The role will ensure that all Cairo Festival Centre tenants adhere to Al-Futtaim Group’s retail standards by conducting assessments, providing guidance, and enabling compliance. It will focus on enhancing tenant performance, driving operational efficiencies, and improving customer experience. By tracking KPIs, the role aims to deliver measurable improvements in commercial value and tenant success.

What you will do

• Manage the adherence of all tenants to industry standards and business compliance requirements as specified and directed by Al-Futtaim Trading Company (AFTC).
• Manage internal and external client expectations, demonstrating evidence of increased commercial value and performance.
• Identify retail learning and development needs within Cairo Festival Centre (CFC) and provide innovative solutions to create competitive advantages.
• Maintain systems for collating and reporting on retail development and performance.
• Maintain a consistent interface with the AFTC Retail Academy to align training and development initiatives.
• Collaborate with relevant departments to enhance tenant sales and performance by building strategic partnerships.
• Work closely with the Tenant Relations Admin to ensure all tenant issues are resolved promptly and in line with Al-Futtaim business standards.
• Ensure the Tenant Manual and Mall contact list are up to date and accessible to all relevant stakeholders.
• Oversee the distribution of memos and communications from Mall Management, ensuring alignment with Al-Futtaim standards and timely delivery.
• Develop, utilize, and analyze sales reports to provide an overview of mall performance and key performance indicators (KPIs).