Sr. Sales Associate - Open Air Mall PURPOSE & IMPACT ON ORGANIZATION You contribute to the store sales and adidas profit targets by: - Passionately inspiring, serving and selling to Consumers - Diligently executing store operations, with a special focus on selected areas - Contributing to a culture of consumer centricity within the store - Providing support and coach Retail Professionals KEY RESPONSIBILITIES - Actively connect and engage with consumers entering the store - Know the store KPI's (key performance indicators) and contribute to store sales - Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards - Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity) - Use seasonal product and Brand knowledge effectively during Consumer interactions - Communicate product features and benefits, and unique selling points clearly to address Consumer needs - Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers - Use all omnichannel related sales tools - Guide the consumers through the digital touchpoints in the store - Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor - Complete sales transactions quickly and accurately whilst adhering to cash protection procedures - Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty - Minimize loss in the stockroom and the sales floor - Perform all store operations in a safe, effective, and efficient manner - Comply with all operational policies and procedures - Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard - Know the store KPIs and how you personally contribute to them - Plays a role in maximizing sales and minimizing loss - Keeps an up-to-date awareness of our competitors - Offers suggestions and ideas on how to improve operations and processes - Collaborate productively and respectfully with team members, and support others where needed - Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance - Seek coaching and learning opportunities to continually improve performance - Complete all applicable training programs and effectively apply the learning on the job - Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for all AUTHORITIES - Not Applicable KEY RELATIONSHIPS - Customers - Peers and Supervisor KNOWLEDGE, CAPABILITIES AND EXPERIENCE - Retail Professional Competencies MINIMUM QUALIFICATIONS - Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment - Basic numeracy, literacy and verbal communication skills
