Provide excellent Customer Service in Play Facility – Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner.

What you will do:

• Greets and welcomes mothers/guardians with their children on arrival at Smaland.
• Ensure the Smaland admission policy is explained in a friendly and professional manner.
• Entertain children with agreed activities based on Commercial Calendar.
• Ensure the Childs safety is their main priority while they are in Smaland
• Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
• Handles routine customer complaints promptly and courteously.
• Provides a safe environment for children within the area.
• Be ready to rotate and work at Information desk to greet customers and address all incoming inquiries.
• Ensure all system and emergency procedures are adhered to as per policy / procedure
• Briefs the Duty Manager on complaints that require management assistance.
• Ensure all emergency procedures are adhered to.