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Government Affairs Advisor | Group Legal | Corporate Services
We are currently seeking an experienced legal professional to join our Group Legal Team in the capacity of Government Affairs Advisor.Overview of the roleSupports the organization navigate legal frameworks, anticipate changes in policy and shape regulations before the governmental entities.What you will doManage the commercial registration and multi business incorporation including all aspects of business licensing practices and government registration.Perform the trade licenses issuances, renewals, liquidation and execute all type of licensing amendments required as per group legal directions.Perform the process of obtaining various governmental approvals/permits to ensure timely completion that supports business operations and legal compliance with government legislation. This includes executing e-smart services and use of online portals to provide efficient and streamlined governmental services.Process the operations and facilitate the issuance of approvals for running various marketing campaigns and store promotions including the shopping mall events and seasonal festivals.Engage and collaborate with the business units across the group in developing a strategic plan for business incorporation, closure, commercial acquisitions and business expansions.Develop and maintain a strategic working relationships and network of contacts with the government bodies and authorities.Lobby with the governmental entities either related to the new authorities or the local units. i.e. civil defense, New Cairo authority, Industrial development authority, etc.Extracting, real estate certificates for Al-Futtaim properties.Handling the extraction and the renewal of the exportation cards.Handling the extraction and the renewal of the industrial registries
Posted a year ago
Finance Manager - Fixed Assets | Real Estate | Shared Services
In this role, we are looking for someone who will support the Finance Control for our Real Estate Fixed Assets, playing a vital role in driving strategic decision-making for the company. The candidate will be responsible for overseeing all financial aspects of real estate development projects. The Candidate will partner with cross-functional teams, Regional Finance and Group Finance to ensure alignment with financial goals and objectives. The candidate will act as a business Co Pilot assisting the Financial Controller and relevant Asset Development Business Departments on the daily operations, decision making, strategic business planning, and monthly management meetings and business reviews.The ideal candidate would be commercially oriented, process-oriented, possess excellent staff & task managerial skills, natural leader, pay close attention to detail, ensure compliance with Laws and Policies and have analytical thinking skills. This includes close interactions with the leadership team on a continuous basis. Additionally, this role will require knowledge and experience of accounting standards, real estate operations, and Egypt real estate laws and guidelines.What you will do:Work with the various finance teams to deliver accurate monthly accounting close and balance sheet integrity through close monitoring and analysis of accounts.Compile monthly reporting packages to support CFC business reviews.Review monthly closing procedures and accrual bookings for accuracy (Pre-Close, During Close and Post-Close).Conduct and present a detailed financial analysis of the different Real Estate Development needs to ensure that any actions driven by the findings take place.Fixed Asset ManagementReview monthly closing procedures and accrual bookings for accuracy (Pre-Close, During Close and Post-Close).Ensure the accuracy and substantiation of fixed asset balances.Monitor project performance against approved budgets and identify potential variances.Capitalize completed fixed asset projects.Ensure compliance with fixed asset policies and procedures.Assist management with the handover of completed projects from asset development to asset management teams.Advise on CFC projects funding and establish control mechanism of cash flow. Coordinate with Treasury on the management and operation of projects financing.Monitor the economy across the region with a focus on Egypt Real Estate Development and advise the business on updates, risks, and opportunities.Business SupportPrimary interface between Real Estate Development Business Teams, Local Finance team, Shared Services Finance, Regional Finance, Group Finance, Internal and External Audit, and internal management in managing CFC finance operations related to fixed assets.Support the finance improvement projects, particularly in relation to reporting automation, system implementation and process improvements.Review all the relevant internal notes, Purchase Requisitions, and request for approvals for Capital Expenditures and ensure that they are in line with the DOA and budgets.Ensure that all future development capital expenditures (Capex) are raised and requested through PMWeb.
