Jobs in Finance, Investment & Asset Management companies, Egypt

• Prospect New Customers: Identify potential customers through referrals, connections, and physical market scanning • Pre-Approach: Set appointments and prepare weekly field visit plans • Customer Engagement: Gather data on customer needs, potentiality, and competition. Introduce our brands using a premium approach • Sales Execution: Handle inquiries and objections, close deals, and achieve monthly sales targets • Follow-Up: Ensure customer satisfaction, manage stock levels, oversee delivery, and identify future opportunities • Reporting: Prepare weekly and monthly reports on sales activities, competitor actions, and sales forecast

Ensure food safety compliance and implementation of IKEA standards.Support the Chef in food preparation, equipment use, and training.Maintain high-quality food production and cleanliness in the kitchen.Monitor food safety, quality, and proper ingredient usage.Follow operational guidelines and contribute to store performance.

The LC Engineer is responsible for ensuring the efficient and smooth operation of low current systems. The role requires meticulous attention to maintaining system asset registers and meeting service level agreements for complaint resolution. The engineer will work on complex projects, requiring excellent project management skills to meet tight deadlines and handle operational challenges. Building strong stakeholder relationships and managing vendor communications are critical components of the position. Success requires strong problem-solving skills, effective communication, and the ability to manage time and priorities efficiently. What you will do: Handling ISOP platform integration with LC systems with coordination with CM team Following up LC systems troubleshooting Monitor Planned Preventive Maintenance (PPM) approved by Facilities Management, by reviewing reports and schedules with service providers Ensure that the Asset Register is up to date regarding additions, omitting, and changes Assist the maintenance provider for trouble shooting MEP issues by providing diagnosis from LC for faster response Coordinate with construction team regarding handover process towards LC systems to ensure system quality

Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.Explain Smaland admission policy in a friendly and professional manner.Entertain children with agreed activities based on the Commercial Calendar.Ensure the safety of children is the main priority while they are in Smaland.Make announcements and page parents if there is any issue with children in the playroom area.Handle routine customer complaints promptly and courteously.Rotate and work at the Information desk to greet customers and address all incoming inquiries.Ensure all system and emergency procedures are adhered to as per policy/procedure.Brief the Duty Manager on complaints that require management assistance.Adhere to all emergency procedures.Maintain a safe environment for children within the area.

Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.Review daily stock levels and recommend orders to the Shopkeeper.Coordinate with Procurement Executive for stock information.Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.Initiate and develop relationships with customers to establish trust and confidence.Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.Suggest improvements and actions for slow-moving items to supervisors.Maintain product displays according to company merchandising methods.Stay informed about local market developments and competitor promotions to maintain competitive advantage.Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.

•    Receive cash and cash equivalents from customers and deposit them at the bank daily.•    Reconcile cashier’s cash balance against books on a daily basis.•    Coordinate with Accounts Receivable and Payable teams for cash movements.•    Prepare and submit daily cash collection reports.•    Manage petty cash reimbursements and ensure timely replenishment.•    Support Finance Department needs, including bank statements, General Ledger, certified cheques, and shipping documents.•    Handle manual and casual wage payroll payments.

Overview of the role:Provision of cost management, estimating, measurement and variation evaluation, selection and appointment of Consultants & Contractors, processing payments and administration of Agreements and Contracts within approved financial limits.What you will do:Analyze design, prepare cost estimates, and different stages of design, eg, Pre-Concept, Concept, etc.Assist in the preparation of the Bill of Quantities.Supporting, as directed, the line manager in the provision of Quantity Surveying / Commercial Management Services for a portfolio of works or a single large project.Advising AFRE team and clients on the procurement of projects and consultancy services to meet the time, quality, and cost requirements of the development plan.Providing commercial advice to AFRE team and clients to ensure in all respects that risk is minimized, best value is achieved, and to maximize the return on investment on projects developed.Assisting in the preparation of project development feasibility studies and presentations prepared by the AFGRE team, including collation and interpretation of cost data and benchmarking.Report on project costs, budgets, and risks/opportunities.Providing pre- and post-contract Quantity Surveying Services for the portfolio or projects, including, without limitation, cost estimating, monthly accounts, review of cost and budget forecasts, value engineering, quantum analysis of claims and variation submissions, and final account settlement.Monitoring and ensuring project insurance policies are maintained in relation to project construction works (Professional Indemnity, Contractors All Risk, Third Party, and Other contract insurance requirements).Assisting in performing the prequalification of Contractors and Consultants.Assisting in preparing Requests for Proposal and performing negotiations for agreements with contractors and consultants.Preparing tender evaluation reports and advising on the selection of tenderers.Supporting, as directed in the post, Contract administration services for Consultancy and Contractor agreements.Prepare payment certificates for Consultants, Contractors, and Suppliers.Providing pre- and post-contract Quantity Surveying Services for the portfolio or projects, including, without limitation, cost estimating, monthly accounts, review of cost and budget forecasts, value engineering, quantum analysis of claims and variation submissions, and final account settlement.Monitoring and ensuring project insurance policies are maintained in relation to project construction works (Professional Indemnity, Contractors All Risk, Third Party, and Other contract insurance requirements).Assisting in performing the prequalification of Contractors and Consultants.Assisting in preparing Requests for Proposal and performing negotiations for agreements with contractors and consultants.Preparing tender evaluation reports and advising on the selection of tenderers.Supporting, as directed in the post, Contract administration services for Consultancy and Contractor agreements.Prepare payment certificates for Consultants, Contractors, and Suppliers.Providing pre- and post-contract Quantity Surveying Services for the portfolio or projects, including, without limitation, cost estimating, monthly accounts, review of cost and budget forecasts, value engineering, quantum analysis of claims and variation submissions, and final account settlement.Monitoring and ensuring project insurance policies are maintained in relation to project construction works (Professional Indemnity, Contractors All Risk, Third Party, and Other contract insurance requirements).Assisting in performing the prequalification of Contractors and Consultants.Assisting in preparing Requests for Proposal and performing negotiations for agreements with contractors and consultants.Preparing tender evaluation reports and advising on the selection of tenderers.Supporting, as directed in the post, Contract administration services for Consultancy and Contractor agreements.Prepare payment certificates for Consultants, Contractors, and Suppliers.Providing pre- and post-contract Quantity Surveying Services for the portfolio or projects, including, without limitation, cost estimating, monthly accounts, review of cost and budget forecasts, value engineering, quantum analysis of claims and variation submissions, and final account settlement.Monitoring and ensuring project insurance policies are maintained in relation to project construction works (Professional Indemnity, Contractors All Risk, Third Party, and Other contract insurance requirements).Assisting in performing the prequalification of Contractors and Consultants.Assisting in preparing Requests for Proposal and performing negotiations for agreements with contractors and consultants.Preparing tender evaluation reports and advising on the selection of tenderers.Supporting, as directed in the post, Contract administration services for Consultancy and Contractor agreements.Prepare payment certificates for Consultants, Contractors, and Suppliers.

The HRBP oversees day-to-day HR operations at the assigned IKEA store, acting as a strategic partner and advisor to the Store Manager and Management Team. The role is crucial in aligning HR initiatives with business objectives to drive employee engagement, operational excellence, and organizational effectiveness. The HRBP implements HR strategies focused on talent development, workforce planning, performance management, and fostering a culture in line with IKEA values and business priorities.What You Will Do:Translate the IKEA People Strategy into a store-specific strategy aligned with Al Futtaim Retail People strategy.Design and recommend an organization structure for the store to ensure efficient performance.Accountable for the manpower cost and budget planning, ensuring effective utilization of resources.Conduct annual manpower budgeting exercises accurately and efficiently.Establish and maintain a values-driven store culture, supporting recruitment, development, and promotion.Partner with store leadership to identify talent needs and develop recruitment strategies.Support the hiring process to ensure the store is staffed with qualified and motivated coworkers.Manage both internal and external recruitment processes, ensuring alignment with values and culture fit.Act as a point of contact for coworker concerns and grievances, facilitating fair resolutions.Advise, coach, and mentor management on people-related issues.Ensure compliance with HR policies, local labor laws, and Group policies throughout the employee lifecycle.Guide store management in performance appraisal processes and mentor managers on enhancing leadership skills.Develop succession plans and support continuous improvement opportunities for coworkers.Collaborate on organizational changes for operational efficiency and coworker satisfaction.Lead change management and diversity, equity, and inclusion efforts on the store level.Develop initiatives to enhance employee engagement, recognition, and retention, including managing engagement surveys.

