursement investigator to research and identify root causes of losses and damages through thorough analytic and on field research and inspection to identify opportunities and MOs to improve FC network loss and FBA reimbursements.Key job responsibilitiesAs FC Network Loss Analyst you will be responsible on:* Daily data mining for FBA units adjustments and Daily Damages* Research adjustment root causes and reporting them.* Drive actions with the relevant stake holders to decrease losses.* Report and escalate abuse MOs in both Concessions and FBA Reimbursements.* Lead FC NL quality control associates during the shift to target top offending abusers and inspect their arrivals and units.*Development of data collection processes and data management systems *Maintenance of data integrity (0% error rate) *Designing of queries, compiling of data, and generation of reports in MS Access and Excel *Charting and graphing of data for reporting purposes *In depth research of defect trends *Data collection and entry as needed *Data mining and problem solving

- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers- Graduate in any domain- Advanced level of English and minimum B2 level for Spanish Language, C1 preferred- Would be willing to work Monday through Friday on a regular schedule. About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role Account Management- Brand Specialist (Spanish) As a Brand Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer obsessed, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor s needs at Amazon Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon

Key responsibilities as a Brand Specialist are: Own the relationship end-to-end with top brands Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands needs Partner with our Media Team to insure best in class event execution Define joint business plans and assist in delivering impact for the brands you support directly Regularly audit metrics to continually drive quality of the SVS experience and deliver targets Contribute to continuous enhancement and innovation within the SVS across MENABrand Specialists work on a variety of tasks for the brands they support, typically falling within the five focus areas. These include but are not limited to: Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development, execution of marketing and merchandising campaigns Conversion: Planning and executing promotional activities and improving customer journey on AmazonAlongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration including but not limited to Tech teams.This role offers 360 exposure to different areas of the industry e-commerce, opening a multitude of career paths.Key job responsibilities- Build an understanding of customer pain points, requirements, and potential value that can be delivered by advertising or merchant services- Identify target accounts using market data and industry intelligence- Learn the advertising or merchant services portfolio and the Amazon culture- Identify opportunities to improve our products, services, processes, systems, and tools- Work with different parts of the Amazon business to implement improvement projects, including working with category teams, product teams, and technical support teams

- 1+ years of non-internship professional software development experience- Experience programming with at least one software programming language This job role is a seasonal role (FTC- Fixed term contract) for 12 months contract on the payroll of Amazon."Digital & Emerging Payments Tech Team is looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. The SDE-II will be based in Cairo, Egypt and must have Software engineering experience involving designing, architecting and solving complex problems.The Amazon Digital & Emerging Payments Tech Team s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical engineer and craftsman who builds robust software that scales as well as client-facing features which are intuitive and simple to use.Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. This focus on geography and customer requires working on different technologies & back-end systems in order to meet the needs of our customers. Our back-end systems are always available and guarantee that our customer s orders are never lost and always processed even when downstream services are down.Our team is highly motivated and in need of a engineer who can take the technical reigns of the team and steer them in the direction of our visionYou are a technical leader and craftsman with a proven track record of successful delivery. You are someone who will enjoy the challenge of working on complex and highly disparate technologies from front-end to back-end highly distributed systems. You are security-conscious and continually analyze software for potential threats to safeguard customer trust. You are interested in a high growth career opportunity and enjoy building software that brings smiles to our customersKey job responsibilities Work with product managers in developing a strategy and road map to provide compelling capabilities for our customers. Work closely with senior engineers to develop the best technical approach for new product development to solve business problems.. Instill best practices for software development and documentation and deliver high-quality work on tight schedules. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Use software engineering best practices to ensure a high standard of quality for all of the team deliverables. Write high quality distributed system software. Work in an agile, startup-like development environment, where you are always working on the most important stuff.. Operational Excellence - monitoring & operation of production services.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers- Graduate in any domain- Advanced level of English and minimum B2 level for Italian Language, C1 preferred- Would be willing to work Monday through Friday on a regular schedule. About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the RoleAccount Management- Brand Specialist (Italian)As a Brand Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer obsessed, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.You will conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business.Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor s needs at Amazon Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning, roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs, categories and features Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plansWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

