Jobs in E-commerce companies, Egypt

- 3+ years of supply chain, inventory management or project management experience- Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science- Experience working with complex data sets Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce.Amazon is looking for a smart and driven Instock Manager to join our Retail team in Egypt. The Instock Manager will be responsible for leading forecasting planning, buying execution, and operational improvements projects, serving as key point of contact in Instock Management for a product segment or multiple ones.The role will have responsibility for identifying opportunities to simplify and automate tasks, ensuring inventory systems and processes are meeting the needs of the business and implementing controls around them. The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel.The Instock Manager will be responsible for tracking and managing metrics on product availability, inventory health, selection, and vendor performance for key vendors. The successful candidate possesses strong analytical acumen, with experience generating reports, and analyses. The position requires an individual who supports decisions in a highly demanding and often ambiguous environment, with strong attention to detail. The candidate continuously learns and contributes to knowledge management.Key job responsibilitiesRoles and Responsibilities - Deliver product availability improvement and selection growth- Perform root cause analysis/reporting on Commercial Supply chain / operational issues, develop action plans and manage improvements- Lead collaborative planning, forecasting and replenishment processes with Retail teams and suppliers- Work with responsible Vendor Managers to meet the business demand plans via assessing deal and opportunity buys- Recommend and drive action plans to increase inventory turns- Develop yearly plan for segment of vendors to improve operational performance like Purchase Order Confirmation Rates and Vendor Delivery Lead Time- Solve daily operational issues in contact with other Retail stakeholders and Operations teams- Work with internal teams to drive system, tools and process improvements / implementations that affect purchasing and vendor management workflow, with emphasis on automating tasks that are currently performed manually- Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvementWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 1+ years of Microsoft Office products and applications experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work 40 hours/week, and overtime as required- Advanced proficiency in local language in both written and verbal communication- Relevant experience working with data analytics and using these metrics to identify problems- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment As a Supervisor, you ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 1+ years of account management, project or program management or buying experience- Bachelor's degree- Experience using analytical specific tools such as Google Analytics, SQL or HTML A data-driven role focused on analyzing the Selection we offer our customers at Amazon.EG and identifying areas for improvement and growth. The Selection Analyst interacts with Vendor Managers, Instock Managers and other internal teams regularly to deep-dive selection and build analyses that inform decision making.Key job responsibilities Educates Vendor Managers (VMs) on tools, processes, and resources related to Selection Contributes to knowledge management tools such as wikis and shared drives Creates effective SOPs and other process documentation to facilitate tasks Is continuously learning, seeking mentors and sharing knowledge with other team members Seeks to find information when there is uncertainty or lack of information; gathers information and data to support recommendations Understands key components of Selection (funnel metrics, churn, etc.) Learns and uses tools and reports to analyze key performance indicators Understands how to navigate across Amazon teams and systems, builds networks with other peers and leaders, and aligns goals across Amazon teams Demonstrates strong data extraction skills Regularly performs deep dive analysis to identify and solve for root-cause Identifies opportunities to simplify or automate tasks; executes on opportunities that involve queries (SQL) and basic applications Understand source of query metrics, limitations of data and identify process improvementsWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Bachelor's degree- 1+ years of account management, project or program management or buying experience- Advanced MS Excel proficiency Amazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the business inputs.Key job responsibilitiesAVS will support Vendor growth, focusing on: Increasing the vendor selection Improving the discoverability of the vendor products on Amazon Improving the content of the vendor product detail pages Supporting the vendor at executing a deal strategy Helping the vendor to secure availability of their products Increasing the vendor traffic Providing valuable insights into the vendor Amazon Business Act as vendor account manager; managing the below: 1- Education & knowledge about Amazon systems, tools, and processes2- Building up selection & catalog quality Optimizing supply chain & inventory operations 3- Driving increased traffic/conversion Working Backwards4- Share targets on business metrics to measure the success of the business impact the program is having during the subscription period. 5- Detailed monthly reports covering catalogue and traffic metrics to track their progress. Vendors will have the option to be called-back by the Vendor Specialist if they have questions on the reports. Trainings and timely updates on internal changes, programs and tools relevant to grow their business on Amazon.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 2+ years direct experience in designing training content to include eLearning courses, instructor-led materials, job aids, system simulations, multimedia products (video, graphic, audio), and other training materials.- 2+ years direct experience using eLearning authoring tools to build learning experiences that include assessments, interactive activities, animated videos, graphics and images, and text-based content. (Articulate Studio/Storyline, Camtasia, Adobe Creative Suite, and Vyond)- Experience with coordination for global initiatives, including localization of training content.- Experience using learning data to inform continuous improvement.- Bachelor s degree, industry certifications, or equivalent experience in learning design, learning science, instructional design, educational psychology, or similar field.- A work sample demonstrating your experience and skill using course authoring tools and instructional design theory will be will be required as part of the hiring process.- Fluent in written and spoken Arabic MENA FC Learning and Development is looking for an exceptional instructional designer to create, and continuously improve, learning programs using an array of creative approaches based in learning science that inspire learners and drive productivity.This includes both self- and instructor-led trainings for our FC Associates around the Middle East and Africa. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before.The role also requires an individual who can earn trust, manage stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems.Key job responsibilities- Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing.- Conduct needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience.- Pursue a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners.- Develop evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics.- Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders.- Prioritize effectively to manage multiple concurrent projects and initiatives.- Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services.- Perform LMS administration tasks including: upload of new content, update to existing content, curricula creation, and report generation.- Maintain knowledge of new learning approaches, technology and tools- Manage content translation and proofreading of content for associates training contentWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