The Graphic Designer Group Leader at IKEA is responsible for securing graphic standards within the store in alignment with IKEA manuals. This role involves setting communication goals, leading sustainability initiatives, and ensuring all graphical elements support the brand's visual identity and pricing strategies. The leader will manage project planning and execution, maintain tool and material supplies with an environmental focus, and uphold operational standards by collaborating with associated teams like Visual Merchandising and Interior Design. A significant focus is placed on team development, safety training, succession planning, and employee engagement to drive store performance.What You Will Do:CommercialSet goals for store communication in collaboration with Com&In manager according to business calendar.Act as custodian for sustainability, customer guidance, and shopping methods in the store.Plan, implement, and follow up on all store projects based on Com&In team work briefs.Deliver high-quality graphic solutions throughout the store.Ensure graphic communication aligns with IKEA visual identity, trademark, and pricing guidelines according to manuals.Maintain expertise in software and hardware utilized for graphic communication production.Ensure tools and materials are supplied with environmental awareness.OperationalParticipate in other store projects such as rebuilding business areas based on feedback and performance metrics.Assist Visual Merchandisers and Interior Designers with store projects and activities as needed.People Management & DevelopmentCreate plans and goals to enhance team competency and foster a strong team environment.Ensure graphic designers receive necessary training in safety and security to prevent equipment-related accidents.Ensure graphic designers are trained and developed for store performance and succession planning.Participate in recruiting graphic designers and promptly fill vacancies with qualified candidates.Achieve positive results in employee surveys and address areas of dissatisfaction.Mentor one graphic designer to become a successor.

The Project Manager is responsible for planning, executing, and delivering projects within the Project Delivery Department, ensuring they meet agreed scope, schedule, cost, and quality standards. The Project Manager leads cross-functional teams, manages stakeholder expectations, mitigates risks, and ensures effective resource utilization to achieve strategic goals.What you will do:Define project scope, objectives, and deliverables aligned with business goals.Develop comprehensive project plans including timelines, resources, and risk management strategies.Lead project teams to deliver projects on time, within scope, and budget.Monitor progress, manage dependencies, and resolve issues promptly.Act as the primary point of contact for all stakeholders.Provide regular updates on project status, risks, and changes.Identify potential risks and implement mitigation plans.Escalate critical issues to senior management when necessary.Prepare and manage project budgets.Track costs and ensure financial compliance.Ensure deliverables meet agreed quality standards.Implement best practices and continuous improvement processes.Motivate and guide project team members.Assign tasks and monitor performance effectively.Adhere to organizational policies and regulatory requirements.Maintain accurate documentation for audits and reporting.

The Customer Services Assistant - Cashier is responsible for maintaining clean and orderly checkout areas while delivering exemplary customer service. This role entails managing various forms of payment, accurately computing and recording transactions, and ensuring adherence to financial SOPs to minimize losses. The position plays a critical role in enhancing customer satisfaction by addressing queries, minimizing checkout queues, and upholding the IKEA store and brand standards.What You Will Do:FinancialReceive payments by cash, check, credit cards, vouchers, or automatic debits, adhering to SOPs for cash handling.Compute and record transactions, ensuring 100% accuracy for all register transactions.Count and record the float before trading begins and upon close of trading.Handle cash and ensure the safe custody of collected cash.CustomersEnsure that company's customers are well-attended to, assuring their needs are satisfied.Work efficiently and effectively to minimize queues.Maintain clean and orderly checkout areas.Ensure and maintain an adequate stock of printed stationery at required stock level.Represent the IKEA brand at the required level.Maintain store standards to the required level.