Bachelor's Degree in Engineering, Supply chain , Operations Management, Logistics We re expanding our team within Amazon Operations! If you re interested in joining a business where you can have fun, achieve amazing results and put smiles on people s faces, this could be the role for you.You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers orders out to them in every step of the chain.This is a varied, challenging role and every day is different!Key job responsibilities- Create and cultivate a safe working environment by identifying safety opportunities across your work area- Manage and train our Associates to help deliver the best service for our customers- Ensure that customer orders are fulfilled in line with quality and safety guidelines- Continuously provide critical shift related information to frontline management and operators- Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training- Help to solve logistics and supply chain challenges through data analysis, innovation and process optimizationWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 1+ years of human resources experience- High school or equivalent- Excellent knowledge of Microsoft Excel At Amazon, we pioneer.We also treat every single day like it s day one. And we never sit still while we do it.Are you up for crafting solutions and solving tomorrow s problems today?Then we have the opportunity for you! The HR Assistant role provides support to the management team in a variety of tasks. In this role, you will help drive a positive and engaged associate base by supporting the HR and Operations team as well as the warehouse floor associates as one of the front line HR representative in an Amazon Fulfillment Center. Our Fulfillment Centres (warehouses) are at the heart of Amazon s world-class and rapidly growing Operations network. They re where we manage our customers orders using industry-leading workflows. This is how we delight our customers! With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.About the role A core part of your responsibilities will be taking care and addressing associate queries, placing engagement with associates as your primary focus within our location Fulfillment Center. As an integral part of the HR team, you will deliver the highest quality of service to our internal and external customers; ensuring associates are supported through effective query handling and problem solving, followed closely by a high level of process understanding and administrative support.Key job responsibilities- Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment by staying close to the associates and facilitating engagement activities.- Execute employee administration (incl. Time and Attendance) is managed accurately and timely (e.g. vacation planning support).- Collect and input data, provide metrics through reports to the regional HR and Operations leaders.- Support hiring initiatives including events, onboarding and new hire orientation.- Ability to learn and navigate internal Amazon systems as resources to execute overall job duties- Assisting on the floor when needed during seasonal peak times or based on business needs- Assisting ops Team with Peak related activities and engagements- Acting as a communication coordinator within an FC which may entail updating visual communications, ACID TV displays and creating weekly newsletters- Creating reports and assisting operations with research and analysis of trends with attrition, attendance, unpaid time, roster managementA day in the lifeYou will be stationed inside of the Amazon warehouses we call fulfillment centers, where there are more than 500 employees ranging from operations department, support functions such as HR, IT, Procurement, Finance, Facilities, Projects etc.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Bachelor's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfil and deliver customer orders. The goal of Amazon s Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena.We are looking for a dynamic, organized, self-starter to join as a Payment Manager for the Last Mile team supporting a new and exciting last mile channel.The successful candidate will work closely with the Last Mile Channel Management Team and Program Managers in a fast-paced last mile organization. This person will provide hands-on support to ensure accounts are set up accurately, ensure accurate payments are processed while managing invoice queries and exceptions, and also achieve WW Parity in terms of processes.You will dive deep into the system to understand payments process, bank information and invoice data and classification per business needs, in order to identify payment issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues.Key job responsibilities- Provide best in class support, ensuring Last Mile account creation is established in a timely manner- Setting up payment processes unique to the Last Mile Channel- Achieve WW Parity in terms of processes and tech- Execute financial reviews for DSP partners across MENA- Dealing with supplier related issues and seeing them through to satisfactory completion- Interpreting commercial contracts and understanding how they apply to an invoice- Understand the 3-way matching process and finance policies around resolutions- Maintaining accuracy with costs flowing within the General Ledger to ensure correct accounting treatment of all costs incurred- Setting up new accounts in procure to pay systems- Partner with Finance, Program and Account Management functions and 3rd party vendors supplying services to ensure on-boarding and payments are executed timely- Support and resolve invoice queries within internal SLAs- Track metrics and provide reports to leaders- Proactive in suggesting process improvement to payment/invoicing processesWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and highlight risks appropriately.- High attention to detail including precise and effective communications, and proven ability to manage multiple, competing priorities simultaneously. At Amazon, we're working to be the earth s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.Amazon s MENA Amazon Store Customer Service (ASCS) team is looking for an enthusiastic, customer obsessed Quality Manager to manage projects across United Arab Emirates, Egypt and Saudi Arabia. You will be working on implementing and improving metrics, work in collaboration with Amazon s technology, product, business and operations teams to create solutions for our internal (CS associates) and external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical). This role is based in Cairo, but will require working globally with product teams, support teams, program teams, senior leaders and regional operations teams across multiple Amazon organizations.The ideal candidate should have excellent analytical skills, be able to work in a cross functional, fast-paced environment, employ adept program management, and inspire positive change through excellent written and verbal communication skills. This role will work with internal operations and program owners to empower a better support experience for our CS associates. The ideal candidate will strike a balance between entrepreneurial spirit and practical implementation, be capable of breaking down complex, ambiguous problems, and embody excellent communication with a keen sense and urgency and time management. This role requires attention to detail, comfort in ambiguous situations, an ability to influence without authority, and a strong ability to communicate effectively and understand the different needs of customers as well as CS associates. The role also requires the ability to dive deep to truly understand your users and devise short- to long-term plans that enable continuous, measurable improvements on customers/CSA experience. The candidate is not just a policy maker/spokesperson but drives to get things done and does not shy away from getting their hands dirty.Key job responsibilities- Define the roadmap and CX for contact handling program strategy across MENA ASCS. Also define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health.- Develop insights and present well-reasoned, data-driven proposals to cross-functional stakeholders on opportunities to improve CSA Support.- Develop and then drive a periodic business and program progress reporting, and manage engagement with the key stakeholders.- Manage large scale improvement initiatives, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business vs. customer needs.- Be successful in a delivery focused environment and determining the right processes to make the team successful.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

Bsc. degree of Science. Experience in direct and/or indirect material and services purchases of at least 4 years. Negotiation skills. Solid computer literacy, particularly in Microsoft Office package. Fluency in Arabic and English is required Proficient in ERP systems, such as SAP, Oracle, Coupa, in a large organization. Previous experience in procurement and purchasing, including supplier relationship management. At Amazon, we are going through an exciting period of growth. That s precisely why we re seeking a Buyer to join our Operational Procurement team. Everyday we work across different enthusiastic teams to exceed our customer expectations, fulfilling thousands of orders with the desired velocity and the highest quality.In this role you will provide holistic, functional support to your Procurement Manager your line manager in all aspects of Procurement. This includes securing a constant flow of non-inventory goods and services; we ll need you to ensure all supplies are at the best possible value to the business, on a daily basis.Your high-level mission and key performance indicators: Functioning as part of a close-knit team, you ll assist with driving cost reduction and improved overall services, for greater efficiencies and economies of scale, Assertively advocate the value of smart procurement, to create alignment with and buy-in from your internal stakeholders, Assist with the analysis of spending patterns, to help you identify a range of savings opportunities, Achieving annual cost saving targets for your Fulfillment Center, Ensuring that no Fulfillment Center/Station materials run out of stock, as well as preventing service supply issues.Function-specific responsibilities: Assist with the daily forecast and effective materials management of all non-inventory packaging supplies, Drive effective delivery of the procurement metrics, by leading &/or supporting projects and initiatives; Perform root cause analysis when an issue is discovered. Seek the possible causes, as well as the necessary corrective actions, Support the use of Kaizen methodologies throughout your Fulfillment Center, as well as other methods of continuous project improvement.Key job responsibilities- Work in full compliance with the company Spending and Transaction policy, educating and driving the required, compliant behavior of business stakeholders,- Liaise with suppliers to negotiate and secure value for money on a full range of non-inventory goods and services-Conduct e-sourcing events, and lead negotiations with suppliers.-Build effective stakeholder relationships, ensuring a high service level in terms of quotations, quality compliance and lead times.-Maintaining supplier relationship, working on supplier assessments & development.- Identify savings opportunities and partner with Business Owners to deliver savings through tenders, negotiations and contract renewals.- Assist a variety of internal stakeholders with procure to pay tasks for a variety of internal stakeholders.- Implementation and maintenance of Amazon internal e-catalogues.- Train internal stakeholders on internal Procurement tools and processes.- Utilize multiple applications and systems to deliver accurate metrics.- Work Order and Master Supply Agreement creation and execution.- Perform root cause analysis as needed. Identify the possible causes, as well as the necessary corrective actions,- Perform market research for the categories purchased to enrich the suppliers base of our current and future sourcing requirements.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 2 to 4 years of sales or account management experience- 2 to 4 years of Vendor Management and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.Job Description: We are seeking a passionate, experienced and analytical business professional based in Egypt, with great attention to detail and ability to effectively prioritize and multi-task. The Retail Account Manager will be primarily responsible for: 1) managing vendors at scale across multiple Middle East countries (Egypt, Kingdom of Saudi Arabia, UAE) with help of tools and automation; 2) improving business terms and driving business growth for vendors at scale; 3) working closely with cross-category teams and drive operational improvements in vendor-management processes; and 4) own vendor communication and relationship to drive vendor self-sufficiency in long-term. The candidate should have experience in analyzing opportunities for systematic improvements in business management functions and building strong processes and SOPs to drive process-improvements. He/She should be comfortable managing multiple responsibilities within a fast-paced environment and preferably with experience in ecommerce.The successful Retail Account Manager: - Manages day to day business relationship, and proactively and autonomously negotiates costs, promotional opportunities, and other business inputs with vendors. - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. - Conducts vendor analysis and makes recommendations for initiatives that optimize for business growth. Maximizes Amazon s business profitability and selection expansion opportunities. - Uses data to identify trends, opportunities and risks and translate those insights into actions to drive long-term growth. - Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines. - Identifies opportunities for systematic process improvement and drives those improvements at scale.Language Requirements (English & Arabic)We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

-Basic Supply Chain and Planning knowledge through work experience or coursework-Basic understanding of order workflow If you are planning the next phase of your professional journey in supply chain and have a passion to learn Amazon network designing process and customer order journey, you are the right fit to join Fulfillment and Accleration (F&A) Team. In this role, the candidate is expected to have exceptional analytical, deep-dive and written/verbal communication skills along with preferred experience in managing transportation function in retail domain.Key job responsibilitiesThe candidate will be responsible for:-- Managing daily Stuck orders in the network and liasing with FC Ops POCs to resolve the same.- Working on Transportation configurations (NDC ), Fulfillment experience (FX) across across all emerging markets. It includes managing OB configurations for new nodes, guiding ECCF team on network design changes, do order testing and ensure smooth node/service launch.- Working with cross functional/cross country teams spanning finance, operations, 3PL, tech to set up the processes for maintaining the Configurations as well in driving improvements in existing fulfillment.- Being an SME for FX configurations and ATROPSWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language This job role is a seasonal role (FTC- Fixed term contract) for 12 months contract on the payroll of Amazon."Digital & Emerging Payments Tech Team is looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. The SDE-II will be based in Cairo, Egypt and must have Software engineering experience involving designing, architecting and solving complex problems.The Amazon Digital & Emerging Payments Tech Team s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical engineer and craftsman who builds robust software that scales as well as client-facing features which are intuitive and simple to use.Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. This focus on geography and customer requires working on different technologies & back-end systems in order to meet the needs of our customers. Our back-end systems are always available and guarantee that our customer s orders are never lost and always processed even when downstream services are down.Our team is highly motivated and in need of a engineer who can take the technical reigns of the team and steer them in the direction of our vision.You are a technical leader and craftsman with a proven track record of successful delivery. You are someone who will enjoy the challenge of working on complex and highly disparate technologies from front-end to back-end highly distributed systems. You are security-conscious and continually analyze software for potential threats to safeguard customer trust. You are interested in a high growth career opportunity and enjoy building software that brings smiles to our customersKey job responsibilities Work with product managers in developing a strategy and road map to provide compelling capabilities for our customers. Work closely with senior engineers to develop the best technical approach for new product development to solve business problems.. Instill best practices for software development and documentation and deliver high-quality work on tight schedules. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Use software engineering best practices to ensure a high standard of quality for all of the team deliverables. Write high quality distributed system software. Work in an agile, startup-like development environment, where you are always working on the most important stuff.. Operational Excellence - monitoring & operation of production services.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

Bachelor s degree. Advanced level of Spanish. (Min B2 Level) Minimum 2 years relevant experience in Vendor Management, Sales, E-Commerce, Account Management, Business Development, B2B services, Logistics Or In-Stock Communication skills: Ability to deliver concise & objective communication with Stakeholders and Vendors. Decision making. Quick problem solving (requires knowledge of our internal tools). Influencing skills - metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) and negotiations skills. Dive Deep. Identify gaps and look for solution, by using multiple channels. Keyword navigation. Data analytics. Ability to collate clean, analyze, interpret and provide solution. Challenge and question data sources to arrive at the right data sets. Intermittent Excel Skills. Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.As a Vendor Consultant (VC) you will help shape and deliver on a strategy for managing key metric pillars for Amazon Vendors. You will collaborate internally with leaders from Retail and Vendor Services teams and will be responsible for certain aspects of the vendor s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon websites. You will conceive, create and analyze a wide range of data, to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Your focus will be on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities Support the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience; Partnering with Retail Team to manage vendor relationship by championing the vendor s needs at Amazon; Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors; Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon

We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.Key job responsibilities Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,A day in the lifeCore Job Fundamentals:Monitoring performance of the program dailyAction plan to achieve the program targetsManaging ramp ups/scoutingTracking program payment cyclePreparing daily performance summaryInternal stakeholders:Program POCDS ManagerDS Team LeadersFleet SupervisorProcurementPayment TeamLearning AmbassadorWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY