SCOPE : To take 100% responsibility to manage a successful spa via leading the spa team effectively to deliver and exceed the guests expectations and maximize profitability in accordance with spa vision, core values and all related brand standards, procedures & policies. MAIN RESPONSIBILITIESOperating: To perform treatments To oversee the spa have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Spa. Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. Actively contributing in and directing all meetings as necessary. Take responsibility for ensuring maximized booking & service delivery of guest journey by concierges & therapists from beginning to end. Take full responsibility for reviewing all suggestions and comments from staff and guests and making necessary adjustments. Full responsibility for monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager. To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. To maintain and update equipment, product, service and standards as required. To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximized. To ensure that a high standard of cleanliness is maintained throughout the facility at all times. Finance To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity program. To put the forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands. Recruitment and Training To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. To be responsible for instigating progressive, professional and well-organized training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements. Supervise spa therapists, concierges & attendants, answering queries and identify training needs. Develop the therapists roster and assist the concierges with the appointment schedule. Ensure the spa s operating procedures and policy manuals are implemented and updated as required and assist with the development and updating of the spa menu. Reporting Responsible for tracking developing statistical reporting. Keeping accurate and up-to-date records and statistics on the spa employees. Purchasing: Will take full responsibility to monitor operating supplies for the spa department and to generate necessary purchase requisitions.

The overall scope of the Marketing Manager is to assist the Director of Sales & Marketing to position and promote XYZ hotel and its outlets as the market leader through Marketing activities as well as to ensure compliance with the brand Kempinski. Under the supervision of the Director of Sales & Marketing create the hotel media and marketing plan. Implement media and marketing plan and coordinate with agencies. Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable). Play a significant role in developing the hotel Marketing budget and maintain budget control. Under the guidance of the Director of Sales & Marketing create and implement all Marketing activities, including but not limited to:Creation and print of collateralPromotions and packagesAdvertisingMarket analysisPhoto-shootings Plan, coordinate and implement direct marketing, both on- and offline. Maintain guest database for mailings. Liaise with F&B department to promote F&B outlets. Create, coordinate and maintain give-aways and collateral. Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo). Provide content and images for websites according to Corporate Identity. Ensure content and photography of 3rd party websites is maintained. Ensure compliance with Corporate Identity guidelines. Act as brand custodian for hotel and Kempinski brand. Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before the advertising agency or printer proceeds. Attend to and deliver all requirements of Corporate Marketing within the given deadlines. Coordinate between the hotel and Corporate Marketing and agencies whenever necessary. Maintain updates of Corporate Marketing guidelines and inform colleagues. Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers. Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists. Proactively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business. Contribute to my.kempinski to share best Marketing practices, the best practices can be collateral, successful promotions, outlet launches etc, this provides a channel for inter-hotel learning and also creates motivation. Conduct competition checks, benchmarking and follow up on market trends on a regular basis. Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing. Follow the sales and marketing results and propose corrective actions if needed. Take part in sales and marketing training programmes. Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel. Provide administrate support for the Marketing office in the absence of a coordinator. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.