Overview of the roleThe Finance Manager ensures compliance with accounting standards for Accounts Receivable, oversees the accuracy of revenue, debt provision, and billing entries, and coordinates with the shared services team for posting. The role involves monitoring Accounts Receivable balances, identifying discrepancies, reporting exceptions, and managing security deposit deviations, refunds, credit balances, and unit sale handovers.What you will doReview periodic invoicing and revised billing to CFC clients and tenants related to (rent & service charge)Review the monthly utilities invoicing to CFC clients and tenants.Review tenants’ sales against the audit certificates and calculate turnover.Review Property tax against property tax report and send to shared service team to book the property tax.Prepare all revenue accruals.Approving units’ clearance for unit sales handover and reconcile actual handed over units Vs. actual recognized revenue.Reconcile Lease contracts Vs recognized Revenue.Preparing and calculate post-dated cheques NPV and related Journal entries to be sent to shared service team for recording.Review system workflows (new leases, renewals, amendments, and terminations) and send comments to Financial Controller.Manage internal auditors and external auditors.Prepare and review on monthly basis the aging report, legal and critical cases’ provision for bad debt.Review intermediate accounts (i.e. tenant deposits - other debtor / unearned income / security deposit) for any required adjustments or booking.Respond to line manager’s special assignment.Respond to business and other departments queries and requests for invoices. Proformas invoices and E-invoices.Follow up , highlight and provide prompt solutions for any billing issues related to both ERP system and tax portal for uploading E-invoices.Conduct weekly, month-end, quarter-end and year-end meetings with shared service order to cash team to review closing tasks and ensure to maintain the monthly, quarter and year end closing group and local deadlines.

Full-Cycle Recruitment ManagementLead the end-to-end recruitment process, from sourcing to onboarding, ensuring efficiency and a best-in-class candidate experience.Implement recruitment best practices to enhance quality of hire and improve hiring outcomes.Talent Sourcing and Pipeline DevelopmentDeploy strategic sourcing methods to identify and attract diverse talent across key functions.Build and maintain talent pipelines for critical roles using market mapping and insights.Stay informed on industry benchmarks and emerging sourcing strategies to maintain competitiveness.Employer Brand & Candidate EngagementServe as a brand ambassador at recruitment events and professional forums.Contribute to the employer brand strategy, positioning the company as an employer of choice.Stakeholder Collaboration & CommunicationBuild trusted partnerships with hiring managers and HRBPs, providing strategic guidance on hiring plans.Ensure transparent and timely communication throughout the recruitment process.Data-Driven Talent DecisionsMonitor and analyze recruitment performance metrics for data-informed decision-making.Translate data insights into strategic recommendations to enhance recruitment efficiency.

Overview of the role:The primary focus of this role is to deal with customers and vendors in cash collections and cash payments with petty cash.   What you will do:    •    Receiving cash from customers and deposit them in bank on a daily basis•    Reconciling cashier’s cash balance vs. books on a daily basis•    Coordinate activities with Accounts Receivable and Payable regarding the relative cash movements•    Report cash collections•    Following up on cash paid from cashier’s fund and make the necessary reimbursement periodically Required skills to be successful:•    Communication skills •    Ability to work under pressure•    Proficiency with Microsoft Office•    Customer service skills