Assistant Manager - Tenants Relations | Real Estate | Asset Management
The role will ensure that all Cairo Festival Centre tenants adhere to Al-Futtaim Group’s retail standards by conducting assessments, providing guidance, and enabling compliance. It will focus on enhancing tenant performance, driving operational efficiencies, and improving customer experience. By tracking KPIs, the role aims to deliver measurable improvements in commercial value and tenant success.What you will doManage the adherence of all tenants to industry standards and business compliance requirements as specified and directed by Al-Futtaim Trading Company (AFTC).Manage internal and external client expectations, demonstrating evidence of increased commercial value and performance.Identify retail learning and development needs within Cairo Festival Centre (CFC) and provide innovative solutions to create competitive advantages.Maintain systems for collating and reporting on retail development and performance.Maintain a consistent interface with the AFTC Retail Academy to align training and development initiatives.Collaborate with relevant departments to enhance tenant sales and performance by building strategic partnerships.Work closely with the Tenant Relations Admin to ensure all tenant issues are resolved promptly and in line with Al-Futtaim business standards.Ensure the Tenant Manual and Mall contact list are up to date and accessible to all relevant stakeholders.Oversee the distribution of memos and communications from Mall Management, ensuring alignment with Al-Futtaim standards and timely delivery.Develop, utilize, and analyze sales reports to provide an overview of mall performance and key performance indicators (KPIs).
Sales Representative | IKEA | Mall of Arabia | Egypt
To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.What you will do:Conduct a daily detailed inspection of his assigned area to review the availability and positioning of price labels, product information tags and other communication media.Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.Coordinate with Procurement Executive for information pertaining to stocks in his assigned area.Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values.Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.Understand and determine the customers’ requirements, to prepare a pro forma invoice.Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.Suggest means of improving sales to the supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action.Maintain a full display of products via merchandising methods as laid down by the company.Be an ‘expert’ on the product range within HFB.Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly.Be up to date with changes in the company’s products range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range.
Shopping Experience Assistant | IKEA | Mall of Arabia
Provide excellent Customer Service in Play Facility – Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner.What you will do:Greets and welcomes mothers/guardians with their children on arrival at Smaland.Ensure the Smaland admission policy is explained in a friendly and professional manner.Entertain children with agreed activities based on Commercial Calendar.Ensure the Childs safety is their main priority while they are in SmalandMakes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.Handles routine customer complaints promptly and courteously.Provides a safe environment for children within the area.Be ready to rotate and work at Information desk to greet customers and address all incoming inquiries.Ensure all system and emergency procedures are adhered to as per policy / procedureBriefs the Duty Manager on complaints that require management assistance.Ensure all emergency procedures are adhered to.
Finance Manager - Accounts Recievable | Real Estate | Shared Services
The Finance Manager ensures compliance with accounting standards for Accounts Receivable, oversees the accuracy of revenue, debt provision, and billing entries, and coordinates with the shared services team for posting. The role involves monitoring Accounts Receivable balances, identifying discrepancies, reporting exceptions, and managing security deposit deviations, refunds, credit balances, and unit sale handovers.What you will doReview periodic invoicing and revised billing to CFC clients and tenants related to (rent & service charge)Review the monthly utilities invoicing to CFC clients and tenants.Review tenants’ sales against the audit certificates and calculate turnover.Review Property tax against property tax report and send to shared service team to book the property tax.Prepare all revenue accruals.Approving units’ clearance for unit sales handover and reconcile actual handed over units Vs. actual recognized revenue.Reconcile Lease contracts Vs recognized Revenue.Preparing and calculate post-dated cheques NPV and related Journal entries to be sent to shared service team for recording.Review system workflows (new leases, renewals, amendments, and terminations) and send comments to Financial Controller.Manage internal auditors and external auditors.Prepare and review on monthly basis the aging report, legal and critical cases’ provision for bad debt.Review intermediate accounts (i.e. tenant deposits - other debtor / unearned income / security deposit) for any required adjustments or booking.Respond to line manager’s special assignment.Respond to business and other departments queries and requests for invoices. Proformas invoices and E-invoices.Follow up , highlight and provide prompt solutions for any billing issues related to both ERP system and tax portal for uploading E-invoices.Conduct weekly, month-end, quarter-end and year-end meetings with shared service order to cash team to review closing tasks and ensure to maintain the monthly, quarter and year end closing group and local deadlines.
Head Of Financial Planning & Analysis | Real Estate | Shared Services
This role will lead the FP&A function, playing a vital role in driving strategic decision-making for the company. The candidate will be responsible for the entire financial planning and analysis cycle, from budgeting and forecasting to reporting and analysis. The Candidate will partner with cross-functional teams, Regional Finance and Group Finance to ensure alignment with financial goals and objectives. The candidate will act as a business Co Pilot assisting the CFC Real Estates heads on the daily operations, decision making, strategic business planning, and monthly management meetings and business reviews.What you will do• Work with the local financial controlling to deliver accurate monthly accounting close and balance sheet integrity through close monitoring and analysis of accounts. • Compile monthly reporting packages to support CFC business reviews.• Review monthly closing procedures and accrual bookings for accuracy (Pre-Close, During Close and Post-Close)• Conduct and present a detailed financial analysis of the different financial cycles (i.e. sales, leasing, working capital, loans,..etc) to the senior leadership and ensure that any actions driven by the findings take place. • Advise on CFC projects funding and establish control mechanism of cash flow. Lead coordination with Treasury on the management and operation of projects financing.• Lead the development of the annual budget, including the P&L, balance sheet, and 5 Year strategic plan.• Prepare rolling forecasts for projects, incorporating new information and adjustments as needed.• Develop cash flow forecasts for the entire project, reflecting surpluses or funding needs based on the development plan.• Co-pilot the Financial strategic direction of the CFC business through monthly review and variance reporting and improvement initiatives.• Monitor the economy across the region with a focus on Egypt retail, residential and commercial properties and advise the portfolio heads on updates, risks and opportunities.• Develop reports and schedules as required for external and internal purposes to ensure that any business decision is backed up with the right financial data.• Implement and maintain budgetary controls over operating expenses and capital expenditures.• Review all the Lease Agreement Forms (LAFs) from a business and financial perspective. Conduct detailed analysis of mall lease revenue and debtors reports.• Primary interface between CFC Business Teams, Local Finance team, Shared Services Finance, Regional Finance, Group Finance, Internal and External Audit, and internal management in managing CFC finance operations and financial reporting. • Lead the finance improvement projects, particularly in relation to reporting automation, system implementation and process improvements.
Customer Service Assistant - Call Center
Tenant Coordinator - MEP | Real Estate | Asset Management
To act on behalf of the Landlord as his representative to coordinate the Tenant's designs and technical review for the MEP works and fit out to ensure compliance with the Landlord's specifications, design guidelines, and lease requirements so the Tenant opens on the required opening date.What you will do:Providing site survey for preparing the electromechanical LODs for the new commercial accounts in Business Park buildings.Ensure the handover to the Tenants is as per the Lease agreement. Handover allocated units to Tenants upon the nominated access date.Provide the required site review on behalf of the Landlord to ensure that the fitting-out process for commercial units is executed according to the design approved by the Landlord.Monitor construction progress and provide the required site survey for inspecting the MEP items in residential and commercial units to insure the units’ handover on time.Receive and attend to queries from tenants and their consultants concerning specification utilities available routing of services etc.
Graphic Designer | Retail | IKEA Mall of Arabia
Secure that the graphic standards * communication materials are implemented in the IKEA store in line with the IKEA manuals.What you will doOPERATIONALPlan and execute a high level of Graphic solutions by communicating IKEA product features and solutions in all in-store areas.Implement graphic communication (notice board, usage of IKEA furnishing in Offices, signage & Posters) to all sales support areas and non-customers’ areas in order to maintain the store in accordance to IKEA standards, so that the perception of visitors to those areas is as strong as in the store.Install IKEA Trade Name & Word mark & ensure they are properly projected and strictly observed as per the IKEA Trademark Manual and Company Policy document.Perform daily and weekly checks on implementation and application of graphic displays to ensure consistent standards and translations are correct (in line with IKEA visual identity. IKEA Trademark and IKEA pricing as described in the IKEA Manual).Work with Sales and in-store logistics by following the work brief process in planning and implementing graphic solutions to support the stores set sales targets and activity calendarCOMMERCIALPlan and execute any changes to graphic solutions as directed from GD Leader within the store so that they are in keeping with the store's current commercial calendar and activities.Develop a deep understanding and knowledge of Graphic Com-In related to IKEA manuals, proven ideas and guidelines (continual usages of toolbox for updates from IKEA Sweden) as set out by IKEA System B.V. in order to improve own skill base and competence (use yearly improvement plan set by Com-In Manager)Obtain a knowledge of competitors' activities, the local market and our customers (communication, marketing adverts and trends in graphic materials) in order to develop awareness of Ikea Customers with the store.
