Sales - Wholesale / Corporate Jobs in Egypt

Sales Associate - Strip Mall EG217PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Consumers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.- Basic numeracy, literacy, and verbal communication skills

PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Consumers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.- Basic numeracy, literacy, and verbal communication skills

Sales Associate - Abbas Al AkkadPURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Consumers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.- Basic numeracy, literacy, and verbal communication skillsAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.• COURAGE: Speak up when you see an opportunity; step up when you see a need..• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Senior Manager Key Accounts Levant & North AfricaPurpose & Overall Relevance for the Organisation :• To drive profitable and sustainable market share growth within the assigned Key Accounts whilst optimising our digital KPI s and respecting the adidas Group brand image.• Manage relationship with assigned Key Accounts.• Support and drive strategic category plans and drive sell-out within assigned Key Accounts and LENA marketplace.Key Responsibilities:• To represent the assigned account(s) and category(s) internally as an ambassador towards all functions and vice versa and help manage all interfaces• To Execute the GTM Strategy for Key Accounts and play a major role for the WHS excellence in LENA Markets• To understand the assigned accounts and categories and document this by Account Fact Books• To fulfil planned sales growth and sqm growth (share of voice) within the multi-branded environment• To support Senior Management in setting budgets & forecasts for customers, devise business plans, and develop account strategies for achieving brand objectives• To manage the account during sell-in meetings (range presentation) in collaboration with Brand and agree on sell-out support to grow the accounts• To monitor sell-out and the order book continuously and ensure on-time deliveries and proper replenishment; make sure that account marketing activation is linked for better sell-out instore• To develop ways to improve the customers turnover• To formulate trade investments (TI) and discuss accordingly with the key accounts; and frequent tracking of performance against different TI buckets.• To measure progress on own KPIs• To monitor and report on customers and competitors activities and propose/initiate/take actions• To provide realistic plans and forecasts on customer performance• Make recommendations to the Key Account Director on commercial opportunities at Market level on factual analysis, trends and needs.• Manage and track inventory levels within key accounts• Create and drive a high-performance culture across the Market by setting clear expectations and targets analysing partners performance and giving appropriate and prompt feedback.• Sales Data analysis, sell through, product replenishment, comp growth, store by store analysis where relevant.• Adhere to Global standards in collaboration with relevant support functions, customer service, trade marketing, account marketing, visual merchandising, training, and other related activities, and monitor/evaluate established processes to guarantee full compliance.• To visit customers and relevant markets/doors regularly respecting the store visit checklist/guidelines and conducting the store audits, ensuring continuous improvement of the store audit results• To ensure customer compliance with wholesale agreementsPurpose & Overall Relevance for the Organisation:To ensure a strong/leading brand positioning in LENA and net sales growth with accounts in LENA while respecting the image of the adidas brandsKPI s• Net Sales• Standard Margin• Profitability• OB Conversion• SWB & MWB• Range Efficiency• Sell outKnowledge, Skills and Abilities :• Proven experience in Planning, Selling and Negotiating• Strong communication skills: written, oral and presentation• Strong industry knowledge, Retail/Wholesale.• Strong cross functional experience across marketing and sales• In depth understanding of local markets consumers, accounts, economic environment and commercial needs• Strategy: ability to understand and implement strategy• Analytics: ability to analyse data to improve strategic decision making and implementation• Highly proficient on Microsoft Office tools, with emphasis on Excel, Powerpoint.Requisite Education and Experience / Minimum Qualifications:• 5-8 years experience within a Key Account Selling Environment• University Degree subject or relevant to industry experience• Proven sales experience ideally within the sport / retail sector

Sr. Sales Associate - Open Air MallPURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring, serving and selling to Consumers- Diligently executing store operations, with a special focus on selected areas- Contributing to a culture of consumer centricity within the store- Providing support and coach Retail ProfessionalsKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Know the store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)- Use seasonal product and Brand knowledge effectively during Consumer interactions- Communicate product features and benefits, and unique selling points clearly to address Consumer needs- Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers- Use all omnichannel related sales tools- Guide the consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately whilst adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members, and support others where needed- Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Customers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment- Basic numeracy, literacy and verbal communication skills