Overview of the roleSecure that the graphic standards * communication materials are implemented in the IKEA store in line with the IKEA manuals.What you will doOPERATIONALPlan and execute a high level of Graphic solutions by communicating IKEA product features and solutions in all in-store areas.Implement graphic communication (notice board, usage of IKEA furnishing in Offices, signage & Posters) to all sales support areas and non-customers’ areas in order to maintain the store in accordance to IKEA standards, so that the perception of visitors to those areas is as strong as in the store.Install IKEA Trade Name & Word mark & ensure they are properly projected and strictly observed as per the IKEA Trademark Manual and Company Policy document.Perform daily and weekly checks on implementation and application of graphic displays to ensure consistent standards and translations are correct (in line with IKEA visual identity. IKEA Trademark and IKEA pricing as described in the IKEA Manual).Work with Sales and in-store logistics by following the work brief process in planning and implementing graphic solutions to support the stores set sales targets and activity calendarCOMMERCIALPlan and execute any changes to graphic solutions as directed from GD Leader within the store so that they are in keeping with the store's current commercial calendar and activities.Develop a deep understanding and knowledge of Graphic Com-In related to IKEA manuals, proven ideas and guidelines (continual usages of toolbox for updates from IKEA Sweden) as set out by IKEA System B.V. in order to improve own skill base and competence (use yearly improvement plan set by Com-In Manager)Obtain a knowledge of competitors' activities, the local market and our customers (communication, marketing adverts and trends in graphic materials) in order to develop awareness of Ikea Customers with the store.

The Shopping Experience Group Leader contributes to an inspiring and enjoyable shopping experience for all visitors and customers by understanding their emotional needs and transforming them into effective commercial solutions.What you will doFinancialReceiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.Contribute to the creation of the country’s business plan.Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.Responsible for activity throughout the store.Responsible for IKEA Smaland operations.Responsible for information desk tasks.Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.CustomersSetting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.Develop and implementing relevant communication needed to support customers throughout the complete experienceSupport the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.Required Skills to be successfulExperience of working in a fast-paced and commercial environment.Experience of managing and developing a team, preferably in retail environment.Excellent communication skillsComputer Literate

We are currently seeking an experienced finance professional to join our Finance Shared Service Center in the capacity of Manager – R2R.Overview of the roleTo lead the health of the company’s balance sheet by ensuring thorough review of every balance sheet GL account and testing it through a substantiation process. Ensure accurate, reliable, and timely book closure every month. Support the audit process. Actively engage with stakeholders to drive ‘good health’ of the balance sheet in compliance with IFRS/IAS and the Al Futtaim Group (AFG) policies.What you will doGeneral Ledger reconciliations:Improve GL schedules (reconciliations) monthly.Engage with relevant stakeholders to gather information to ensure meaningful reconciliation of GL accounts.Provide actionable insights through schedules to pre-empt issues and take timely action to drive resolution of issues.Review trends, identify patterns & opportunities to strengthen controls.Standardize schedules and follow a quality review process.Leading with business unit finance teams to discuss findings from GL schedules.Follow IFRS/IAS and AFG policies in the accounting process.Monthly / Yearly books closing:Improve the accounting entries based on agreed principles and guidelines.Review recurring provision, accruals of expenses and amortization.Validate amortization and provision entries.Identify and review accounting entries that require reclassification. Post reclassification entries, cost allocations and any other entries required as per standard checklist.Lead timely support in preparation of financials and take ownership for delivery.Improve and control the checklists and ensure compliance.Review gaps in checklist and report new entries/edits to line manager.Submit relevant accounting information/data monthly, to facilitate AFG consolidation using the Business Planning and Consolidation (BPC) tool.Leading BSS BPC data for the entire Company handled by JH covering every single GL a/c, identify gaps, misses not limited to R2R but covering all Towers.Co-ordinate with external auditors and ensure timely submission of documentation and information.Intercompany accounts monitoring:Review related party accounts and identify mismatches.Produce actionable insights and share with stake holders.Engage with business unit finance teams to drive resolutions.

