General Management Jobs in Egypt

POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Posted 9 days ago

POSITION SUMMARY Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Posted 10 days ago

POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Posted 10 days ago

POSITION SUMMARY Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Posted 2 months ago

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager.

Posted 2 months ago

POSITION SUMMARY Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Posted 2 months ago

You will be part of the Middle East Office (MEO) administration team, which spans eight locations and serves over 1,000 consulting and non-consulting colleagues. This role will report to the Manager of Operations in Cairo and you ll collaborate with other functions and teams across EEMA (Eastern Europe, Middle East, and Africa), including HR, legal, payroll, talent management, mobility, and recruiting. The Front Office Administrator plays a pivotal role in maintaining the professional image and smooth day-to-day operations of the office. This position is central to creating a welcoming environment for guests and clients while supporting internal teams through efficient front desk and administrative management. The role involves a variety of responsibilities, including reception duties, office logistics, and coordination of support services. Key responsibilities include greeting and welcoming clients and visitors with professionalism and courtesy, as well as answering and directing phone calls promptly and efficiently. The administrator ensures the reception area remains tidy and presentable at all times, contributing to a positive first impression of the firm. The role is also responsible for handling incoming and outgoing mail and packages, managing courier services, and maintaining accurate dispatch logs. This includes coordinating document and parcel dispatch internally and externally, tracking deliveries, and liaising with courier companies to resolve any issues promptly. In addition, the Front Office Administrator issues and manages access cards for employees, visitors, and contractors, keeping detailed records of all issued and returned cards. They also monitor office access to ensure that security protocols are consistently upheld. Further responsibilities include scheduling and managing bookings for client and team rooms, ensuring these spaces are clean, properly equipped, and set up for meetings. The administrator also provides assistance with event logistics and supports various office administrative tasks, including overseeing firm car usage and conducting periodic driver inspections. As a Front Office Administrator, you will also play a key role in maintaining a well-organized, secure, and efficient office environment. You ll be responsible for managing office space setup, coordinating workstation assignments, supporting office moves, and keeping floor plans and seating charts up to date. You will liaise with vendors, contractors, and building services to address maintenance and repairs, ensuring high standards through routine inspections and serving as the primary point of contact for building management on infrastructure issues such as HVAC, lighting, and electrical systems. In collaboration with building security, you will help maintain a safe workplace and oversee secure document disposal processes in line with confidentiality protocols. You will also support conference room and A/V needs by arranging room setups, managing audio-visual equipment, and ensuring seamless execution of meetings and events. Your responsibilities will extend to managing office supplies and inventory, processing purchase orders, and maintaining organized storage and distribution systems. Additionally, you will oversee mailroom operations, including sorting incoming mail, handling outgoing shipments, and maintaining related equipment. Event and catering coordination will also fall under your purview, where you ll ensure hospitality arrangements are in place for meetings and client visits. You ll manage kitchen supplies and catering logistics to support a welcoming office atmosphere. Finally, you will provide cross-functional support across office services, offering backup coverage and assisting with administrative tasks and event coordination as needed. This role is ideal for a proactive, detail-oriented professional looking to grow within a dynamic office operations team. Strong organizational skills with a detail-oriented approach to handling multiple responsibilities effectively Excellent interpersonal skills to engage with colleagues, external partners, and clients, ensuring a high standard of service Familiarity with office technology and AV equipment, with an ability to troubleshoot issues and coordinate technical solutions A proactive approach to identifying and resolving issues in a fast-paced environment Ability to work both independently and as part of a team, providing reliable support across multiple functions

Posted 2 months ago

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Posted 2 months ago

JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.