Tenant Coordinator - Architect | Real Estate | Asset Management
The Tenant Coordinator is responsible for independently managing tenant fit-outs, ensuring compliance with developer specifications, and maintaining community standards. This role involves taking ownership of specific tasks related to the operational management of residential properties, ensuring smooth tenant coordination, and contributing to the overall performance and satisfaction of the community.What you will do:Manage & follow up the handover process for sold units, performing snagging and de-snagging activities in compliance with contractual obligations.Oversee the quality and standards of maintenance activities within the community, ensuring timely resolutions and proper implementation of preventive maintenance plans.Ensure that tenants follow community guidelines and fit-out regulations during the move-in or renovation process, addressing any violations and coordinating necessary action.Manage enhancement projects for properties and the surrounding community, ensuring improvements are made according to plan, on time, and aligned with the overall operational goals.Prepare and submit detailed reports on property performance, maintenance activities, and community services, ensuring timely and accurate communication of key insights.
HR Executive | Corporate Services | Cairo
The HR Executive will support the HR personnel & payroll process and ensure all the government relations procedures and process are properly carried out within Al Futtaim Group.What you will doCoordinate and manage the end-to-end offboarding process for departing employees, ensuring compliance with company policies and local regulations.Maintain accurate records of offboarding activities, including the return of company assets, access revocation, and necessary paperwork.Ensures maintenance of all relevant HR related data is correct and complete. Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines.Performs country specific Data consistency check. Ensures all People Service Delivery performance metrics and KPIs are met.Resolves People Services related queries and issues within the standard established time frames raised by various stakeholders, incl. employees. Review, balance.Close collaboration with country HR partners to manage operation inquiries, escalations, and stakeholder management. Provides regular training to new and established stakeholders on the use of the People Services system. Update and maintain employee’s personnel files, database in hard & soft.Extracts regular and ad hoc reports needed for HRSS upon request and get support from reporting team when needed and contribute to support projects in scope for HRSS. Perform other tasks as assigned by Line Manager.Prepare all social insurance forms monthly, Form 1 & 6 and submit Form 2 to the government as per the yearly practice.Responsible for all requests received from the employee related to social insurance updates.Validate all actions done by the social insurance consultant and make sure they follow the SLA and conduct regular audit.Leading the yearly file audit conducted by the social insurance consultant and providing analysis and action required. Generate monthly report to review HC VS social insurance records.Update and maintain employee’s personnel files, database in hard & soft copies and generate monthly reports for the insured employees to ensure a workflow in accordance with the Egyptian labor law.
Swedish Food Market Bistro Assistant | IKEA | Egypt | Mall of Arabia
To support IKEA FOOD in driving Swedish Food Market sales through effective selling and merchandising skills in a fast, friendly and efficient way, thus strengthening the IKEA store’s position as the best home furnishing store in the local market.What you will do:Implement and monitor SFM Activities in the Store Commercial Calendar.Ensure that all SFM articles are merchandised and presented according to IKEA standards and is properly labelled and priceEnsure that Swedish Food Market is ready before the store opens.Conducts monthly stock take and facilitate inventory control of all Swedish Food Market articles around IKEA FOOD and the IKEA storeEnsure that guidelines on Swedish Food Market operation and commercial growth review is adhered toEnsure that all operational checklists is done as scheduled and required action plan is implemented and followed-up in a timely manner.Contribute to an environment where the IKEA culture is strong and living reality embraces the diversity of co-workers and customersMake use of available resources to educate self on IKEA FOOD products, services and sales strategies
Cashier- IFB | IKEA | Cairo Festival City
To support IKEA FOOD in driving IFB sales through effective selling and merchandising skills in a fast, friendly and efficient way, thus strengthening the IKEA stores position as the best home furnishing store in the local market. Operate a cash register, maintain clean and orderly checkout areas whilst serving customers with great Customer Service skills. Follow SOPs including counting and recording the float before trading begins and upon close of trading in order to reduce losses.What you will do:Implement and monitor IFB activities in the Store Commercial Calendar, ensuring proper merchandising, pricing, and labeling as per IKEA standards.Ensure IFB units are ready before store opening, conduct monthly stock takes, and manage inventory control across IKEA FOOD and the store.Adhere to IFB operation guidelines, complete operational checklists on schedule, and implement necessary action plans.Deliver excellent customer service, ensuring a clean, welcoming environment and efficient cashiering methods.Engage with customers, listen to their feedback, and act on their needs to enhance the shopping experience.Handle cash transactions accurately, following SOPs for payments, cash handling, and reconciliation.Maintain stock levels for printed stationery and ensure food safety compliance with national legislation.Collaborate with the Chef to enhance production knowledge and participate in relevant training sessions.Support incident management, ensuring the team is prepared for emergencies and follows up on investigations.Contribute to store success by driving sales growth, ensuring guest satisfaction, and achieving KPIs.