In this role, we are looking for someone who will support the Finance Control for our Real Estate Fixed Assets, playing a vital role in driving strategic decision-making for the company. The candidate will be responsible for overseeing all financial aspects of real estate development projects. The Candidate will partner with cross-functional teams, Regional Finance and Group Finance to ensure alignment with financial goals and objectives. The candidate will act as a business Co Pilot assisting the Financial Controller and relevant Asset Development Business Departments on the daily operations, decision making, strategic business planning, and monthly management meetings and business reviews.The ideal candidate would be commercially oriented, process-oriented, possess excellent staff & task managerial skills, natural leader, pay close attention to detail, ensure compliance with Laws and Policies and have analytical thinking skills. This includes close interactions with the leadership team on a continuous basis. Additionally, this role will require knowledge and experience of accounting standards, real estate operations, and Egypt real estate laws and guidelines.What you will do:Work with the various finance teams to deliver accurate monthly accounting close and balance sheet integrity through close monitoring and analysis of accounts.Compile monthly reporting packages to support CFC business reviews.Review monthly closing procedures and accrual bookings for accuracy (Pre-Close, During Close and Post-Close).Conduct and present a detailed financial analysis of the different Real Estate Development needs to ensure that any actions driven by the findings take place.Fixed Asset ManagementReview monthly closing procedures and accrual bookings for accuracy (Pre-Close, During Close and Post-Close).Ensure the accuracy and substantiation of fixed asset balances.Monitor project performance against approved budgets and identify potential variances.Capitalize completed fixed asset projects.Ensure compliance with fixed asset policies and procedures.Assist management with the handover of completed projects from asset development to asset management teams.Advise on CFC projects funding and establish control mechanism of cash flow.  Coordinate with Treasury on the management and operation of projects financing.Monitor the economy across the region with a focus on Egypt Real Estate Development and advise the business on updates, risks, and opportunities.Business SupportPrimary interface between Real Estate Development Business Teams, Local Finance team, Shared Services Finance, Regional Finance, Group Finance, Internal and External Audit, and internal management in managing CFC finance operations related to fixed assets.Support the finance improvement projects, particularly in relation to reporting automation, system implementation and process improvements.Review all the relevant internal notes, Purchase Requisitions, and request for approvals for Capital Expenditures and ensure that they are in line with the DOA and budgets.Ensure that all future development capital expenditures (Capex) are raised and requested through PMWeb.

The role centers on guaranteeing precise business reporting through month-end, quarter-end, and year-end closing procedures. This involves coordinating with departments, analyzing financial data for accuracy, and ensuring compliance with accounting standards during audits.What you will do:Ensures an accurate & timely month, quarter & year-end closing providing all necessary regular & irregular analysis.Maintaining the Chart of Accounts; ensuring adequate and proper classification among accounts’ groups.Prepare monthly management reports.Ensure a clean & timely year-end audit and assist with financial audits, prepare audit schedules, and interface with auditors.Responsible for preparing and distributing timely, accurate financial statements and all Analytical reports related and non-related to the financial statements.Participate in special projects, ERP implementation, system enhancements, or ad-hoc analyses as assigned.Ensure reconciliation of inter-company accounts and rectification of reconciling items.Ensure that all the financial transactions are properly accounted for in the General Ledger and the correct cost and profit centers.Handling intercompany cost allocations.Maintaining accurate revenue and cost recognition databases.Ensure all month-end entries are passed in the system like pre-payments, accruals, etc.Monitoring bookings of tax entries, especially VAT accounting.

What You Will Do:Split your time between Interior Design (ID) and Visual Merchandising (VM) tasks.Assist in creating functional and visually appealing spaces.Collaborate with the team to implement design concepts.Help set up new displays and rearrange existing ones.Conduct market research to stay updated on design trends.Contribute to in-store events and promotions.Ensure designs meet IKEA’s quality standards and brand guidelines.Provide input on improving store layout and customer flow.