Posted 2 months ago

POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posted 2 months ago

JOB SUMMARY Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps increase guest and employee satisfaction through effective communications and training. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Supporting management of Department Operations and Engineering Budgets Assists in effectively planning, scheduling and evaluating preventative maintenance programs. Helps establish priorities for total property maintenance needs. Supervises the day to day operations of Engineering. Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. Maintains and operates equipment at optimum effectiveness, efficiency and safety. Supervises distribution of repair work orders. Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed. Acts as technical liaison for all departments in property. Supervises Engineering in the absence of the Director of Engineering. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and makes purchases of new equipment, supplies, and furnishings. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow. Performs inspections effectively. Assists in evaluating and implementing new technologies, equipment and supplies. Assists in establishing and implementing an energy conservation program. Maintaining Engineering Standards Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current. Helps ensure regulatory compliance to facility regulations and safety standards. Ensures compliance with all Engineering departmental policies, standards and procedures. Ensures all employees have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Empowers employees to provide excellent customer service.

Posted 5 months ago

We have an urgent requirement for Assistant Vice President - Treasury Technology (Finmechanics Converge) for a bank in  Egypt.Experience in Treasury Platforms hands on experience with product designing and implementation  is MUSTStrong experience in Trading application  Fin mechanics Converge (FMC) is MUSTstrong experience in leading the FMC support function is MUSTResponsible for managing the production support & Delivery for the most critical Trading application of the bank Fin mechanics Converge (FMC)Developing and executing the support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of supportThe role delivers information technology solutions to fulfil business and functional requirementsAccountable for support and manage Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.Responsible to lead the FMC support function within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.Key Result AreasManage a diversified team of professionals both offshore and outsourced who are responsible for application support pan BankEffectively manage the Oracle Run the bank team and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.Responsible for achieving agreed SLAsConduct system analysis and provide support in response to user issuesProvide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the teamManage issue resolution activities by guiding & assisting development team and building a good functional repo with development teamsVerify production transfer documentation.Verify root cause analysis (RCA) arising from production system disruption.Monitor applications to ensure adequate system resources to process at production standards.Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.Interact with management and project stakeholders from various business and support functional areas.Performance review and other aspects of HR management.Plan and review projects, MBOs, SLAs and Incidents.Ensure that the management is (at all times) informed of all risks, issues and their status.Define/conduct Business Continuity & Disaster Recovery Plans for applications under responsible domainAdhere to banks operational risk policy.Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives.Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities.Adhere to information controls and security frameworks/procedures, including change and incident management process.Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.Ability to break down complex issues and identify most important and relevant information and options.Ability to present and discuss problems with others toward permanent solution.Investigate and understand the cause of defects raised.Interpret, understand and resolve user support issues.Ability to perform root cause analysis.Recommend solutions to system or process obstacles.Responsible to design functional solutions to business requirements.Prepare and maintain documentation.Use effective judgement to weigh different options for achieving better results within appropriate timeframes.Highlight any concerns affecting workplace deliverables.

Posted 8 months ago

Job Description Al Thuraya Consultancy Egypt is looking for a skilled and motivated HR Manager to lead its HR function within a small, dynamic team. This position plays a critical role in ensuring that the company s HR practices align with business objectives while maintaining strict compliance with Egyptian labor laws and health and safety regulations. The HR Manager will manage outsourcing projects and collaborate closely with all departments in Egypt, as well as global teams and the Centre of Excellence at Al Thuraya Holdings, to drive quality improvements across HR functions. Deadline to Apply: Saturday, 2nd November 2024 Key Responsibilities: Strategic HR Leadership: Develop and implement HR strategies that align with the company s goals and business needs. Outsourcing Management: Oversee outsourced staffing projects, managing both blue-collar and white-collar workforces, and ensuring the delivery of compliant, skilled labor. Cross-Departmental Collaboration: Work closely with department heads and global management to identify HR challenges and propose tailored solutions. Quality Culture: Promote a culture of quality across HR practices, continuously seeking opportunities for improvement. Employee Relations & Compensation: Act as the main contact for employee concerns, foster a positive work environment, and manage compensation, benefits programs, salary reviews, and bonuses. HR Operations: Oversee payroll, employee documentation, compliance with labor laws, and adherence to company policies, including social and medical insurance management. Recruitment & Onboarding: Manage the full recruitment cycle, from job postings to interviewing and onboarding new hires, ensuring a seamless integration into the company. Training & Development: Identify employee training needs and coordinate development programs to enhance skills and performance.

Posted 8 months ago