About the role and responsibilities:You ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.In the logistics team you enter and lead, we ll be entrusting a team of approximately 80 to 120 associates to you. You ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.While you achieve this, you ll ensure motivation, engagement and performance:- You ll need to safeguard your team s safety, promoting Amazon s Health and Safety standards, - You ll lead cross-functional teams, tasked with solving operational problems, - You ll uphold Amazon s high standards of process quality, - You ll maintain inventory accuracy, - You ll strive to improve and streamline processes, - You ll become a subject matter expert on larger FC processes and activities, - You ll actively share and promote best practices with your colleagues and networkWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

Key job responsibilitiesThe candidate is expected to fill in the role to handle operations inquiries across MENA in FBA Ops to strategically improve the service, productivity and quality. This shall be done by targeting faster then radical resolution of defects through process optimization and automation.-Own reporting of metrics and root cause analysis to identify opportunities for improvement to streamline processes and reduce non-value added work.-Strong ability to quickly understand and assess results with the business impact of trends to make the best decisions based on available data.-Pull and report data from numerous databases to perform ad hoc reporting and analysis as needed.-Rollout best practices from other geographies for more efficient operations.-Communicate with external customers (Carriers, Sellers) and internal customers (Retail, Fulfillment Centers, Regional PMs) and build strong relationships with key stakeholders.-Maintain/update internal documentation/SOPs.A day in the lifeA successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels and teams of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and strong project management capabilities with a flexibility to handle daily operations and work on long term strategic fixes simultaneously.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