We are currently seeking an experienced finance professional to join our Finance Shared Service Center team in the capacity of Accountant - Treasury Back Office.Overview of the roleHandling Day to day treasury back-office functions, including but not limited to bank reconciliations, KYC, cash management and other treasury operation requirements.What you will doAccrued interest accruals bookingLoan instalment repaymentBank reconciliationsPrepare KYC for all companiesBank charges bookingPrepare daily / weekly and monthly cash positionTime Deposits booking and related interest calculationMaintain good relationship with banksMonthly closing and reporting

Overview of the role: Back-office coordinates between Customers, Service Providers, Sales team and Resolution team to ensure last mile services and operations are handled, coordinated, tracked  and fulfilled on time and effeciently. The role of the back office is also to assist the last mile group leader for KPI related reports.What you will do:Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time.Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time    Last Mile KPIEnsuring delivery schedules are prepared and coordinated/handed over to the service providers as per agreed timeline and processes with Service Providers    Last Mile KPIEnsuring article received for delivery are checked, labelled and inventory is 100% correct before sending orders to loading bay    Last Mile KPIEnsures all necessary documents are attached to sales order and handed over to the service providers as per the agreed timeline of documents handover.    Last Mile KPIEnsuring completed shipments documents are with PODs (or has been digitally signed by customer) upon receiving from service providers. These should be immediately made available when required    Last Mile KPIEnsure that completed orders are cleared from the system by posting to COMPLETED as per the required timeline in SOP.    Last Mile KPIAssisting service providers for any aftersales and to collaborate with Resolution team for follow ups    Last Mile KPIAssisting Last Mile group leader in gathering data related to last mile and should be tracked and recorded for KPIs consistently    Last Mile KPIEnsures to follow up advance payment and check payment for affected orders from Cash Admin office to be cleared and released in a timely manner    Last Mile KPIEnsure orders sold from the store are consolidated with CU order to ensure one (1) delivery time (UAE market)    Last Mile KPISupport B2B projects with securing the teams with minimal effect to lead time.

Overview of the roleProvide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into IKEA Hotline, whether inquiries, suggestions or Complaints. Log all feedback onto CRM system and send necessary feedback to relevant Departments.What you will doCustomerAttends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.Route calls to relevant Departments and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management assistance.Enters feedback from all calls onto CRM system for building of knowledgebase.Generate daily Call Center reportsOperationalOperates the store paging and music system.Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposesDeals with internal operator issuesEnsure all system procedures are adhered to as per policy / procedureMakes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.

Overview of the role:The Sales Assistant is responsible for sales generation and delivering a positive customer experience, andfor a variety of operational duties as assigned by the store management team.What you will do:Store SafetyCreates a sparkling clean and organized environment by maintaining store standards and cleanliness.Excellent Customer ServiceCreates a positive first impression for the customer through an energetic attitude and adhering to the dress code.Greets customers immediately upon entering the store with a smile and sincere non-business-likegreeting.Provides customers with current relevant information about the product.Sincerely thank all customers for shopping as they exit the store and invite them back.QualityProvide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrapcleanliness, and attempt to add on to the sale.AdministrativeProvides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.Required Skills to be successfulExtensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.Sound in-depth knowledge of the market, brand positioning and trends.An understanding of the current economic situation impacts of potential threats and competitors.

Secure that the graphic standards that are implemented in the IKEA store are in line with the IKEA manuals.What you will do:Operational:Execute graphic solutions to communicate IKEA product features in-store, ensuring consistency with IKEA’s visual identity, trademark, and pricing.Perform regular checks on graphic displays to ensure accurate translations and standards.Implement graphic communication (e.g., signage, posters, office furnishings) in sales and non-customer areas to align with IKEA standards.Maintain brand identity, tone of voice, sustainability, and customer guidance in-store.Plan, implement, and follow up on store projects based on briefs from the Com&In team.Partner with the ComIn team to align with business and ComIn calendar.Commercial:Implement changes to graphic solutions in line with the commercial calendar and activities.Deepen knowledge of IKEA’s graphic communication standards and continuously improve skills.Stay informed on competitors’ activities, local market trends, and customer preferences to enhance store communications.Collaborate with the marketing team to deliver effective campaigns and activities.