Tires Retail Sales Manager | Al-Futtaim Automotive
The primary focus of this role is to drive the achievement of set targets of revenue, gross margin, and branches profit and loss while managing the overall tires sales performance to consistently deliver seamless customer experience.What you will do:• Establish optimal tires retail customer service setup with the network and relevant stakeholders• Enhance the tires value chain by researching and implementing new products and services• Ensure and monitor optimal capacity of resources within the sales team and distribution channels• Ensure compliance with all local government regulations and principal policies and procedures to minimize operational risk• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates• Analyse customer feedback to identify areas for improvement• Effectively manage stakeholders and resolve issues through regular communication• Submit accurate weekly sales forecasts for management reporting• Plan, design and promote seasonal marketing campaigns at least twice a year to accelerate sales of a particular product• Identify and arrange for tires to be released along with a new model to capitalise on the normal demand for new vehicles• Work closely with the Inventory control manager to maintain optimum stocks at branch level to minimise lost sales due to non-availability of sizes• Handle all external and internal dealers/customer queries in a timely manner• Make frequent trips at least once every quarter to all • Work closely with all concerned principal representatives periodically to launch seasonal campaigns and effectively handle all product, stock, technical related matters and disseminate information with all sales and after sales staff• Monitor and achieve the manufacturer set target on tires sale through proper coordination• Job holder keeps vigilance on the local market for competitors on the products available and pricing and discuss the impact and re-evaluate the strategy if required to remain competitive in the tires market• Identify, liaise with vendors, determine financial viability and launch new tires to meet the customer varied needs and maximise financial profitability• Evaluate technically the quality and reliability of such products be considered before new products are introduced• Evaluate business opportunities to set up independent outlets carrying all our accessories as one stop shop, outside our facilities and submit the feasibility study proposal to management for approval
Shopping Experience Manager | IKEA | Cairo Festival City
To oversee and manage customer service operations to provide pleasant shopping experience , in order to ensure the highest standard of Customer Service in the Check Out, Exchange and Refund Department ,Smaland and Information Desk.What you will do:Work with the rest of customer relation team to ensure the different functions are appropriately staffed at all times of the day in order to make it easy and convenient for customersEnsure the timely good movement return stock is as per standardsBuild a strong Collaboration with other departments to work on Customer Experience Map.Ensure forecasting of work force, considering the waiting times of different areas of Store.Work with the team to promote and encourage a customer-focused culture throughout to ensure we are first choice for home furnishings and destination for the whole family.Manage and monitor KPIs of the departments.Ensure the highest level of Customer Service at all times and maintain Resolution time for complainsCheck month on month the P&L, comparing the expenses against budgeted & SPLY figures and in conjunction analyze the variances. Moreover, formulate recommendations to the Store Manager, so s/he is able to initiate feasible cost control measures in relation to various store expenses.Secure that the store is providing professional service to customers in the Exchange & Returns. Track figures through weekly/monthly KPI reports to ensure control.Develop, implement and control of SOP’s for Check-outs/Exchange and refund teams to protect the Company’s assets and to ensure that all in-store procedures are followed.Motivate Check-out/Exchange and refund teams in order to achieve optimum performance and high morale in the work place.Prepare plans, set productivities and supervise the HD team to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted costConduct Performance development reviews and develop/create action plans based on the outcomes for the HD teamRecruit and retain great staff by ensuring their competence and effective training to promote best working practices
Restaurant & Café Group Leader | Retail | IKEA Cairo Festival City
To assist the IFB Manager and Kitchen Manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café to strengthen the IKEA store’s position as the best home furnishing store in your local marketEnsure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.Ensure that customer payments on cash registers are done following the procedures of the IKEA Safety & Security Risk Manual.Ensure that the customer is in focus and meet the customers with a positive, friendly and service-minded attitude. Lead by example.Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.Handle Customer Flow Analysis and document it. (twice a month, peak and non-peak)Develop, agree with the IKEA FOOD Manager and communicate to the team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence plans.Ensure implementation of the ADMIN manual and routines for cash handling.Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team.Ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.Ensure all foods prepared are according to menu card.Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.Control overall operating costs without jeopardizing the service level to the customer and food safety standards.Effectively manage and inspire the team, with particular reference to their selection, training and development in order to ensure you have a competent and well-informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.Coach direct reports in order for them to manage their teams in line with the HR guidance.Provide strong leadership to your team by your own example, creating an environment where the IKEA culture is a living reality that embraces the diversity of our co-workers.Lead and manage the IKEA FOOD Commercial team consisting of the Restaurant sales areas, Customer areas (including Co-worker restaurant), dish wash and Cafés (where applicable).Implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company
