Full-time Jobs in Egypt

1. Advanced Technical Expertise & Resolution Tier 2/Advanced Troubleshooting: Act as the advanced point of escalation for complex incidents that cannot be resolved by L1/ Junior teams. This requires deep, high-level knowledge of the application's code, architecture, and integrated systems. Deep Root Cause Analysis (RCA): Lead the investigation and resolution of systemic production issues. This includes examining database performance, complex application logs, network traffic, and code logic to identify underlying flaws. Data Integrity Management: Execute complex SQL queries or database changes (under strict change control) to correct critical data issues and maintain the integrity of production data. System Health Optimization: Proactively identify performance bottlenecks and architectural weaknesses. Develop and implement monitoring alerts, dashboards, and automated maintenance scripts to prevent future outages. 2. Leadership and Mentorship Mentorship and Coaching: Provide technical guidance, training, and one-on-one coaching to junior support team members (L1) to increase their technical competency and ability to resolve common issues. Knowledge Transfer: Drive the creation and maintenance of high-quality knowledge base articles and runbooks for the entire team, ensuring standardized and efficient resolution procedures. Major Incident Management: Take the lead in coordinating response efforts during major system outages (High Priority/Severity 1 incidents), acting as the communication bridge between executives, support staff, and development teams. 3. Strategic Operations and Process Improvement Service Improvement: Lead initiatives to improve support processes, reduce recurring incidents, and drive down overall ticket volume by analyzing trends and identifying automation opportunities. Change Management: Review and approve production changes and deployment plans (patches, new releases) to ensure they follow operational standards and minimize risk to the production environment. SLA Ownership: Monitor and report on key metrics (e.g., Mean Time To Resolve - MTTR, First Call Resolution - FCR) and propose strategic changes to meet or exceed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Operational Readiness: Ensure that new applications or features released by the development team are fully supported (documentation, monitoring, and training are complete) before they enter production. Implementation Management: Act as the Subject Matter Expert (SME) during new application or major feature rollouts. Ensure the operational environment (support model, monitoring, deployment pipelines) is ready. 4. Interface with Development and Business Feature Advocacy: Proactively document common user experience issues and suggest functional improvements or minor code changes directly to the development team (acting as a proxy for the user). Requirements Feedback: Provide technical insights and operational constraints during the planning and requirements-gathering phases of new projects. Vendor Management: For third-party applications, manage the relationship with the vendor's support team to ensure timely and effective resolution of escalated issues. Ticketing Systems: Proficiency with help desk software (Spiceworks). Microsoft 365 package: Proficiency with Microsoft 365 software (Power App Power Automate Forms Lists etc...) Education Software: Preferred to have knowledge of the education sector software like (Moodle D2l InfoCampus etc..). Advanced SQL: Expert proficiency in writing and optimizing complex queries, stored procedures, functions, and views for deep data analysis, performance tuning, and data manipulation. Database Administration: Experience with database server management (e.g., MS SQL Server, MySQL) including monitoring, backup/recovery processes, capacity planning, and managing security permissions. Performance Tuning: Ability to identify and resolve database bottlenecks such as slow-running queries, poorly constructed indexes, and high memory or CPU usage. Website: knowledge of WordPress CSS and able to support building or editing the Universities websites. Scripting Languages: Proficiency in a practical scripting language like Python, HTML, PHP, (Shell), or PowerShell to develop utilities, automate routine checks, create automated self-healing solutions, and handle mass data updates. Soft Skills: High level of patience, and clarity in communicating with users.

Posted 2 months ago

Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll: Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. Become a product pro, mastering the ins and outs of the latest trends. Troubleshoot issues with patience and a can-do attitude. Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicators ( KPIs ) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Offer additional products and/or services. Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!

Posted 2 months ago

• Development and maintenance of Oracle Fusion Data Intelligent building data models, reports and dashboards, end user training and support, manage data model, data pipelines, security and perform any customizations.• Lead and own all technical aspects of FDI ERP/HCM/SCM implementations and/or customizations including data migrations, data quality, systems integrations, 3rd party applications, and custom development.• Managing users, groups, application roles and data access in FDI environment, customizing as per business needs.• Participation in each phase of FDI ERP/HCM/SCM modules (e.g., requirements gathering, planning analysis design, architect build deploy, support).• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement).• Define, communicate, and manage a change management (release) process to develop and implement new application/code and updates to existing application/code.• Design and implement data models and schemas to support analytical reporting requirements.• Implement and enforce security policies, access controls, and data privacy regulations within the Oracle Fusion Analytics data warehouse environment. Monitor user access and permissions to ensure compliance with organizational policies.• Monitor and optimize the performance of the Oracle FDI, including database queries, data pipelines, and system resources. Identify and address performance bottlenecks and optimization opportunities.

Posted 2 months ago

Provide day-to-day functional support for Oracle Fusion Payroll and other HCM modules, including Core HR, Absences.Troubleshoot and resolve user issues related to payroll processing, system configuration, and data integrity.Log, manage, and track Oracle Support Service Requests (SRs) for complex issues.Perform root cause analysis to identify and address underlying problems.Configure and maintain payroll elements, fast formulas, balance definitions, and payroll process flows to ensure accuracy and compliance with UAE legislation.Assist in testing and validating quarterly updates, patches, and new feature rollouts.Support data loads and conversions using tools such as HCM Data Loader (HDL) and Spreadsheet Loaders.Create and maintain operational documentation, including support processes, issue resolution steps, and system configurations.Collaborate with HR, Finance, and IT teams to ensure seamless integration and process efficiency.Generate reports and dashboards using Oracle Transactional Business Intelligence (OTBI) and BI Publisher to support HR analytics and reporting needs.Conduct end-user training sessions and provide guidance to ensure effective use of the payroll module.Advise on best practices for cloud processes, configuration options, and payroll compliance within the UAE.Qualifications and SkillsExperience: 4–10 years of hands-on experience in Oracle Fusion Cloud HCM with a focus on support or implementation.Education: Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.Module Expertise: Strong knowledge of Oracle Fusion HCM modules, particularly Payroll, Core HR, and Absence Management.UAE Localization: Proven experience supporting Oracle Fusion Payroll in compliance with UAE labor laws, including WPS, gratuity, and leave calculations.Technical Skills: Hands-on experience with Fast Formulas, HDL, HSDL, BI Publisher, and OTBI reporting.Problem-Solving: Strong analytical and problem-solving skills with the ability to perform root cause analysis and deliver timely resolutions.Communication: Excellent communication, interpersonal, and documentation skills.Certifications: Oracle HCM Cloud certification is preferred but not mandatory.Attributes: Highly organized, proactive, and adaptable with a strong customer-service orientation.

Posted 2 months ago