The RoleThe RL ACES Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with MENA teams and all levels of management within the Fulfillment Center (FC). You will take ownership of Reverse Logistics processes, driving compliance, best practice and supporting FC teams in delivering initiatives.For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard processes driving productivity and simplicity using Kaizen/PDCA methods. Curiosity and the confidence to take calculated risks quickly are core characteristics for Continuous Improvements Managers.Key job responsibilitiesTake Ownership of receive processes across the MENA regionDevelop a culture of continuous improvement and lean thinkingContribute to and facilitate Kaizen activitiesImplementation of Lean Standard Work methodsDisseminate best practices and system settings across the regionSupport and manage the Fulfilment Centre implementation AgendaStandardize processes to Amazon and ECCF benchmark standardsLiaise between FC and MENA/ECCF to drive leverage of cross-FC process excellenceMaintain strong relationships with MENA/ECCF Process Owners and FC Process EngineerWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Extensive professional experience (5-7 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Bachelor s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional experience - Arabic and English excellent written and verbal senior executive communication style - Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment - Take the initiative and operate with a high degree of autonomy - Knowledge of Advanced Excel. Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, the world's leading e-commerce company is looking for a bright and ambitious individual to build their career with our Marketplace team as a Team Lead for our Selling Partners management team. The team that are responsible mainly on business growth of the existing Selling Partners on Souq.com Marketplace utilizing various projects and programs.A Team Lead will be responsible for driving programs and setting processes within their team and will be the key advocate for his/her category, expanding selection, and helping to define, shape and execute long-term strategic initiatives. They will work with various stakeholders and teams across the Amazon organization both locally and internationally. In addition, you will lead a team of account managers who work directly with Selling Partners and on projects to improve the existing selling partners overall experience. You are expected to drive improvements in business development conversations in a scalable and self-service format. As well as analyze complex data to identify growth opportunities, coach and develop your team to help them succeed, and work with peers to invent scalable solutions. You will need to possess excellent program development and management skills, dynamically prioritize and manage resources. She/he will be extremely customer obsessed, strong at performing deep dives to derive analytical insights on seller behaviors, thus improve seller engagement resulting in seller success on Amazon. The ideal candidate should have strong analytical, program management, people management, communication, and innovation skills. The ideal candidate should be able to work in a cross functional, fast-paced environment. If you are passionate on working in a fast paced innovative environment, willing to take challenges, make history and have fun with us, please apply to the position now! Key Responsibilities include: - Manage and develop a team of account managers to deliver on financial goals for sales and programs adoption. - Lead sales and business development conversations with Selling Partners - Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan - Identify opportunities to improve the Marketplace business for all Selling Partners through scalable solutions and manage the roll-out of these solutions, including solving blockers and issues escalated by voice of Sellers and team. - Share learning with the global counterparts (ME, EU, US and Asia teams) to drive best practices and to identify new opportunities - Define ambitious plans and see them through to tangible results - Solve complex problems using structured thinking and data driven insight - Conduct deep dives to understand root cause of team performance and actions to accelerate growth. - Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for Selling Partner recruitment and management team. - Coach and develop individuals within the team, ensuring their long-term successWe are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- High School or equivalent diploma- Previous experience in Customer Service- Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We re making history and the good news is that we ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it s making sure we put smiles on customer s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou ll be based at one of our last-mile delivery warehouses, where Amazon s leading logistics system operates. As orders are dispatched and delivered, you ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you ll be informing our delivery partners. Where you notice a delivery issue, you ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon s logistics, you ll develop logistical and customer expertise that sets Amazon apart. You ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven calibers with entrepreneurship mindset. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, customer-obsessed, and organized self-starter to join as an Account Manager to grow the 3P marketplace in Egypt.This position is chartered with acquiring, developing and managing high value accounts that secure new products selection, value pricing & convenience to our customers. Specifically, this individual will be responsible for analyzing product selection gaps and execute GTM strategies to attract key market players to join the eCommerce and maximize our products selection edge & customer base accordingly.Primary Responsibilities:- Developing a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts - Identifying, prospecting, and acquiring high-potential sellers to our platform through direct sales visits, events, and presentations. - Guiding sellers through sharing best-practices of online selling, including data-driven insights that help sellers achieve high standards of delivery, customer experience & business targets. - Collaborating with and influencing a number of internal and external stakeholders to understand and resolve seller issues. -We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- 2+ years of customer service experience- Experience with Microsoft Office products and applications- Special proficiency in Microsoft Excel.- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.- Self disciplined, diligent, proactive and detail oriented.- Demonstrated ability to translate the recurring issues into quantified metrices.- Focusing on delivering high-quality results and outcomes consistently.- Having a curious mindset towards learning.- Having productivity management skills while working on multiple issues and tools. Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you!The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Investigation Specialist for FBA Operations who shares Amazon's passion for the customers someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with our stakeholders as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.Key job responsibilitiesThe ideal candidate for this role would possess strong analytical skills, attention to detail, and the ability to monitor and improve operational performance effectively. They should have experience working collaboratively with cross-functional teams such as 3P Carriers, Customer Service, Seller Support, Product, and Operations to address performance issues and ensure metrics are within goals. Strong problem-solving abilities and a proactive approach to resolving seller-reported issues are essential. Additionally, the candidate should be adept at gathering and analyzing seller feedback to drive improvements in seller experience, working closely with the Program Managers to implement solutions. Excellent communication and interpersonal skills are also crucial for effectively liaising with various teams and stakeholders.We are open to hiring candidates to work out of one of the following locations:Cairo, EGY

- Bachelor s Degree in Electrical Engineering, Mechanical Engineering or several years of maintenance/design experience - Ability to demonstrate in depth technical excellence in the design, maintenance and operation of critical electrical, HVAC systems and understanding of thermodynamic assessments of cooling system capacity vs projected heat load - Ability to deep dive electrical lineups including electrical load/coordination studies to assess for ongoing operational risks and failure modes EMEA Data Center Edge Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Edge Operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.The Critical Facilities Engineer will be responsible for working with Biz development on site qualification and selection. In addition the engineer will be responsible for working with the Colo providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple colocation data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Critical Facilities Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership will be demonstrated for this position.The Critical Facilities Engineer is Amazon s front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colo provider and Biz Development to ensure the ongoing maintenance and operations of Data Center Operation s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.*Please note that this role will require 60% travel around the EMEA area.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.