Shopping Experience Team Leader | IKEA | Cairo Festival City
Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market and IKEA customers.What you will do:Ensure Customer guidance is in place to ensure an easy customer flowEnsure the waiting time and queuing policy are maintained as per bench markSupport the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customersFulfill daily tasks and monthly KPI’s, required by group leader.Coach other co-workers, support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list.ensure that all co-workers are aware of our targets sales, services and EBP’sFind for more effective ways of working in order reduce costsEnsure that all department SOP are shared with the co-workersReceive, count and sign off for cash float for the day form the Accounts Department.Ensure that the cash and coins are organized properly as per their denomination in the till.Prepare reconciliation document at the end of the business day accounting for all transaction. Manage identified errors and ensure they are rectified.Collaborate with Finance to get the control on discrepancy and investigate discrepancies.Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfullyEnsures that the co-workers are trained in their job and are able to give the right information’s to our customersEnsure that the co-worker are providing an excellent customer service and acknowledge the customers
Director - Commercial | Real Estate | Asset Development
The role is responsible for overseeing the Commercial Management Services Department, ensuring the successful delivery of a defined program of works for a mixed-use development. This involves managing project timelines and budgets in alignment with Group Policies, optimizing the efficient utilization of investment funds for asset creation, development, and seamless handover to end users.What you will doCommercial Management Services: Oversee and provide commercial management support for an Al Futtaim Group Real Estate (AFGRE) program of works (CFC).Leadership & Team Direction: Manage and direct the Programme Commercial Manager and Portfolio Commercial Managers to ensure effective commercial advisory services to the AFGRE team.Procurement Strategy: Develop and implement procurement strategies for projects and consultancy services, ensuring alignment with time, quality, and cost requirements of the development plan.Claims & Disputes Management: Oversee the resolution of claims and disputes, leveraging both internal and external resources based on complexity, claim size, and available expertise, while ensuring compliance with contractual terms and timelines.Commercial Advisory: Provide strategic commercial advice to Design Management and Development Divisions to mitigate risks, achieve best value, and maximize investment returns.Contract Management: Manage the development, maintenance, and updates of Standard Form Contracts, ensuring alignment with Group Legal and adherence to risk allocation policies.Oversee the preparation of project-specific contract documentation.Cost & Budget Reporting: Lead the monthly production and review of cost and budget reports in collaboration with Portfolio Managers, identifying risks and ensuring active cost management.Supervise pre- and post-contract Quantity Surveying Services, including cost estimating, monthly accounts, budget forecasting, claims analysis, and final account settlements.Insurance & Risk Management: Monitor and maintain comprehensive development-wide insurance policies for construction works, including Professional Indemnity, Contractors All Risk, Third Party, and other contractual insurance requirements.Governance & Compliance: Develop and maintain internal approval processes in accordance with Group Policies and Delegation of Authority.Manage the Delegation of Authority, ensuring clarity and compliance across all commercial operations.Administrative Oversight: Provide leadership and direction to the Commercial Management Services Administration Team to ensure smooth commercial operations.Cost Management Services: Guide the Cost Management Services Team in tracking and managing payments, contract approvals, and budget approvals.Cross-functional Collaboration: Establish and maintain interfaces with the Project Planning Services Team to ensure alignment between commercial and planning functions.
Business Analyst | Real Estate | Asset Management
This role is responsible for overseeing and delivering comprehensive business insights and data-driven strategies across the entire Asset Management business unit. This role involves managing complex analyses, integrating data from various verticals, and providing actionable insights to inform strategic decision-making.What you will do:Analyze performance metrics across all asset management verticals (Mall & ResiComm).Monitor actual performance against budgets and forecasts, highlighting any discrepancies.Collaborate with Asset Management department & finance to ensure aligning analysis with business goals.Review all related revenue/expense business cases to ensure accuracy of financial implications across Asset Management.Support the budgeting/forecasting process by gathering data and assisting in the creation of financial forecasts.Keeping track of collection and validation of data from various departments to ensure accuracy.Update dashboards or financial tracking systems.Assist in the preparation of data findings in a clear format in order to present to senior stakeholders.Assist in analysis-related projects across asset management verticals, ensuring alignment with business priorities.
Customer Service Assistant-Smaland | Retail | IKEA Mall of Arabia
We are seeking a dynamic and friendly individual to join our team as a Customer Service Representative for our play area. He/ she will assist in customer service function which, in Smaland, IKEA, is ‘Playroom’ in a friendly and professional manner.What you will doCustomersGreets and welcomes customers on arrival at Smaland.Ensure the Smaland admission policy is explained in a friendly and professional manner.Ensure the Childs safety is their main priority while they are in SmalandMakes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.Handles routine customer complaint promptly and courteously.Provides a safe environment for children within the area.OperationalEnsure all system procedures are adhering to as per policy / procedureBriefs the Duty Manager on complaints that require management assistance.Ensure all emergency procedures are adhered to.
Visual Merchandiser (Interior Design/ Architecture background)
Responsible to secure that the visual expression of the store is in line with the IKEA manuals so the IKEA Concept is fully implemented.What you will doResponsible for securing that the visual expression of the store is in line with the IKEA manuals so the IKEA Concept is fully implementedPlanning and coordinating the execution of compact, accessory shops, shop windows, activity podiums, perimeter breaks, self-serve, Swedish Food Market and Exit Café displays in the IKEA.Ensuring the integrity of the IKEA concept and brand by following IKEA manuals to produce functional home furnishing solutions within the store.Ensuring in co-operation with the Visual merchandising leader that functional and inspirational display solutions are in line with running commercial activities.Together with the Sales and In-Store Logistics teams, implementing the projects or daily sales steering activities efficiently with the use of IKEA display solutions, communication and sales methods.Supporting the planning and implementation of the store commercial calendar.Ensuring cost-effective, safe and environmentally friendly display solutions implementation in line with local legislation.Resourcing and maintaining a detailed knowledge of home furnishing solutions within the local market.Required Skills to be successfulJob-Specific Skills:A proven ability to visualise, design and communicate home furnishing and retail solutionsAttention to detail with a keen eye for aestheticsComputer proficient with knowledge and experience of using Revit, AutoCad & Sketch upA proven commitment to high quality execution within limited time framesA prerequisite for this position is to be able to take the lead in the planning, presentation and implementation of range presentation solutions on retail organisation levelBehavioral Competencies:Individual AccountabilityContinuous ImprovementPersonal LeadershipTeamwork
Senior Accountant - Tax Back Office | Finance Shared Service Center
We are currently seeking an experienced finance professional to join our Finance Shared Service Center team in the capacity of Senior Accountant – TxBOT.Overview of the roleEnsure that all regular tax files are submitted on time with accurate figures and payment are executed for the AFG companies under FSSC Egypt scopeWhat you will doBuild different tax provisions on monthly basis as appropriate.Regularly review and assess tax provisions. And adjust accordingly.Review and calculate Property Tax for the Real Estate entities.Arrange with Business Finance to prepare the inspections’ requirementUpdate Group Tax for any major changes in the local regulations.Review and prepare monthly VAT formsReview and prepare monthly Salary Tax formsReview and prepare monthly Social Insurance formsReview and prepare quarterly Withholding Tax formsReview and ensure that all invoices are valid the WHT % deduction is correctCoordinate with internal and external auditors on their requirementPrepare the required analysis as per the different tax inspectionReview the statutory financial statements and ensure complying with tax requirement.Manage the E-Invoicing portalsRequired skills to be successfulExperience with ERP (preferably SAP – FICO, BPC, BI etc.) and information systems, including planning, implementation and monitoringProficiency in MS Office (Word/ Excel/ PowerPoint/MS Projects)Sound knowledge on Accounting principles and Standards, Compliances, VATSound knowledge of Regulatory compliancesWorking knowledge of SAPExcellent analytical, reasoning and problem-solving skills
Manager - People Services | Cairo
To supervise the People Services team in Egypt, ensuring efficient HR service delivery and high employee satisfaction.What you will doLeadership & Development: Lead and develop a team of five HR professionals, promoting a culture of accountability.Efficient Service Management: Oversee the delivery of core HR services, such as payroll, benefits administration, employee onboarding, and HRIS management, ensuring a seamless and responsive employee experience.Compliance & Governance: Ensure strict adherence to local labour laws and company policies, upholding the highest standards in regulatory compliance and risk management.Performance Analytics: Regularly analyse and report on HR metrics to monitor team performance, operational efficiency, and employee satisfaction, offering actionable insights for senior management.Required Skills to be successfulIn-depth understanding of HR processes, regional labor laws, and industry best practices.Proven leadership skills with excellent communication and interpersonal abilities.Very good command of Arabic and English languageAbility to work effectively in a dynamic environment, balancing multiple priorities and projects.Problem solving and analytical skills
Senior Manager - Treasury Back Office | Finance Shared Service Center
We are currently seeking an experienced finance professional to join our Finance Shared Service Center team in the capacity of Senior Manager - Treasury Back office.Overview of the roleThe Senior Manager - Treasury Back Office will establish internal capabilities and run a team in charge of managing all treasury back office activities within the Al Futtaim Group entities in Egypt, on behalf of the Al Futtaim Group entities, on a division agnostic.In conjunction with the other functions within the Global Treasury Center, the Senior Manager - Treasury Back Office will assume overall responsibility for activities including:Treasury Master dataBank administrationLoan administrationBank reconciliation and ClearingTreasury Back OfficeAccounting and documentationControls, Automation and ReportingWhat you will doManage Treasury Master Data activityChanges (create/modify/deactivate) to financial counterparties, currencies, holidays, interest reference rates and forward to EIT for executionSecurity administratration fof online banking platformsLiaising with EIT to ensure treasury master data synchronisation between SAP TRM, ERP instances and other relevant systemsReconciliation of master data in SAP TRM and other related systemsProposing changes to user profiles to reflect process changes and to ensure segregation of duties are upheld and DoA rules are maintainedMaintaining the SAP TRM roles and user access file and liaising with EIT for replication of approved changes in SAP TRM and other relevant systems/modulesReviewing SAP TRM market data import error or automated alerts and take relevant corrective actions where applicableManage Bank administration activityReceiving bank account opening requestsValidating relevant authorisations, business case and supporting documentationApproving bank account opening request through SAP TRM BAM workflowForwarding bank account details to EIT for further steps (GL account set-up, bank connectivity – bank statement, payments)Maintaining Bank Account signatories in TRMFacilitating bank account closing (ensure zero balance, documentation requirements and inform EIT to freeze/block GL)Collection and preparation and submission of documentation regarding bank account opening, closing and KYC requirementsCoordinating with Banks, Group Legal and Group Tax for finalisation and submission of documentation in relation to regulatory compliance- Sanctions, etc.Year end balance confirmation process in relation to bank accountsManage Loan administration activityPreparation of documentation for loan/funding drawdownPreparation of documentation for the rollover of loans - based on approvals as per DoAPerforming interest resets as per loan agreementsPerforming loan reconciliation between SAP TRM records and funding statements provided by financial institutionsExecution of intercompany loan settlementsPosting transactions into treasury system for intercompany finance transactionPosting journal entries for IC loan interest and IC loans/record transactions in treasury system (TMS)Reconciliation of intercompany finance transactionsPerforming balance confirmation for IC loans, initiate and complete IC loan documentationExecution of Treasury paymentsManage Bank reconciliation, clearing and Back Office:Tracking incoming MT940 bank statements for completenessAddressing any import errors in coordination with EIT and/or external banksPerforming daily cash reconciliations (note: GL bank reconciliation to be the responsibility of FSSC-R2R TowerExecuting settlement for treasury products ensuring relevant approvals as per DoAReceiving incoming deal confirmation from financial institutions and matching against SAP TRM deal captureConsulting with the relevant GTC dealer/trader/front office staff in the event of discrepanciesMonitoring outstanding confirmations and escalate as per policyManage Accounting and documentation:Review of automated postings for treasury products to ensure they have been successfully executedRaising and posting manual journal entries for flows related to treasury products and treasury activities which were not automatically executed (e.g. products not configured in SAP TRM, fees, commissions not automatically posted) – manual posting would be subject to validation from R2RMaintaining hedge documentationPosting journal entries for hedge accountingControls, Automation and ReportingAgreeing a list of Key Performance and Risk Indicators with Group Treasury Centre and periodic reporting in relation to the same.Leading/supporting initiatives to automate Treasury Back Office processes including Treasury payments through implementation of SAP TRM, SWIFT etc.Documenting and updating Treasury processesSupporting external audit and initernal audit activity in relation to Treasury processesAssociate Development and succession planningEnsure smooth transition from a division focus to a division agnostic environment for associatesContinuous development of associates on specialised skills required.
Any time
Experience level
On-site/remote
Job type
NorthBay Solutions Private Limited
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