Sales Associate - One Kattameya 2PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES-Not ApplicableKEY RELATIONSHIPS-Consumers-Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE-Retail Professional CompetenciesMINIMUM QUALIFICATIONS-Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.-Basic numeracy, literacy, and verbal communication skills

Sales Associate - Open Air 1PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Consumers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.- Basic numeracy, literacy, and verbal communication skills

Sales Associate - Open Air 2PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES- Not ApplicableKEY RELATIONSHIPS- Consumers- Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE- Retail Professional CompetenciesMINIMUM QUALIFICATIONS- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.- Basic numeracy, literacy, and verbal communication skills

PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for allAUTHORITIES-Not ApplicableKEY RELATIONSHIPS-Consumers-Peers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE-Retail Professional CompetenciesMINIMUM QUALIFICATIONS-Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.-Basic numeracy, literacy, and verbal communication skills

PURPOSE & IMPACT ON ORGANIZATIONYou contribute to the store sales and adidas profit targets by:- Passionately inspiring and serving and selling to our consumers- Diligently executing store operations- Contributing to a culture of consumer centricity within the storeKEY RESPONSIBILITIES- Actively connect and engage with consumers entering the store- Be aware of store KPI's (key performance indicators) and contribute to store sales- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards- Be a Brand advocate, consistently exhibiting our 6 Values- Use seasonal product and Brand knowledge effectively during consumer interactions- Communicate product features and benefits, and unique selling points clearly to address consumer needs- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience- Be aware of all omnichannel related sales tools- Guide our Consumers through the digital touchpoints in the store- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor- Complete sales transactions quickly and accurately while adhering to cash protection procedures- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty- Minimize loss in the stockroom and the sales floor- Perform all store operations in a safe, effective, and efficient manner- Comply with all operational policies and procedures- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards- Know the store KPIs and how you personally contribute to them- Plays a role in maximizing sales and minimizing loss- Keeps an up-to-date awareness of our competitors- Offers suggestions and ideas on how to improve operations and processes- Collaborate productively and respectfully with team members- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance- Seek coaching and learning opportunities to continually improve performance- Complete all applicable training programs and effectively apply the learning on the job- Seek coaching and learning opportunities to continually improve performance- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all

Senior Specialist Customer Service (B2B & Fashion Accounts)Purpose & Overall Relevance for the Organisation:This diverse role will be responsible for a variety of commercial services primarily managing regional partners portfolio (sample: B2B partners, Fashion Accounts ..etc) from order to cash cycle with excellent sales and operational planning.Key Responsibilities:• Excellent sales and operational planning capabilities.• Ensure timely and accurate order entry and release of orders for processing.• Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.• Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.• Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing.• Support business on delivery of sales and financial targets and objectives.• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.• Work towards both independent and team KPI s to improve business standards, service levels and financial results.• Build constructive relationship with the customers and enhance the customer satisfaction.• Develop and review reports relating to order book KPI s and transactional activities of the team.KPI s:• Speed of execution.• Customer satisfaction and engagement• Customer Service Excellence.• CS SLA & Blueprints.• Process enhancements & efficiencies.• Report enhancements.Key Relationships:• Customers.• Sales Team.• SCM (Operations, Purchasing, OBF ).• Finance Team.• Marketing Team.• External Stakeholders (Forwarders, Banks ).Knowledge, Skills and Abilities :• A strong customer service focus.• Excellent knowledge of Supply Chain and/or Logistics.• A high level of problem solving ability.• Superior attention to detail and accuracy.• Excellent communication skills and a proven ability to develop long lasting relationships.• Experience in working under pressure to meet deadlines and conflicting priorities.• Strong Microsoft Office skills are essential.• Strong ERP/SAP knowledge an added advantage.• Team player with high planning, organizing and reporting abilities.• Fluency in Arabic is a must.• French speaking is an added advantage.Requisite Education and Experience / Minimum Qualifications:• University degree in Business and administration, Supply Chain or Logistics.• Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics .